Customer reviews from Samsung US
Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Average customer rating
4.7
(2,996 Reviews)
Rating breakdown 2,996 reviews
5 Stars
2,366
4 Stars
480
3 Stars
90
2 Stars
28
1 Star
32
79%of customers recommend this product.
(
146 out of
184)
Customer Reviews for Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Customer Rating
5
A Cherished Icon of Telecommunication
on February 25, 2025
Posted by: JohntheArcher
[This review was collected as part of a promotion.] The Samsung S24 has absolutely every possible feature that I need in a mobile phone, and more. Much, much more. I have, at my fingertips, a full media experience, with substantial and remarkable audio, visual, and connective qualities I only could have imagined. You can have my BMW. I will take my S24 masterpiece.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Surprisingly Good!
on February 25, 2025
Posted by: Caeden1966
[This review was collected as part of a promotion.] I've been using Samsung phones since the early days of Cricket Wireless, and with exception of the Galaxy S7, they have never let me down.
The Galaxy S24 continues to amaze me with its abilities, especially with its hyper-accurate SATNAV, which is important to my fellow Ham Radio Operators and I.
I especially like the "backwards compatibility" with the older apps I like to run on occasion.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great device
on February 25, 2025
Posted by: Devilkin87
[This review was collected as part of a promotion.] Use my phone for education and games and job searches, as well as communicating with friends.
Value
4
Written by a customer while visiting Samsung US
Posted by: Skip
Verified Purchase:Yes
I would have appreciated a more complete instruction booklet. I am still getting acquainted with my new Samsung.Love that I charge it every other day. I am sure once I get used to all the convenient apps. It will give me more options. It will Make every day tasks easier.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features including camera quality and zoom.
on February 25, 2025
Posted by: Modeezy
[This review was collected as part of a promotion.] Amazing button response rate, amazing storage, amazing refresh rate, amazing resolution, overall an amazing phone.
The camera(s) are very nice because you can zoom up to 100x for long range photos and the photos still have amazing quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This is great item
on February 25, 2025
Posted by: Molagbaal
[This review was collected as part of a promotion.] I use this for everyday use and its perfect. I love samsung dex
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
God phone...but hear me out
on February 25, 2025
Posted by: MarsLanding25
[This review was collected as part of a promotion.] This is a good phone , the biggest issue is the phone overheating and being too hot to hold. The phone freezes up at times and doesn't function properly. I felt like I was Overcharge for this phone.
Value
3
Response from Samsung USBy R&R Team, March 4, 2025
Hi there MarsLanding25, we appreciate your feedback on your Samsung Galaxy S24. We understand how important your phone is to you, and we would be more than happy to help you resolve these frustrations you mention. We have provided a few links to troubleshooting guides to help you with the temperature, and freezing you mention with your device. We have also provided a link to the Samsung Support Team if these experiences continue or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Experience
on February 26, 2025
Posted by: Giggles82
[This review was collected as part of a promotion.] I don't usually buy samsung phones. I've always been one to stick with what I'm familiar with. But this time something told me to try this phone (and no it wasn't an employee 🙃). I'm so happy with my decision that once this one is paid off I can't wait to get the next updated one. We bought 6 of them so we may be paying for a little but it I will definitely try the version at some point!! On the plus side I've bragged so much about how I love my samsung phone that my nephew just bought me a samsung Galaxy Tab S9 FE for my birthday! I am so excited to learn how to use a tablet and see what other wonderful things this samsung galaxy can do!! Thank you! Hopefully I can talk someone else into getting me one of those rings if samsung makes those too! It's just 🤯 how far technology has come since I was younger. But I'm loving it! BTW I'm old school because I was raised that way but I'm an 80's baby so still learning the tec world. It never was my thing! Now I wish it was 😁
Value
5
Written by a customer while visiting Samsung US