Customer reviews from Samsung US
Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Average customer rating
4.7
(3,304 Reviews)
Rating breakdown 3,304 reviews
5 Stars
2,611
4 Stars
534
3 Stars
99
2 Stars
29
1 Star
31
80%of customers recommend this product.
(
146 out of
183)
Customer Reviews for Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Customer Rating
3
Was not worth all of the hype:
on August 12, 2024
Posted by: Graysonsmommy2020
[This review was collected as part of a promotion.] Galaxy AI was the feature everyone was hyped up for. When we purchased our phones, (Galaxy S24 base phone) it took a bit to get used to it. I upgraded from the (S22) and my husband went from a Pixel 7 to the (S24 base phone) as well. He was more interested in the camera features that were great for those who take alot of videos/pictures. I can honestly say that while the battery lasts, it dont have alot of storage room, which is a bit disappointing. However, having this phone for the last 7 months im hoping the phone they come out with next has a bit more room in it. We use our phones for everything personal/business. Overall it still is a good phone but it just made it more complicating to do certain things.
Value
3
Response from Samsung USBy R&R Team, August 14, 2024
Thanks for the outreach! We always love hearing from you. Our customer insights are valuable as we strive to enhance our products and services. We're pleased to hear that you and your husband have upgraded to the S24 series. The Galaxy S24 models offer ample storage capacity for your music, photos, videos, downloaded apps, and games. Moreover, the S24 Ultra allows you to choose up to 1TB of storage. As you use your Galaxy device over time, you will likely consume significant amounts of space or memory. Fortunately, there are several ways to free up memory on your device to make room for important files and precious photos. Please refer to the attached link for guidance on creating space for future data. If you require any further assistance, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00091782/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00091782/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Loyal Galaxy User
on August 12, 2024
Posted by: Goldenx2
[This review was collected as part of a promotion.] I love my new Galaxy S24! Great camera, memory, and connectivity. Galaxy AI is cool, too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Not up to the expected standard
on August 12, 2024
Posted by: RWcopter
[This review was collected as part of a promotion.] My phone is actually an S22, but that was not in the drop down. At any rate, my phone has been serviceable but not spectacular. Earlier Samsung models have been very impressive for their time and never disappointed. This time, it seems they missed the mark. I had to take my original purchase back for an exchange due to numerous technical issues that prevented proper use, including basics like transfer of data from the old phone. The replacement was certainly better, but still has bugs, such as independently muting my ringtone, and lately draining battery levels more quickly. (Not sure if not having my current model available for selection in this survey counts as another data point, but if kinda feels like it.) I am brand loyal, but I feel like if the next version is not actually an upgrade, I may have to make a switch. Also, while I think of it, Galaxy AI ftw!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the way it works
on August 12, 2024
Posted by: LovemyS24
[This review was collected as part of a promotion.] My camera features, speed and storage is great. It is the perfect phone for what I need in my life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Rules!
on August 12, 2024
Posted by: GalaxyFan
[This review was collected as part of a promotion.] My Son absolutely loves his new Samsung Galaxy S24 and all the features it comes with, especially Galaxy AI. I finally convinced him to switch from that other phone we won't mention here. The Galaxy AI is absolutely amazing, the camera quality is amazing, the amount of storage is great, it's a good size phone, and it's just so much better than any other brand I've ever had. If you don't have a Samsung Galaxy and you're reading this, stop thinking about it and make the switch. You won't regret it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has everything I need or want.
on August 12, 2024
Posted by: ValU4Money
[This review was collected as part of a promotion.] Has all the latest features, even Galaxy AI, powerful hardware and great specs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on August 12, 2024
Posted by: Mugger67
[This review was collected as part of a promotion.] I hot this phone as a replacement and couldn't be happier. The Galaxy AI is something I just tried out a few weeks ago. I have been using it daily since.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!!
on August 12, 2024
Posted by: Lyndy1
[This review was collected as part of a promotion.] The S24 was gifted to me for my birthday! There are so many new things to learn, especially the AI functions, but help is there with the tap of a button! So easy to understand and use. I especially LOVE the camera functions...my pictures look so professional with the myriad of editing choices at your fingertips! I highly recommend this phone to everyone!
Value
5
Written by a customer while visiting Samsung US