Customer reviews from Samsung US
Samsung - Galaxy S24+ 512GB - Onyx Black (AT&T)
Average customer rating
4.8
(4,255 Reviews)
Rating breakdown 4,255 reviews
5 Stars
3,515
4 Stars
587
3 Stars
100
2 Stars
30
1 Star
23
89%of customers recommend this product.
(
280 out of
314)
Customer Reviews for Samsung - Galaxy S24+ 512GB - Onyx Black (AT&T)
Customer Rating
4
Fix The AOD
on February 15, 2024
Posted by: Dee1
from West Nyack, N.Y.
Expertise:Intermediate
Have had the S24+ now a few weeks and LOVE it! My only criticism is not having the ability to change the brightness of the AOD. I had the ability to do this with all my other Samsung phones and have no idea why Samsung didn't include this on the S24??? I hope they add this feature back in a future update. When I'm in any dark lit room, the AOD is way too dim to even see! Please fix this Samsung!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Social Commerce, February 15, 2024
Hey Dee1,
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. You can adjust the screen brightness according to lighting conditions or personal preference. 1. From Settings, tap Display. 2. Customize options under Brightness: * Drag the Brightness slider to set a custom brightness level. * Tap Adaptive brightness to automatically adjust the screen brightness based on the lighting conditions. - Tap Extra brightness to increase the maximum brightness. This uses more battery. Tip: You can also adjust screen brightness from the Quick settings panel. For your convenience, I have linked your device manual below for your records. If you would like any further assistance or if you have any questions for us, feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. You can adjust the screen brightness according to lighting conditions or personal preference. 1. From Settings, tap Display. 2. Customize options under Brightness: * Drag the Brightness slider to set a custom brightness level. * Tap Adaptive brightness to automatically adjust the screen brightness based on the lighting conditions. - Tap Extra brightness to increase the maximum brightness. This uses more battery. Tip: You can also adjust screen brightness from the Quick settings panel. For your convenience, I have linked your device manual below for your records. If you would like any further assistance or if you have any questions for us, feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
1
S24+ phone
on July 29, 2024
Posted by: 1267it
[This review was collected as part of a promotion.] I like my s21+ better. It atleast worked in the house. Didn't have many dropped calls.
Value
1
Response from Samsung USBy R&R Team, September 12, 2024
Thank you for contacting us to share your honest review of the Galaxy S24+. The S24+ comes with excellent features such as the Live Translate feature. This feature allows you to speak foreign languages on the spot using Galaxy AI's near-real-time voice translations, all through your Samsung Phone app. Unlock the power of convenient communication with Live Translate on the Galaxy S24+. Dropped calls can definitely be frustrating. There are a few appropriate troubleshooting methods, such as rebooting your phone, performing a software update, or doing a factory reset. Check out the link for detailed steps to troubleshoot this. If this continues to be your experience, we urge you to reach out to us at Samsung Support and we'll be ready to further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001240/#phone-frequently-drops-calls
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01001240/#phone-frequently-drops-calls
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy forever
on August 12, 2024
Posted by: AuntTheRose17
[This review was collected as part of a promotion.] I use my camera, Galaxy AI, and applications for home and work. I love how fast translate services go to work. I let AI help with photography as well. My husband and I both have the 24+. I am taking a photo of him shooting a video of a desert short-horned lizard.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone ever!
on November 11, 2024
Posted by: Usedtolikesamsung
from Pennsylvania
I have used a cell phone since about 1997, samsung galaxy s24+ is by far the worst phone I've ever owned. I'm on my fifth version! It gets hot, uses its battery in an hour, then refuses charge until you turn it off and let it get to room temperature, 5 phones have done this! I will never ever buy a samsung phone ever again in my life
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 12, 2024
It's great to hear from you! We appreciate you sharing your experience with our Galaxy S24+. We aim to provide our customers with the best experience possible and your loyalty to Samsung is appreciated. We hate to hear that you've experienced overheating, but we are here to assist you! Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Check out the link attached for options to help keep your devices at their normal operating temperature. This should also help as far as your battery life. Before troubleshooting, make sure to check and make sure that your device is up to date with the latest software version available. If this persists, please reach out to us at Samsung Support so that we can look into what could be causing this. -Kelvin
https://www.samsung.com/us/support/answer/ANS10002887/ (overheating)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10002887/ (overheating)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
This product is beautiful!
on February 4, 2024
Posted by: Jferraris
[This review was collected as part of a promotion.] From unboxing to using it. Everything has been the biggest blast. I love this phone so much and everything on it. It feels so snappy, never had a second of lag. The settings and customization is out of this world. And the new features with AI and all the hidden ones are such a blast to use and continue discovering.
What a fantastic device! I'm so beyond impressed. So much so that now I'm buying a samsung tablet as well.
Samsung really continues to impress so much!
What a fantastic device! I'm so beyond impressed. So much so that now I'm buying a samsung tablet as well.
Samsung really continues to impress so much!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best cellphone I've ever had
on August 14, 2024
Posted by: MoyGalla
[This review was collected as part of a promotion.] I have been using a Samsung S24+ for four months now, and what made me purchase this phone is the new line that has AI. The phone always works very quickly and never overheats like other brands. Its fluidity is simply extraordinary, and I cannot forget the excellent image quality and the level of the camera it has. This will certainly be the line of phones I will use from now on.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This will be my daily driver for a while
on February 2, 2024
Posted by: Samsung4eva
[This review was collected as part of a promotion.] I love this phone. The first thing I noticed right out of the box was the build quality. It is leagues above the S22 Ultra, which was my previous phone. It feels stronger, sturdier, and all around, I'm so glad I made the upgrade. Next thing is the display. The display looks amazing. Being able to use QHD+ is massive. Watching videos and movies looks great. Almost better than it does on my 4K TV and monitor. The camera quality is great, as always. I can see myself using this phone for a very, very long time. Especially since Samsung is supporting 7 years of updates for this current line of phones, which is incredible. If you don't have an S24 series phone and you're debating on getting one, get one. Just do it. You won't regret it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S24+ Slick, Fast and... Slick!
on April 16, 2024
Posted by: SaxManEric
[This review was collected as part of a promotion.] Coming from the Galaxy S22 Ultra, this form was slightly smaller and very welcome. Everything is fast and runs well. The transfer from my old phone was easy, and the only talk issue was having to log into my old apps. It even copied my downloads!
I haven't gotten much use from the new Galaxy AI... yet. I'm sure at some point that will kick in. I'm sure it's running in the background and I don't know it, though.
My biggest complaint is the same with every Samsung phone I've ever owned, and that's how slick they are. It's worthless to have colors for them if it's a necessity to buy a case. It would make more sense to have a matte finish so you don't drop it within the first 5 minutes of owning it. So far, I've held onto this one.
I haven't gotten much use from the new Galaxy AI... yet. I'm sure at some point that will kick in. I'm sure it's running in the background and I don't know it, though.
My biggest complaint is the same with every Samsung phone I've ever owned, and that's how slick they are. It's worthless to have colors for them if it's a necessity to buy a case. It would make more sense to have a matte finish so you don't drop it within the first 5 minutes of owning it. So far, I've held onto this one.
Value
5
Written by a customer while visiting Samsung US