Customer reviews from Samsung US
Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Average customer rating
4.7
(2,995 Reviews)
Rating breakdown 2,995 reviews
5 Stars
2,366
4 Stars
480
3 Stars
90
2 Stars
28
1 Star
31
80%of customers recommend this product.
(
146 out of
183)
Customer Reviews for Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Customer Rating
1
Stay away
on November 18, 2024
Posted by: Junk
from Forest city pa
Expertise:Intermediate
Great phone at first them the charging issues start. Just Google the issues before your decide on a s24. My phones charging port melted and all I get is the run around. My phone is 4 months old. Zero damage to phone. They keep telling me to take it to there dealer and that it is under warranty and dealer keeps trying to charge me 136. I'm not one to complain but there is a issue with these phones
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, November 19, 2024
Thank you for sharing your experience with the Galaxy S24. The Galaxy S24 offers more screen space, enhanced battery life, and greater processing power. The S24+ features QHD+ resolution, which is the highest available on a Galaxy smartphone. Additionally, our latest Vapor Chamber has been enlarged and includes an improved heat dissipation system, ensuring you can game at peak performance. We hate to see that you've had some damage to your charging port. We'd like to work with you to get this resolved. Please reach out to us at Samsung Support so that we can gather some additional information and help you find a resolution. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Heart
Verified Purchase:Yes
At the beginning the phone worked fine but then it started randomly disconnecting from home wifi for no reason.
No, I would not recommend this to a friend.
Performance
1
Value
2
Response from Samsung USBy R&R Team, January 13, 2025
Hi Heart, we appreciate your feedback on your Samsung Galaxy S24. We know that your Wi-Fi connection is vital to you for a range of tasks every day, and we would be thrilled to help you troubleshoot this matter at your convenience. We have provided a link to a great guide to help you at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
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Written by a customer while visiting Samsung US
Customer Rating
1
Overextends it's welcome
on November 3, 2024
Posted by: Butterflybear
Expertise:Expert
This phone is not giving me the reception and quality that I have experienced with samsung in the past.
Even more important is that Samsung seems to have absolutely no respect for my choices or my privacy.
I not only can't delete Samsung's store, but I can't even stop the notifications. In addition they periodically upload apps that I don't want and haven't requested.
The phone's connection to my hearing aids is sketchy and stops for no apparent reason.
The phone is very slow to upgrade the connection when I am within range of better service. I also bounce from roam to not while in the exact same place in my home.
Photo quality is not good.
Autocorrect is often just plain stupid.
I will not purchase or recommend any Samsung product ever again.
Even more important is that Samsung seems to have absolutely no respect for my choices or my privacy.
I not only can't delete Samsung's store, but I can't even stop the notifications. In addition they periodically upload apps that I don't want and haven't requested.
The phone's connection to my hearing aids is sketchy and stops for no apparent reason.
The phone is very slow to upgrade the connection when I am within range of better service. I also bounce from roam to not while in the exact same place in my home.
Photo quality is not good.
Autocorrect is often just plain stupid.
I will not purchase or recommend any Samsung product ever again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 7, 2024
Thank you for providing your feedback on the Galaxy S24. We understand how essential reliable performance, connectivity, and privacy are to you, and we’re here to address your concerns. For the connection to hearing aids, it may help to review the Bluetooth settings to ensure optimal performance with assistive devices. Try resetting Bluetooth settings or updating firmware for both the device and hearing aids can enhance stability. If that continues, please reach out to us at Samsung Support for additional assistance. Network connectivity challenges, such as roaming within your home, adjusting network settings, or resetting network configurations under Settings > General Management > Reset > Reset Network Settings might resolve these situations, especially if you’re in a challenging coverage area. Finally, for photo quality and autocorrect adjustments, try accessing Camera Settings for enhancements and Keyboard Settings under General Management to fine-tune autocorrect to your preferences. We've added a link to help show you how to get the most out of your phone camera. We'd also like to gather some additional information regarding what you are experiencing as far as the apps uploading. Please reach out to us at Samsung Support so that we can assist you with this. If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10000932/ (camera tips)
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Written by a customer while visiting Samsung US
Posted by: Tiki
from Florida
Verified Purchase:Yes
I wish they would have kept it the same size as the S10E. Also, the styling is more square on this one like they are trying to mimic an I phone. If I wanted an I phone I would have bought one. This is the smallest phone Samsung has available. Please know that the entire population does not want a large phone. If I could get a brand new S10E I would. This S24 is ok, but not hitting it out of the park.
Response from Samsung USBy R&R Team, January 14, 2025
Hi Tiki, we appreciate your feedback on your Samsung Galaxy S24. We are happy tohear you are overall pleased with the features and capabilities of your new device. We understand that the enhanced size from the 5.8 inch display of your previous device to the 6.2 inch display will take some time to adjust to the feel in your hand. We hope you'll reach out to us again in the future with questions or additional feedback on any of your Samsung products. We appreciate you being a loyal Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
With phone has a good camera
on March 3, 2025
Posted by: Johnnyrulezaye
[This review was collected as part of a promotion.] Overall great phone good service sometimes different but I would definitely like to upgrade to the + or ultra for sure
Value
4
Response from Samsung USBy R&R Team, March 5, 2025
Hi there Johnnyrulezaye, we appreciate you sharing your thoughts about your Samsung Galaxy S24. We are happy to hear that you are overall pleased with the features and functionality of your phone. We do our best to provide a range of devices to best align to the needs and wants of our customers. We have provided a link to the Samsung Support Team if any questions ever arise as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Sleek design, crisp display, great camera quality
on March 3, 2025
Posted by: Nicola
from TN
Expertise:Expert
Verified Purchase:Yes
I'm a loyal Samsung user and this phone did not disappoint. I had my previous device since 2019 and when I finally cracked the screen January of this year, I know I needed another Samsung phone. I wanted a sleek device with great camera quality and that's exactly what the s24 provides and more. I love the screen display and even feel of the phone itself. The front camera is awesome as well, I was pleasantly surprised. Love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Galaxy S24 isn't the quality I expected.
on March 4, 2025
Posted by: DrGreen
[This review was collected as part of a promotion.] This device has its pros and cons. I like all the new AI features, such as note assist, chat assist, and photo assist just to name a few. However it's not the samsung galaxy quality I've come to expect from the Galaxy models. I don't get some notifications, and it will freeze sometimes, and the biggest disappointment is there's no slot for a SD memory card.
Value
2
Response from Samsung USBy R&R Team, March 6, 2025
Hi there DrGreen, thank you for sharing your thoughts about your Samsung Galaxy S24 with us. We are thrilled to hear how much you are enjoying the features of Galaxy AI. We would love to help you have the best possible experience with your device. We have provided links to a few guides below to assist you with the freezing and notifications of your device. We also recommend exploring our digital cloud based storage expansion options if you are finding the storage insufficient for your needs. We have provided a link to the Samsung Support Team if you have any questions about this or any features of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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Written by a customer while visiting Samsung US
Customer Rating
4
Good basic phone
on April 29, 2024
Posted by: LizBet
[This review was collected as part of a promotion.] Possibly, I'm spoiled to higher level devices... that said I don't live this little phone.
The pros are: it's got all the good Samsung features. The resolution is good, and sound with earphones is great! It does all the things I need it to do.
The cons: The refresh rate is odd. It lags a bit & isn't as smooth as with the Plus series' or the Flip. The sound without earphones is very low. You have to turn the volume at least 50% to really hear.
There is a sound lag when moving from one video to another within various apps.
The pros are: it's got all the good Samsung features. The resolution is good, and sound with earphones is great! It does all the things I need it to do.
The cons: The refresh rate is odd. It lags a bit & isn't as smooth as with the Plus series' or the Flip. The sound without earphones is very low. You have to turn the volume at least 50% to really hear.
There is a sound lag when moving from one video to another within various apps.
All in all, it's decent. Does the job but isn't for a user who wants or needs certain technological perks.
Value
4
Written by a customer while visiting Samsung US