Customer reviews from Samsung US
Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Average customer rating
3.9
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
18
4 Stars
3
3 Stars
2
2 Stars
3
1 Star
4
68%of customers recommend this product.
(
15 out of
22)
Customer Reviews for Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Posted by: Heart
Verified Purchase:Yes
At the beginning the phone worked fine but then it started randomly disconnecting from home wifi for no reason.
No, I would not recommend this to a friend.
Performance
1
Value
2
Response from Samsung USBy R&R Team, January 13, 2025
Hi Heart, we appreciate your feedback on your Samsung Galaxy S24. We know that your Wi-Fi connection is vital to you for a range of tasks every day, and we would be thrilled to help you troubleshoot this matter at your convenience. We have provided a link to a great guide to help you at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
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Samsung Community
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Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
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Written by a customer while visiting Samsung US
Customer Rating
5
Sleek design, crisp display, great camera quality
on March 3, 2025
Posted by: Nicola
from TN
Expertise:Expert
Verified Purchase:Yes
I'm a loyal Samsung user and this phone did not disappoint. I had my previous device since 2019 and when I finally cracked the screen January of this year, I know I needed another Samsung phone. I wanted a sleek device with great camera quality and that's exactly what the s24 provides and more. I love the screen display and even feel of the phone itself. The front camera is awesome as well, I was pleasantly surprised. Love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Bimd
from MA
Expertise:Intermediate
Verified Purchase:Yes
I should return it, my s20+ is better than that ph
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R Team, March 19, 2025
Hi there Bimd, we appreciate your feedback on your Ssamsung Galaxy S24. We are always happy to assist our customers with any frustrations they are experiencing with their chosen device. Without knowing the specifics of the features you feel are missing or have been changed, we have provided a link to the Samsung Support Team. These experts can work with you one on one to resolve any frustration and fully love your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Posted by: Leonardo
from Philadelphia
Verified Purchase:Yes
Its a fantastic phone. The device comes with preprogrammed "battery protection" settings. The cameras are great. The screen sensitivity is very good
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, May 1, 2025
Hi there Leonardo, we appreciate your feedback on your Samsung Galaxy S24. We love hearing how pleased you are with the cameras and usage of your new phone. We have provided a link to the full device manual to help you with any settings you would like to adjust to your preference. We have also shared a link to the Samsung Support Team to answer any questions that may come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
dent easily
on June 2, 2024
Posted by: MD RAH
from houston
Expertise:Expert
The bezel trim around the phone gets dented easily in S24. The surface of the phone is slippery.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, June 3, 2024
Hey there MD,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. Your feedback is invaluable to us as we strive to provide the best products on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S24 is fortified with new space-grade Armor-Aluminum to help keep your device protected. If you would like to share any other feedback with us regarding your purchase or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
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https://www.samsung.com/us/smartphones/galaxy-s24/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. Your feedback is invaluable to us as we strive to provide the best products on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S24 is fortified with new space-grade Armor-Aluminum to help keep your device protected. If you would like to share any other feedback with us regarding your purchase or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24/
Written by a customer while visiting Samsung US
Customer Rating
4
Fantastic speed
on September 16, 2024
Posted by: Focused fox
Beautiful speed lighting is perfect for nights out
Perfect for gamers 👌 😎
Perfect for gamers 👌 😎
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Hphet
from Lathrop, ca
Expertise:Intermediate
Verified Purchase:Yes
The photo is not as crisp as expected. There is no USB chip slot.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
3
Response from Samsung USBy R&R Team, January 6, 2025
Hi there Hphet, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S24 with us. We understand how important your photos and videos are to you and wanting the best possible quality for your memories. We have provided links to a few articles to help you with the camera settings and ensuring crystal clear photos. We have also provided links to the full device manual, to help you with different camera settings, and another Samsung Support Team if this experience continues or you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Big disappointment
on April 7, 2025
Posted by: mhag8r
from Florida
Expertise:Intermediate
What a disappointment. I have used the galaxy platform for years on an employer provided device and this phone is the first one that I purchased in retirement. I feel the platform's performance has declined for me with at least the last 3-4 devices I have used, likely dating back to 2015 or so. Why did I purchase one if the former is true? I guess it's because this Boomer just didn't want to have to learn an entirely new "language" by switching to the "other" options from different manufacturers. Shame on me. I cannot recommend Samsung smartphones until they (and ALL electronics manufacturers) begin to support and improve their current product lines with same veracity they demonstrate to "be first to the market" with next substandard product. The entire industry is bleeding the average consumer to death with this production and marketing stategy.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, April 8, 2025
Hi there Mhag8r, thank you for your feedback on your Samsung Galaxy S24. We completely understand how frustrating it is when your new device does not meet your expectations. We would love to help you resolve any frustrations you may have with your device. Without knowing the specifics of your experience, and what features you feel have been changed or removed, we have provided a link to the Samsung Support Team. They can help you one on one through chat to best align your device to your preferences, and maximize your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US