Customer reviews from Samsung US
Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Average customer rating
4.7
(3,194 Reviews)
Rating breakdown 3,194 reviews
5 Stars
2,530
4 Stars
509
3 Stars
96
2 Stars
28
1 Star
31
80%of customers recommend this product.
(
146 out of
183)
Customer Reviews for Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Posted by: AR23
from LONG BEACH, CA
Expertise:Intermediate
Verified Purchase:Yes
I just got my phone and I noticed the touch screen doesn't work well. It freezes and doesn't react but once it does it exaggerates. These phones are getting worse with time.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Social Commerce, November 8, 2024
Thanks for reaching out to share your experience with the Galaxy S24. The Galaxy S24 features an enhanced Vapor Chamber that is larger than its predecessors, contributing to improved heat dissipation. This advancement is designed to maintain optimal performance, ensuring a seamless experience without overheating or lagging. We hate to see that you've experienced your S24 freezing. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. On your device, navigate to and open Settings. Swipe to and tap Software update or System updates. It will vary between models.Tap Download and install or Check for software updates. If an update is available it will begin downloading, though you may need to tap Download now on some devices. If this continues, please refer to the link attached for additional troubleshooting steps. For any further assistance with this, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
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https://www.samsung.com/us/support/troubleshoot/TSG10001440/
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Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S24 is a great phone
on November 8, 2024
Posted by: MissROzzy
[This review was collected as part of a promotion.] I switched to Galaxy and Gemini AI is so helpful and such an improvement compared to all the other phones I've had. I love that my phone loads fast and never crashes.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great!!
on November 8, 2024
Posted by: MYSAMSUNG
[This review was collected as part of a promotion.] The switch is an efficient way of transferring information from an old phone to a new one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
So far so good!
on November 9, 2024
Posted by: AshliB
[This review was collected as part of a promotion.] I switched from my former carrier to tmobile and decided to go with the Galaxy S24 FE in the color blue. So far, the phone is impressive in many different ways and I only have just a couple of issues with it so far. The issues I have noticed is that the phone seems to get very hot from time to time when it is charging. Also, the battery runs out quicker than I expected it to. My last issue is that the blue color of the phone is nowhere near the same color as they appear online. The actual color of the phone is such a light blue that you almost cannot tell it's even blue. Other than that though, so far the phone seems great and I would recommend it to others.
Value
4
Response from Samsung USBy R&R Team, December 12, 2024
Hello AshliB, we appreciate your feedback on your Samsung Galaxy S24. We love hearing you are overall pleased with your new phone and hope you are currently enjoying exploring the ways Galaxy AI can be used every day for a range of tasks. We have provided links to a few articles to help you troubleshoot both the temperature and battery life of your device. WE have also provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
My product has great features
on November 9, 2024
Posted by: Skyz911
[This review was collected as part of a promotion.] I switched and glad I did! I love my Samsung..has so many fun features and is super easy to use!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing and easy to use.
on November 9, 2024
Posted by: Lovelykim
[This review was collected as part of a promotion.] The Samsung Galaxy S24 stands out as the pinnacle of Samsung's smartphone offerings, showcasing a remarkable blend of cutting-edge technology and user-centric design. One of its most impressive features is the integration of Galaxy AI, which enhances the overall user experience by providing intelligent assistance tailored to individual needs. This advanced AI system optimizes battery life, manages app performance, and even personalizes camera settings to ensure that every photo captures the perfect moment. Additionally, the S24 boasts an exceptional display with vibrant colors and sharp resolution, making it ideal for media consumption and gaming. With its powerful processor and seamless multitasking capabilities, the Galaxy S24 not only meets but exceeds the demands of modern users, solidifying its position as the best Samsung phone on the market.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Happy to upgrade
on November 9, 2024
Posted by: Essence
[This review was collected as part of a promotion.] Haven't had a new phone in 4 years and was pleasantly surprised at how is fast enough to keep up with my speed operation.
Value
4
Response from Samsung USBy R&R Team, December 12, 2024
Hi there Essence, we appreciate your feedback on your Samsung Galaxy S24. We love hearing how pleased you are with your new phone and finding it to be so helpful to you every day for a range of tasks. We have provided a link to the Samsung Support Team to offer additional assistance if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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X
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Samsung Support
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Samsung Community
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X
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Written by a customer while visiting Samsung US
Customer Rating
5
The next generation of Galaxy Devices
on November 10, 2024
Posted by: SpacierMoo
[This review was collected as part of a promotion.] I've had a samsung phone for the past 10 years and they never fail to disappoint. From the Note 5 all the way to the s24 they are fantastic devices. The s24 in my opinion signals a bright future of innovation and connectivity for samsung products. I love that I can connect my phone to my whole ecosystem, and can copy text from my galaxybook to my phone. Galaxy AI is superhelpful and I love the circle to search feature.
Value
5
Written by a customer while visiting Samsung US