Customer reviews from Samsung US
Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Average customer rating
4.7
(2,997 Reviews)
Rating breakdown 2,997 reviews
5 Stars
2,368
4 Stars
480
3 Stars
90
2 Stars
28
1 Star
31
80%of customers recommend this product.
(
146 out of
183)
Customer Reviews for Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Posted by: Chelsea
Verified Purchase:Yes
Phone is so sleek and great. Fast response to touch, great camera, only thing I notices was that if dies almost as fast as my last one that was 4 years old. The battety does not last long at all and im wondering if somethings wrong with it.
Response from Samsung USBy R&R Team, December 18, 2024
Hi there Chelsea, we appreciate your feedback on your Samsung Galaxy S24. We are happy to hear you are so thoroughly enjoying all of the features and functionality of your new device. If you are not seeing an improvement to the battery life after a short period of time, we have provided links below to help you troubleshoot the battery of your device at your convenience. We have also shared a link to the Samsung Support Team and warranty information if this experience continues and you would like assistance with a claim. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Posted by: dealing with the new S24
from Idaho
Verified Purchase:Yes
Good product but learning how to operate new features becomes an issue. I tried to purchase Samsung Care + but the intricacies made it impossible. I also had to call to find out how to disable RCS. That takes a while and requires me to communicate with someone in a foreign country and the language difference becomes an issue.
Response from Samsung USBy R&R Team, December 20, 2024
Hi there, we appreciate your feedback on your Samsung Galaxy S24. We completely understand how important your device is to you and that exploring all of the features and capabilities can cause frustration and a learning curve. We have provided links below to the full device manual and the Samsung Support Team. You can use these resources to help align your device to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Secret
Expertise:Intermediate
Verified Purchase:Yes
I thought the camera definition was going to be better.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R Team, December 31, 2024
Hi there Secret, thank you for your feedback on your Samsung Galaxy S24. We completely understand how important your phone is to you every day, and we are so happy to hear how pleased you are with the enhanced features. We would love nothing more than to help you capture the best possible photos and videos on your device. We have provided links to a few articles to help you if you are experiencing blurry or dark photos. We have also shared a link to the full device manual to help you with the different settings of your camera. Lastly, we have provided a link to the Samsung Support Team if you have any questions or you continue to experience this frustration with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Chrissy Toll
Verified Purchase:Yes
I love this phone thus far. I do however think I need insurance. If you may direct me to a link or I'll search as well. Service & phone is awesome!
Written by a customer while visiting Samsung US
Customer Rating
5
It has great features like the AI amazing
on December 21, 2024
Posted by: Carmenlalove7
from Miami Florida
Expertise:Beginner
I bought this phone and the best part about this phone is the camera zooms in and out takes great pictures and it comes in all different colors❤️❤️
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Leos mom
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
I am very happy with this phone. I am coming from Note 20 Ultra. As much as I have loved the Note series over the years I was looking to go to something that was smaller, but still powerful. The S24 is that for me. The battery life is great! Love the camera. Fits much better in my small hands and in my pocket. Love the color. Still learning all the new features. Overall winner.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Lucy
from San Antonio, TX
Expertise:Intermediate
Verified Purchase:Yes
I love Samsung products, I'm giving this phone to my husband as a Christmas gift, can't wait for him to open it!!
I would recommend this to a friend!
Performance
5
Design
5
Written by a customer while visiting Samsung US
Posted by: scotty752
from Cromwell, Ct
Expertise:Intermediate
Verified Purchase:Yes
I like the phone. It has much storage. It works very well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US