Customer reviews from Samsung US
Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Average customer rating
4.7
(3,241 Reviews)
Rating breakdown 3,241 reviews
5 Stars
2,564
4 Stars
521
3 Stars
97
2 Stars
28
1 Star
31
80%of customers recommend this product.
(
146 out of
183)
Customer Reviews for Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Customer Rating
5
Galaxy S22 Ultra
on August 26, 2024
Posted by: Irishjean7
[This review was collected as part of a promotion.] This phone is durable! I have had is for almost 2 years and it has been through the ringer! It is still in one peice!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device is a super of tye samsung family.
on August 26, 2024
Posted by: Samsunglove1018
[This review was collected as part of a promotion.] I just upgraded from the Samsung Fe 22 and it was great but this upgraded is like a whole new dimension. I really love the AI features and how it tailored toward you once it learn your patterns. I work at a pharmacy and have many customers that do not speak english; this phone has has the translation option right in a fingers reach. I like that it is also conversation style to make it a breeze. Next, the emoji are awesome and so realistic adding a touch to a message of any kind. Along with messaging the ability to have help with writing texts. The Shakespeare type is my favorite! Lastly is the overall beauty and colors of the device. I have the yellow and it's very sleek looking.
Love samsung and all their products I will be purchasing the buds to complement the phone and watch.
Love samsung and all their products I will be purchasing the buds to complement the phone and watch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung has always been my favorite
on August 26, 2024
Posted by: Bgaudy
[This review was collected as part of a promotion.] I have had many samsung products. I love the Flagship Galaxy the most. You can tell it is also built with quality. I like to feel I am getting my money worth when buying technology because it changes so quickly. The Samsung flagship is always a step ahead of most especially with the new AI feature. I'm still learning how to do all of the features. I will keep updated on my opinion in the near future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The camera is amazing!!
on August 26, 2024
Posted by: 5thandharlow
[This review was collected as part of a promotion.] I am a hairstylist an independent salon owner which means I have to use my phone to share videos, posts and messages with my clients as well as potential customers. The camera quality is amazing!
I can also use the Galaxy AI features to edit my photos directly on my phone without using other apps.
The ability to edit out people and background images is always a plus! It doesn't leave that blurred image that tells people you just erased the background.
I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Taking great pics.
on August 26, 2024
Posted by: Carbonman
[This review was collected as part of a promotion.] I use my Galaxy 24 for taking great pics and playing cool games. I'm still learning the AI function, but what I have learned so far it's amazing......
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not as good as the prior version, by a long shot
on August 26, 2024
Posted by: NotAFan
[This review was collected as part of a promotion.] I've had various smartphones since 2013, Samsung since 2016. Though this one was billed as a vast improvement, only the 5G capability is a step up.it also charges quickly. Otherwise, its design is not v user-friendly. For example, charging and plugging in my earbuds at the same time is impossible because the same port is used for both. I've also had trouble rotating the screen (for ex. , if I want a landscape rather than a portrait orientation), and the settings are not much help (that is, I couldn't find a workaround for this issue no matter where I looked). Lastly, some apps don't work nearly as well as on my prior phone: I've had Zoom crash on me, and, when I use GoogleMaps or the GoogleApp to locate someplace I want to go (using the phrase, "near me"), it will give me results in a prior location.
I don't require anything fancy like games or even videos, which I rarely view on my phone; I use it for social media, other messaging like texting, web browsing, and phonecalls, of which I make maybe 2/ day. So Galaxy AI is is of no use or interest. I hope that the next version will really be better.
I don't require anything fancy like games or even videos, which I rarely view on my phone; I use it for social media, other messaging like texting, web browsing, and phonecalls, of which I make maybe 2/ day. So Galaxy AI is is of no use or interest. I hope that the next version will really be better.
Value
3
Response from Samsung USBy R&R Team, September 3, 2024
Thank you for sharing your experience with the Galaxy S24. The S24 features an enlarged display with ultra-slim bezels, providing an enhanced visual experience. The Galaxy S24 comes with a 6.2" FHD+ display, while the Galaxy S24+ is equipped with a 6.7" QHD+ display. These larger, high-definition screens offer users a more expansive and immersive viewing experience, allowing for greater detail and clarity in every visual element. We're glad to hear that you appreciate the fast charging and 5G capability. We hate to learn about the challenges you've faced with the design, screen rotation, and app performance. Your device uses an internal accelerometer to determine the phone's orientation, so it can match the screen accordingly. If the screen doesn't rotate at all, you can check the orientation icon in the Quick Settings. Additionally, updating your apps and software might improve overall performance, especially with these apps. You can check out the link attached for options to troubleshoot why your apps are crashing. If you continue to encounter these challenges, please don't hesitate to reach out to Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01211092/#:~:text=Your%20device%20uses%20an%20internal,and%20try%20restarting%20your%20device. (screen rotation)
https://www.samsung.com/us/support/troubleshoot/TSG10000736/ (crashing apps)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01211092/#:~:text=Your%20device%20uses%20an%20internal,and%20try%20restarting%20your%20device. (screen rotation)
https://www.samsung.com/us/support/troubleshoot/TSG10000736/ (crashing apps)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing
on August 26, 2024
Posted by: TeddyB
[This review was collected as part of a promotion.] I love the galaxy s24 it's amazing and does everything I need it to and it's by far the best phone I've ever owned. Keep up the great work Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The camara takes clear photos
on August 26, 2024
Posted by: CALJDA
[This review was collected as part of a promotion.] I use my Samsung primarily for phone calls and text messages. I also enjoy social media post and short clips memes. the picture quality is very clear. Also use to stream how to videos.
Value
4
Written by a customer while visiting Samsung US