Customer reviews from Samsung US
Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Average customer rating
4.7
(2,995 Reviews)
Rating breakdown 2,995 reviews
5 Stars
2,366
4 Stars
480
3 Stars
90
2 Stars
28
1 Star
31
80%of customers recommend this product.
(
146 out of
183)
Customer Reviews for Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Customer Rating
2
Very disappointed with S24.
on August 12, 2024
Posted by: KcChiefsFan
[This review was collected as part of a promotion.] Been a samsung user almost all my life. Very disappointed with S24. Camera has been the worst. No clarity, simple shots/ pics are pixilated and lacks details. A ton of features older version of galaxy phone that I used to enjoy were all taken off. I still feel My S10 still better. S24 is definitely waste of money. I regret buying this phone.
Value
2
Response from Samsung USBy R&R Team, August 13, 2024
Thanks for reaching out to us! We appreciate your insights and strive to make constant improvements. We noticed you are reviewing the S24. The Galaxy S24 series has been updated with a slimmer and smaller bezel design, providing a more immersive viewing experience and allowing for larger screen sizes. The Galaxy S24+ features a 6.7-inch display, the Galaxy S24 features a 6.2-inch display, and the Galaxy S24 Ultra comes with a 6.8-inch flat display optimized for viewing and productivity. The Note Assist feature on the Galaxy S24 enhances user efficiency by simplifying tasks related to note-taking and organization. It includes functions such as auto-formatting, summarization, and translation, among others. We appreciate your honest feedback and we will continue to make improvements. For any further concerns or questions, reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on August 26, 2024
Posted by: Lexiepies
[This review was collected as part of a promotion.] Chose the S24 specifically for the smaller size which fits so much better in my hands. Loved the S23 Ultra also as my previous phone, but ultimately appreciated the smaller size and lighter weight of this one. Fits well in pockets and purses - the girlies will understand that struggle. So sleek, doesn't glitch very often, and im dependanton my phone all day every day for work emails, internet, texting, etc. What's not to love?!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Meh...wish I would have kept my S21 5G.
on March 4, 2024
Posted by: Nate
from Blowing Rock, NC
Expertise:Expert
I've only had this a couple of days, but I cannot tell much of a difference in performance or features from my S21. The battery seemingly has a little more life, but I also deleted a TON of pics, apps, messages, etc... before transferring data to the new S24. Yes, the AI might be a great feature, but it is not something I will probably ever use. The phone is actually smaller than my S21 (but just nominally smaller). And, as someone else commented on earlier, Samsung, you can't even include a charging cable?? Even your instruction literature states that the S24 includes a cable. Pretty cheap on your end! And, please fix your wallet case engineering. The first wallet cases were awesome, but every succeeding iteration gets farther from the functions and reasons I bought the first one years ago.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy Social Commerce, March 5, 2024
Greetings Nate,
Thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy S24. The 6.2" Dynamic AMOLED 2X Display of the Galaxy S24 mirrors the display size of the Galaxy S21 at 6.2“. The S24 also offers an upgraded set of cameras compared to the S21. The S24 offers: Rear: 50MP Wide, 12MP Ultra-Wide, 10MP Tele 3x Optical Zoom, 30x Space Zoom. Front: 12MP Wide while the S21 offers: Rear: 12MP and Front: 10MP. Your Galaxy AI features are remarkable. You should check them out, when you have the time. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. With Circle to Search, you can easily find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. Check out our YouTube channel and take a look at the some of the other awesome new features that you now have available with the purchase of your Galaxy S24. We currently offer 26 videos that are dedicated to the Galaxy S24 Series and those fantastic features you have. For your convenience, I have linked your device manual so that you can quickly customize the settings of your S24 to fit your preferences. When purchasing the Galaxy S24, the box includes the Galaxy S24, the Data Cable for charging, and an Ejection Pin. If you would like to share any other feedback with us, do not hesitate to contact Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24/buy/galaxy-s24-256gb-uscellular-sm-s921uzveusc/
https://www.samsung.com/us/support/downloads/
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/answer/ANS10000753/
https://www.samsung.com/us/smartphones/galaxy-s24/compare/?device-1=samsung-galaxy-s24-ultra&device-2=samsung-galaxy-s24%2B&device-3=samsung-galaxy-s21-5g
Thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy S24. The 6.2" Dynamic AMOLED 2X Display of the Galaxy S24 mirrors the display size of the Galaxy S21 at 6.2“. The S24 also offers an upgraded set of cameras compared to the S21. The S24 offers: Rear: 50MP Wide, 12MP Ultra-Wide, 10MP Tele 3x Optical Zoom, 30x Space Zoom. Front: 12MP Wide while the S21 offers: Rear: 12MP and Front: 10MP. Your Galaxy AI features are remarkable. You should check them out, when you have the time. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. With Circle to Search, you can easily find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. Check out our YouTube channel and take a look at the some of the other awesome new features that you now have available with the purchase of your Galaxy S24. We currently offer 26 videos that are dedicated to the Galaxy S24 Series and those fantastic features you have. For your convenience, I have linked your device manual so that you can quickly customize the settings of your S24 to fit your preferences. When purchasing the Galaxy S24, the box includes the Galaxy S24, the Data Cable for charging, and an Ejection Pin. If you would like to share any other feedback with us, do not hesitate to contact Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24/buy/galaxy-s24-256gb-uscellular-sm-s921uzveusc/
https://www.samsung.com/us/support/downloads/
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/answer/ANS10000753/
https://www.samsung.com/us/smartphones/galaxy-s24/compare/?device-1=samsung-galaxy-s24-ultra&device-2=samsung-galaxy-s24%2B&device-3=samsung-galaxy-s21-5g
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone, but Samsung apps take over.
on February 23, 2024
Posted by: Keithg
[This review was collected as part of a promotion.] I might return this phone due to Samsung apps sneaking in and taking place of my Google apps. They were nasty with upsells too. I think I have them purged and all is going smoothly for the moment. It took hours to get my phone on familiar apps from my last phone. The phone itself is as expected, except cell reception in my marginal area is a little worse than previous phone.
Value
3
Response from Samsung USBy Social Commerce, February 26, 2024
Hey there Keithg,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more details available regarding what you may be currently experiencing with your Galaxy S24 and without being able to ask you any probing questions to clarify what you have shared with us in your review, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your Galaxy S24. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more details available regarding what you may be currently experiencing with your Galaxy S24 and without being able to ask you any probing questions to clarify what you have shared with us in your review, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your Galaxy S24. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
message app suck!
on May 30, 2024
Posted by: donna
from philadelphia
Expertise:Intermediate
I bought this a month ago and this is the first android phone that the messager app was not functioning. Would cut off mid message or autoatically go to another app. Unable to read incoming message d/t the display lasting 2-3 seconds. Attepted to troubleshoot and reset according to google and you tube. No solution. Have to wait until my next day off to take it back to the dealer.:(
No, I would not recommend this to a friend.
Performance
1
(click to see the video)
Response from Samsung USBy Social Commerce, May 31, 2024
Howdy Donna,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. When you have some free time available, please take a look at "Messages on Samsung phone are slow, do not send, or cannot be received" to help resolve what you may be experiencing with your text messages. If you have any questions for us afterward or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. When you have some free time available, please take a look at "Messages on Samsung phone are slow, do not send, or cannot be received" to help resolve what you may be experiencing with your text messages. If you have any questions for us afterward or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Written by a customer while visiting Samsung US
Customer Rating
1
Not so great features
on August 26, 2024
Posted by: GalaxyAI
[This review was collected as part of a promotion.] Galaxy AI is the best camera. Love Galaxy AI for clicking photos and editing the photos Galaxy AI.
Value
1
Response from Samsung USBy R&R Team, August 29, 2024
We appreciate your reaching out. It's always great to receive feedback from our customers so that we can make constant improvements. We noticed that you contacted us regarding the S24. We're thrilled to hear that you are enjoying the AI capabilities of your camera. The S24 series ushers in the era of mobile AI. With the Galaxy S24 and S24+ in your hands, you can unlock entirely new levels of creativity, productivity, and potential, starting with the most important device in your life: your smartphone. With more screen space, battery life, and processing power, there's so much more to love about the Galaxy S24 and S24+. Especially now that the Galaxy S24+ comes with the highest screen resolution on a Galaxy device: QHD+. We'd like to gather more information about what features you referring to. Reach out to us at Samsung Support so that we can further assist you if needed. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Everything you need in a small package.
on May 17, 2024
Posted by: Sharkbait
[This review was collected as part of a promotion.] I had been carrying around a brick of a phone for a couple of years and was tired of it. I decided to switch back to Android and get the S24. I absolutely love the size of this phone. The 120hz display is gorgeous, the battery lasts all day, and the AI features are amazing. Samsung really hit the mark with this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome its fast
on March 15, 2024
Posted by: LivingAGreatLife
[This review was collected as part of a promotion.] So I get on social media and I have a lot of apps for chatting and this phone is awesome its fast and never slows down it can keep up with me and most phone can't so I get frustrated but this I'm so happy with I can't believe this phone does everything you can think of just try it and I promise you will not be disappointed I give my word on that this phone is great and games wow I downloaded a 2gb game and it downloaded quick and never slows perfect for a gamer and also for work it has great apps to help you get everything done quicker and easier it an all around the best phone you could get for the price
Value
5
Written by a customer while visiting Samsung US