Customer reviews from Samsung US
Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Average customer rating
4.7
(2,995 Reviews)
Rating breakdown 2,995 reviews
5 Stars
2,366
4 Stars
480
3 Stars
90
2 Stars
28
1 Star
31
80%of customers recommend this product.
(
146 out of
183)
Customer Reviews for Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Customer Rating
1
Buggy disappointment
on February 15, 2024
Posted by: Lkv33
from Kansas City
Expertise:Intermediate
Half my apps don't work anymore, Outlook doesn't work on mobile, Android Auto disconnects randomly, text messages randomly disappear. I'm sure Samsung can blame the software developers but everything worked fine on my S20.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 16, 2024
Hey Lkv33,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a look at, "App is crashing or not working on Samsung phone or tablet" to conduct some troubleshooting steps on your device that may help to resolve what you have described to be experiencing. Reach out to Samsung Support if you would like further assistance afterwards. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a look at, "App is crashing or not working on Samsung phone or tablet" to conduct some troubleshooting steps on your device that may help to resolve what you have described to be experiencing. Reach out to Samsung Support if you would like further assistance afterwards. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung S24 VS Samsung S20
on February 5, 2024
Posted by: SamsungS24User
[This review was collected as part of a promotion.] I recently traded in my Samsung S20 for the new S24. Both phones work essentially the same:
1. I haven't noticed any difference in speed.
2. Color saturation on the S24 is rather dull and muted even when the vivid option is selected.
3. The S24 has improved battery life, better cameras, and a new circling feature when holding down the home button which allows one to get info on what's been circled.
4. The case feels sturdier.
5. The charging speed is improved.
1. I haven't noticed any difference in speed.
2. Color saturation on the S24 is rather dull and muted even when the vivid option is selected.
3. The S24 has improved battery life, better cameras, and a new circling feature when holding down the home button which allows one to get info on what's been circled.
4. The case feels sturdier.
5. The charging speed is improved.
Value
3
Response from Samsung USBy Social Commerce, February 7, 2024
Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
Written by a customer while visiting Samsung US
Posted by: Laina
Verified Purchase:Yes
Photos are amazing, use is easier, phone size is just right. Overall great phone.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
I love this Cellphone
on March 10, 2024
Posted by: JoePCGuy
Expertise:Expert
I am happy with the S24 128GB. The camera takes amazing photos and videos and the sound is very clear when making calls. I always read the reviews to help with my decision to purchase just about anything and sometimes the negative reviews may turn me away. I am glad that I went with my instinct to get this phone. My cellphone was 3 years old and I was in need for an upgrade. If I wasn't on a strict budget, I would have purchased the S24 Ultra.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!!
on February 27, 2024
Posted by: Auntshay75
[This review was collected as part of a promotion.] I use the camera ALOT!! Images are crystal clear and I'm in love with all the editing features it has. Can't get enough of the slow-motion feature on videos!!!
The AI features are pretty cool, the translator is so convenient to have!
I've had large size phones for so long and thought I wasn't going to like the smaller size but, turns out I actually love it!!!
I haven't had my new Galaxy S24 for very long so I'm still learning new things daily but, as of right now...I LOVE IT & would absolutely recommend it to anyone!!!!
Thanks Samsung...you did it again!!! Great job on the new S24's.
P. S. My brother and sister both got the
S24 Ultra the same day I got my S24 and they LOVE theirs too!!🥰🥰🥰🥰
S24 Ultra the same day I got my S24 and they LOVE theirs too!!🥰🥰🥰🥰
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Wish I had never traded
on June 5, 2024
Posted by: Junk phone
After using many different Samsung devices, I can say with certainty that this particular model is the worst one I've ever owned.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, June 6, 2024
Hello,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be experiencing with your Galaxy S24, however, without having any information available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be experiencing with your Galaxy S24, however, without having any information available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
2
Least Fav Samsung
on August 12, 2024
Posted by: Ayeeayee
[This review was collected as part of a promotion.] I had nothing but Samsung phones since they first released the note. My most recent one was the S23 Ultra until I upgraded to the S24.
I like how the S24 is smaller but that's about all I like. The battery does not last very long at all. The volume is not loud.
All the advertised features of the S24 like Google AI, text assist, and live translate are all kind of jokes. Talk to text does not work nowhere how slow I speak or how I have the settings.
There's honestly not much different on the S24 and the S10.
I will never choose the newest phone on the market again.
I like how the S24 is smaller but that's about all I like. The battery does not last very long at all. The volume is not loud.
All the advertised features of the S24 like Google AI, text assist, and live translate are all kind of jokes. Talk to text does not work nowhere how slow I speak or how I have the settings.
There's honestly not much different on the S24 and the S10.
I will never choose the newest phone on the market again.
Value
2
Response from Samsung USBy R&R Team, August 19, 2024
Thanks for sharing your feedback with us. Your insights are crucial as we continue to make improvements. We noticed you reached out to let us know about your experience with the S24. It's good to see that you like the smaller design of the S24. The display sizes of both the Galaxy S24 and S24+ have increased compared to the Galaxy S23 and S23+. The Galaxy S24 has a 6.2-inch display, while the S24+ has a 6.7-inch display. Additionally, the S24+ comes with a QHD+ display, while the S24 has an FHD+ display. The battery life of the S24+ is longer than that of the S24. The Galaxy S24 has a 4000mAh (typical) battery, which is 100mAh more than the Galaxy S23, and the Galaxy S24+ has a 4900mAh (typical) battery, which is 200mAh more than the Galaxy S23+. Check out the link attached for options to help optimize your phone's battery life. If this persists, please reach out to us at Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/galaxy-battery/optimization/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/galaxy-battery/optimization/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
AI creating Metaphors, "at my fingertips"
on May 3, 2024
Posted by: RHartung84
[This review was collected as part of a promotion.] This is the best phone I have owned. My favorite is the AI wallpaper creator!! Using it is a metaphor at my fingertips. Based solely on words, the wallpaper creator interprets a reality difficult or impossible to create by my own imagination. It would take a couple friends, colleagues, family, etc. to come together and think of detailed artwork which samsungs Artifical
Intelligence creates by moments of my fingertips. I use it to remind myself of the experiences I wish to actualize in my day to day journey. It is a creative source, and healthy "Artifical Intelligence"!
Using the Samsung S24 is an overall calming experience. I recently advanced from the samsung S21, which I bought two years ago. I did not want to, but have a friend who wanted my phone. It worked perfectly after two years! I can't put into typing how happy I am. The smoothness of samsung is smoother, the apps are more helpful, I look forward to working on my phone, and there are features that I keep popping up after hours and hours of exploring. I found the wallpaper "AI" yesterday (today's 5-3-24), or the day before. Plus, about seven other features that I haven't found on my own computer! Anyway, it's has been worth my trip to the store.
Intelligence creates by moments of my fingertips. I use it to remind myself of the experiences I wish to actualize in my day to day journey. It is a creative source, and healthy "Artifical Intelligence"!
Using the Samsung S24 is an overall calming experience. I recently advanced from the samsung S21, which I bought two years ago. I did not want to, but have a friend who wanted my phone. It worked perfectly after two years! I can't put into typing how happy I am. The smoothness of samsung is smoother, the apps are more helpful, I look forward to working on my phone, and there are features that I keep popping up after hours and hours of exploring. I found the wallpaper "AI" yesterday (today's 5-3-24), or the day before. Plus, about seven other features that I haven't found on my own computer! Anyway, it's has been worth my trip to the store.
Last thing, the screen is "bright" in the sun. No glare! All I see is the screen and what I am focused on. The screen adjustments have changed for the better. I suggest you buy this phone. My guess is the S24+ and S24 Ultra are spectacular!
Value
5
Written by a customer while visiting Samsung US