Customer reviews from Samsung US
Samsung - Galaxy S24+ 512GB - Onyx Black (AT&T)
Average customer rating
4.8
(4,255 Reviews)
Rating breakdown 4,255 reviews
5 Stars
3,515
4 Stars
587
3 Stars
100
2 Stars
30
1 Star
23
89%of customers recommend this product.
(
280 out of
314)
Customer Reviews for Samsung - Galaxy S24+ 512GB - Onyx Black (AT&T)
Customer Rating
5
I'm glad I listened! Almost left for Google!!
on February 26, 2024
Posted by: JREwing
[This review was collected as part of a promotion.] I was so concerned because I was starting to get phone related injuries. The Samsung Galaxy s23 Ultra was just too heavy and the size of the screen was too big for one hand usage. So I was gonna do it. I was going to leave the flagship phone for the Google Pixel 8 Pro. Just like my wife....
... and she lectured ... and she scolded..... and she told me how silly I was...
(*SpongeBob show voiceover*)
... 4 weeks later...
... 4 weeks later...
Wife: I want a Galaxy S24
Me: *Doesn't Say A Single Word because I am Smart.*
Me: *Doesn't Say A Single Word because I am Smart.*
Tl:dr = Get a Galaxy S24 you won't regret it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Too delicate by far
on July 28, 2024
Posted by: GingerKat
[This review was collected as part of a promotion.] I got my phone and was doing the set-up. It was still a couple hours before my case arrived in the mail. My phone fell 4 inches and the back cracked! It feels like they just keep making these things more fragile every new model that comes out. If the phone is not able to exist without a case then a case should be provided upon purchase. The operating system is great and runs smoothly. I love the Galaxy AI. I just wish they would make the actual product more durable. The whole thing doesn't need to be glass!
Value
3
Response from Samsung USBy R&R Team, September 12, 2024
Hey! We highly value and appreciate the feedback we receive from all of our customers. Your thoughts and opinions are important to us, and we are grateful for the time you took to share your experience with the Galaxy S24+. It's wonderful to hear that you are enjoying the Galaxy S24+ and that the Galaxy AI features have been running smoothly for you. We hate to see that your phone fell. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you would like further assistance or have any questions about warranty coverage or Samsung Care+, our dedicated team at Samsung Support is more than happy to help you. Your satisfaction is our utmost priority, and we want to ensure you have a positive experience with our products and services. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S24+, a great phone in an impressive line
on July 27, 2024
Posted by: Rich W in ATL
from Atlanta GA
Expertise:Intermediate
Verified Purchase:Yes
I have long been a loyal fan of Samsung products for years and the Galaxy S24+ will only reinforce that opinion. It is sleek, stylish and comfortable to use, has a great camera and like the Samsung phones of the past, it is extremely durable. Are there some things about it that I would change? Sure, but mostly these are features from older models that I found practical and useful in the past but no longer exist. I am not a member of Gen Z, or Gen Y, X or W, for that matter, so I tend to get comfortable with a product and don't want to go through a re-learning process when a new model comes out, and Samsung has done pretty well in this regard but I do miss certain things. My all-time favorite phone is the Samsung Galaxy S7 (yes, the one that Ceasar carried when he crossed the Rubicon heading for Rome) but the S24+ is a good third. My prior phone, a Samsung Galaxy S20 FE 5G, was wonderful too, but its camera was not anywhere as good as the S24+, which is why I went for the upgrade. The feature that I miss most from the S7 is the tiny light on the upper edge that was normally green but would flash red if you received a message or other notification. If it was on a table, or nightstand, you could glance at it from anywhere and know if you had received a text or email without picking up and opening the phone. Simple but practical and I miss it still.
The S24+ has proven to be a great phone and I would recommend it to anyone looking for a quality phone that they could rely on to provide excellent service well into the future.
The S24+ has proven to be a great phone and I would recommend it to anyone looking for a quality phone that they could rely on to provide excellent service well into the future.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An Upgrade
on March 5, 2024
Posted by: ThatPZT
[This review was collected as part of a promotion.] Coming from my s10e, this was really a surprise. Face recognition works great, as well as the fingerprint, both being pretty much instant (if you did one badly the other one works). Haptics are great and the battery doesn't end. Screen bright and vivid when it needs to be and works perfectly in sunlight. AI features great for photo perfectionists. Camera is very clear.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The Battery Alone is Worth Every Penny
on February 2, 2024
Posted by: Jase863
[This review was collected as part of a promotion.] I use my phone for a lot of things, including school, work, social media, videos, and photos. I use it a lot during the day.
I've had phones in the past that had terrible batteries. It seemed like they couldn't hold a charge. Now, at the end of my day of moderate to heavy usage, my battery is somewhere in the ballpark of 40%. It really is awesome.
I've also enjoyed the smoothness and UX/UI in general. This really is a great phone in almost all aspects. The only - and I do mean the only - downside that I've found is that it seems like a slightly more polished version of the past few Samsung phones. With that being said, there's not a whole lot that I believe needs to change. As they say, "if it ain't broke, don't fix it".
Value
4
Response from Samsung USBy Social Commerce, February 20, 2024
Aloha Jase863,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24+. We appreciate your sincerity. It's so wonderful to hear that you have been able to take full advantage of all the features and functionality that your Galaxy S24+ has to offer you! The Galaxy S24+ has an intelligent battery that gives you more game time, watch time and you time. You can watch up to 29 hours of videos and/or listen to music for up to 88 hours with your 4,900 mAh battery. Amazing, right? Be sure to check out our YouTube channel to learn more about the awesome features you now have available to you powered by Galaxy AI. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! With Circle to Search, you can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. I have also linked your device manual below so that you can easily customize the settings of your new device. Let us know if you think of any questions for us or if you would like any further assistance by contacting Samsung Support at your earliest convenience. We always love to hear from our customers! If we don't hear from you, we hope that you enjoy your Galaxy S24+ and all of those amazing new features! Thank you for always choosing Samsung!
- Debra
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https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24+. We appreciate your sincerity. It's so wonderful to hear that you have been able to take full advantage of all the features and functionality that your Galaxy S24+ has to offer you! The Galaxy S24+ has an intelligent battery that gives you more game time, watch time and you time. You can watch up to 29 hours of videos and/or listen to music for up to 88 hours with your 4,900 mAh battery. Amazing, right? Be sure to check out our YouTube channel to learn more about the awesome features you now have available to you powered by Galaxy AI. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! With Circle to Search, you can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. I have also linked your device manual below so that you can easily customize the settings of your new device. Let us know if you think of any questions for us or if you would like any further assistance by contacting Samsung Support at your earliest convenience. We always love to hear from our customers! If we don't hear from you, we hope that you enjoy your Galaxy S24+ and all of those amazing new features! Thank you for always choosing Samsung!
- Debra
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https://www.youtube.com/c/Samsung/playlists
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https://www.samsung.com/us/smartphones/galaxy-s24/
Written by a customer while visiting Samsung US
Posted by: Johhny
Verified Purchase:Yes
It's a great phone but I had issues with loading in to some apps, for some reason it says that my phone is not compatible with the app
Written by a customer while visiting Samsung US
Posted by: Phillip D
from Bossier City LA
Expertise:Intermediate
Verified Purchase:Yes
The Galaxy S24 is a great phone. The battery life is good and the photos are like real.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed, especially with speakerphone volume
on February 5, 2024
Posted by: marisajk
from Salt Lake City, Utah
Expertise:Expert
The volume level of the speakerphone is one of the most important things to me, but the speaker volume on the S24+ is *significantly* lower than my amazing S21 and I am extremely disappointed. I have checked all the settings, equalizer set to normal, Dolby, limits turned off, etc, and everything is as it should be, but the volume is just SO low. My S21 I could have on speaker far from my ear, in its holder a foot or two away, and hear everything no problem. But with the S24+ I literally have to set it on my shoulder just to hear. And yes, it is on *speaker* mode, not normal talking-by-holding-to-the-ear mode. It's only like 1-2 notches above that for speakerphone. The volume is low both for calls on speaker, and playing any media. I had the same issue trying to play a podcast in the same environment as always, and couldn't hear it like I could with my S21.
I compared the speaker from the outside of both devices, and the actual physical speaker slot on the S24+ is much smaller than the S21. I'm super disappointed.
On top of that, the default font I have been using since I switched to Samsung about decade ago (Rosemary) is no longer available and there are virtually no free options aside from 2-3 nearly identical boring generic fonts.
And the vivid vs natural shows ZERO difference whatsoever. I did a side-by-side comparison of the S21 and the S24+ and the S21 was way more vibrant than the S24+. Everything on the S24+ is muted and dull.
I've been a long time user of Samsung and have always been super excited to get a new phone, but this is the first time I'm extremely disappointed and wishing I could switch back to my S21. I was going to do the trade-in, but now I might hang on to my 21 and send this back...
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
3
Value
2
Response from Samsung USBy Social Commerce, February 6, 2024
Greetings Marisajk,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can configure your settings to help you interact with your device’s sounds, including captioning, sound balance, and hearing aid support. For your convenience, I have linked your device manual below for you to easily customize your settings as you see fit. If you would like any further assistance or if you have any questions for us, please do not hesitate to reach out to Samsung Support at your leisure. We're always more than happy to assist you in any way that we can! Thank you for being a trustworthy Samsung customer.
- Debra
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https://www.samsung.com/us/support/downloads/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can configure your settings to help you interact with your device’s sounds, including captioning, sound balance, and hearing aid support. For your convenience, I have linked your device manual below for you to easily customize your settings as you see fit. If you would like any further assistance or if you have any questions for us, please do not hesitate to reach out to Samsung Support at your leisure. We're always more than happy to assist you in any way that we can! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US