Customer reviews from Samsung US
Samsung - Galaxy S24+ 512GB - Onyx Black (AT&T)
Average customer rating
4.6
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
85
4 Stars
14
3 Stars
3
2 Stars
5
1 Star
3
90%of customers recommend this product.
(
70 out of
78)
Customer Reviews for Samsung - Galaxy S24+ 512GB - Onyx Black (AT&T)
Customer Rating
4
Fix The AOD
on February 15, 2024
Posted by: Dee1
from West Nyack, N.Y.
Expertise:Intermediate
Have had the S24+ now a few weeks and LOVE it! My only criticism is not having the ability to change the brightness of the AOD. I had the ability to do this with all my other Samsung phones and have no idea why Samsung didn't include this on the S24??? I hope they add this feature back in a future update. When I'm in any dark lit room, the AOD is way too dim to even see! Please fix this Samsung!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Social Commerce, February 15, 2024
Hey Dee1,
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. You can adjust the screen brightness according to lighting conditions or personal preference. 1. From Settings, tap Display. 2. Customize options under Brightness: * Drag the Brightness slider to set a custom brightness level. * Tap Adaptive brightness to automatically adjust the screen brightness based on the lighting conditions. - Tap Extra brightness to increase the maximum brightness. This uses more battery. Tip: You can also adjust screen brightness from the Quick settings panel. For your convenience, I have linked your device manual below for your records. If you would like any further assistance or if you have any questions for us, feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. You can adjust the screen brightness according to lighting conditions or personal preference. 1. From Settings, tap Display. 2. Customize options under Brightness: * Drag the Brightness slider to set a custom brightness level. * Tap Adaptive brightness to automatically adjust the screen brightness based on the lighting conditions. - Tap Extra brightness to increase the maximum brightness. This uses more battery. Tip: You can also adjust screen brightness from the Quick settings panel. For your convenience, I have linked your device manual below for your records. If you would like any further assistance or if you have any questions for us, feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Posted by: CNewnum
Verified Purchase:Yes
Love the phone. My only complaint is that I wish they would bring back the flashing light notification for missed calls and messages.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Chris b
from Middle Island
Verified Purchase:Yes
Not great. Battery life terrible. Solely controlled by google. When plugged into car it can only use google maps for gps, which is also terrible. Not a very fast either.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, August 9, 2024
Thanks for sharing your feedback, Chris. We always like to hear from our customers and gain their insights. We see that you are reaching out concerning the Galaxy S24+. The Galaxy S24+ comes with QHD+, the highest screen resolution of a Galaxy smartphone. We would like to gather more information about what you are experiencing with the maps. Samsung Galaxy phones and tablets come with settings and features to help you monitor and extend your device's battery life. Check out the link attached for options to optimize your phone's battery life. For further assistance with your map, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00078987/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Julie
from Oklahoma
Expertise:Intermediate
Verified Purchase:Yes
Love my new phone! Battery life is fantastic. It was easy to get everything transfered from my old phone. Fits my hand beautifully.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not much improvements and Galaxy AI is poor.
on February 3, 2024
Posted by: GrantH
Expertise:Expert
Samdung Ai is only in apps which I delete in the first 10 minutes. Screen seems worse than S22+. Speaker is Def worse than S22+. Camera might be only slightly better. LACKS QI2 WIRELESS CHARGING STANDARD WHICH IS CRAZY. AT&T version is full of spam and unwanted games and apps. Wishing I had saved a lot of money and kept my S22+ going because the S24+ isn't much of an upgrade at all. Same on you Samsung and I'll be look at other phone brands next time.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 5, 2024
Aloha GrantH,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24+. Galaxy S24 and S24+ both come with a 12MP Selfie Camera and a triple Rear Camera consisting of a 50MP Wide-angle Camera with 2x optical quality zoom, 12MP Ultra-Wide Camera and 10MP 3x Optical Zoom Camera. You can use portrait mode on 2x and 3x zoom to take dynamic close-ups. Even in low light, take shots with reduced noise thanks to Nightography and the new ProVisual engine enhances detail and color for clear, vibrant high-resolution photos, even at digital zoom distances. Between our PowerShare technology and our wireless charging pads, like the Wireless Charger Duo, you no longer have to worry about accidentally yanking the charger out of the wall when you pick up your attached phone. Depending on which wireless charger you have, you can charge up to three devices at once. With PowerShare, you can charge a compatible phone, smart watch, or earbuds by placing it on your Galaxy phone. "Use Wireless charging or PowerShare with Galaxy devices" is packed with a plethora of great information that you may find beneficial in charging your Galaxy devices, linked below. Let us know if you would like any further assistance by contacting Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.samsung.com/us/support/answer/ANS00047798/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24+. Galaxy S24 and S24+ both come with a 12MP Selfie Camera and a triple Rear Camera consisting of a 50MP Wide-angle Camera with 2x optical quality zoom, 12MP Ultra-Wide Camera and 10MP 3x Optical Zoom Camera. You can use portrait mode on 2x and 3x zoom to take dynamic close-ups. Even in low light, take shots with reduced noise thanks to Nightography and the new ProVisual engine enhances detail and color for clear, vibrant high-resolution photos, even at digital zoom distances. Between our PowerShare technology and our wireless charging pads, like the Wireless Charger Duo, you no longer have to worry about accidentally yanking the charger out of the wall when you pick up your attached phone. Depending on which wireless charger you have, you can charge up to three devices at once. With PowerShare, you can charge a compatible phone, smart watch, or earbuds by placing it on your Galaxy phone. "Use Wireless charging or PowerShare with Galaxy devices" is packed with a plethora of great information that you may find beneficial in charging your Galaxy devices, linked below. Let us know if you would like any further assistance by contacting Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.samsung.com/us/support/answer/ANS00047798/
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing, love it!
on February 16, 2024
Posted by: Annie
from Grand Rapids, MI
Expertise:Intermediate
I just upgraded this from my S22+ and I am in love with the 24+!! I bought the taupe purple color, and it is beautiful and shiny. Charges fast, long battery (can last up to 2 days if not always in use/using it for games or endless use). Beautiful graphics, videos and talking use. Overall, a really great upgrade and worth the price.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Is good but I miss a feature
on February 16, 2024
Posted by: Bonanza14
from CA
This is a pretty good phone, I have no complaints but I wish this has the download booster feature
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Major speaker, sound issues!
on March 19, 2024
Posted by: Seahorse02
Sound & speakers are awful, particularly on speakerphone. Came with no torch widget, which samsung vould not fix. Adjustments in sound app made no difference to speaker quality. Screenshots entail pushing power & volume down buttons - both on right side & that is really difficult for small hands. Reading screens are grainy! Returned & went back to my old s10.
Response from Samsung USBy Social Commerce, March 21, 2024
Hey Seahorse02,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Take a moment to review, "Speaker not working on Samsung phone" when you have some time to conduct some simple troubleshooting steps to help resolve what you have described to be experiencing with your device. To use the flashlight, open the Quick settings panel by swiping down from the top of the screen using two fingers. Next, tap the Flashlight icon to turn the light on or off. If taking a screenshot by pressing and releasing the Side button and Volume down button of your device is too difficult for you, you can use your palm swipe to capture a screenshot instead. You would capture an image of the screen by swiping the edge of your hand across it, from side to side, keeping in contact with the screen. From Settings, tap Advanced features > Motions and gestures > Palm swipe to capture. Tap to enable this feature. For your convenience, I have included a link to your device manual for your reference. If you have any questions for us or if you would like further assistance, please do not hesitate to contact Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
https://www.samsung.com/us/support/answer/ANS00084162/
https://www.samsung.com/us/support/downloads/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Take a moment to review, "Speaker not working on Samsung phone" when you have some time to conduct some simple troubleshooting steps to help resolve what you have described to be experiencing with your device. To use the flashlight, open the Quick settings panel by swiping down from the top of the screen using two fingers. Next, tap the Flashlight icon to turn the light on or off. If taking a screenshot by pressing and releasing the Side button and Volume down button of your device is too difficult for you, you can use your palm swipe to capture a screenshot instead. You would capture an image of the screen by swiping the edge of your hand across it, from side to side, keeping in contact with the screen. From Settings, tap Advanced features > Motions and gestures > Palm swipe to capture. Tap to enable this feature. For your convenience, I have included a link to your device manual for your reference. If you have any questions for us or if you would like further assistance, please do not hesitate to contact Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
https://www.samsung.com/us/support/answer/ANS00084162/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US