Customer reviews from Samsung US
Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Average customer rating
4.7
(3,198 Reviews)
Rating breakdown 3,198 reviews
5 Stars
2,534
4 Stars
509
3 Stars
96
2 Stars
28
1 Star
31
80%of customers recommend this product.
(
146 out of
183)
Customer Reviews for Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Customer Rating
4
An obvious upgrade
on June 5, 2025
Posted by: Lila13
[This review was collected as part of a promotion.] I had to switch from my dying Galaxy S10FE and it is such a change! I admit that the smaller screen (6.2 vs 6.7") was concerning but I've had no trouble adapting. I did find the phone hard to hold. It is very thin and lighter than expected, typically a positive attribute. With a new case, I was set. The Galaxy AI jumped right in to help me transfer old info to the phone! It has been almost a month and I think I should have gotten the bigger 6.7 inch due yo hand weakness. Otherwise, I love my phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Hate the updates
on June 6, 2025
Posted by: Stopmandatoryupdates
[This review was collected as part of a promotion.] I can not stand the software updates you are forced to do. The features and functions are horrible and not just friendly.
Value
3
Response from Samsung USBy R&R Team, June 6, 2025
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S24 with us. We understand how frustrating it can be when the features of your device have been updated and redesigned and you are now learning all about the changes. We have provided a linkto the full device manual to assist you with this exploration. We have also shared a linkto the Samsung Support Team to offer one on one assistance through chat if you prefer. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
Wasn't that impressed with it
on June 6, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I obviously use my phone for everything from waking up in the morning, listening to music at home and In the car,remembering everything I have to do everyday with calendar, maps to help me get to work and back home everyday. I go different places for work every day so it's really important for me to have a good phone to get me there on time. I use it for work to find out when and where I work. I use my phone in just about every important part of my life. I was not extremely happy with the phone from the day I got it. I remember when I was trying to set it up for the first time I had a bunch of unnecessary lagging and stalling and stopping. It made me extremely mad. Also the screen size Is alot smaller then I wanted. I just wasn't impressed with it like I assumed I would have been given it was the newest flagship phone. I do have to say though that the one good strong feature of the phone was the Artificial intelligence. That was decent at least.
Value
3
Response from Samsung USBy R&R Team, June 6, 2025
Hi Panda88, we appreciate you sharing your experience of your Samsung Galaxy S24 with us. We are happy to hear that you are finding the features of Galaxy AI to be helpful for your usage every day. For the speed of your device we recommend going in to your settings app and under display changing the motion smoothness from standard to adaptive. We have also shared an additional troubleshooting guide to help you if the speed continues to cause frustration. Lastly, we have provided a linkto the Samsung Support Team if you ever have need of assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great I feel like i can do so much
on June 6, 2025
Posted by: ShinedownDKD
[This review was collected as part of a promotion.] Galaxy AI is great I feel like I have a friend I can talk to anytime.
And it helps me with allnof my problems whether that's math or figuring out what to do today.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has awsome features very easy to use
on June 6, 2025
Posted by: Jenjen46
[This review was collected as part of a promotion.] I love the galaxy ai..best this that Samsung has added to the phones
Value
5
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Customer Rating
5
Value
5