Customer reviews from Samsung US
Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Average customer rating
4.7
(2,995 Reviews)
Rating breakdown 2,995 reviews
5 Stars
2,366
4 Stars
480
3 Stars
90
2 Stars
28
1 Star
31
80%of customers recommend this product.
(
146 out of
183)
Customer Reviews for Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Customer Rating
4
My best phone yet
on August 28, 2024
Posted by: Loveresant
[This review was collected as part of a promotion.] My best phone yet...love the large size...pictures and video are excellent...love the galaxy ai feature
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Big disappointment
on April 7, 2025
Posted by: mhag8r
from Florida
Expertise:Intermediate
What a disappointment. I have used the galaxy platform for years on an employer provided device and this phone is the first one that I purchased in retirement. I feel the platform's performance has declined for me with at least the last 3-4 devices I have used, likely dating back to 2015 or so. Why did I purchase one if the former is true? I guess it's because this Boomer just didn't want to have to learn an entirely new "language" by switching to the "other" options from different manufacturers. Shame on me. I cannot recommend Samsung smartphones until they (and ALL electronics manufacturers) begin to support and improve their current product lines with same veracity they demonstrate to "be first to the market" with next substandard product. The entire industry is bleeding the average consumer to death with this production and marketing stategy.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, April 8, 2025
Hi there Mhag8r, thank you for your feedback on your Samsung Galaxy S24. We completely understand how frustrating it is when your new device does not meet your expectations. We would love to help you resolve any frustrations you may have with your device. Without knowing the specifics of your experience, and what features you feel have been changed or removed, we have provided a link to the Samsung Support Team. They can help you one on one through chat to best align your device to your preferences, and maximize your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on February 5, 2024
Posted by: Chatz96
[This review was collected as part of a promotion.] I use my phone for work. I use it to take pictures of our parades and performances as well as videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone was excellent, easy to operate and maintain.
on February 5, 2024
Posted by: Gra815
[This review was collected as part of a promotion.] I use my device just like my computer at ease and without problems.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone when it isn't overheating
on August 12, 2024
Posted by: Sacrifusion
[This review was collected as part of a promotion.] I had a S10 for years until it was announced new phones with Galaxy AI were being released.
There's rarely need to update phones anymore with all the incremental improvements. But I feel a phone with integrated AI would be worth the cost.
However, in any temperature above room (or even room) the phone will rapidly get hot and soon after begin limiting functionality.
I would have given this a 4* as there's no other monumental improvements over the S10, but the temperature issues hold it back
Value
3
Response from Samsung USBy R&R Team, August 13, 2024
Thank you for sharing your honest feedback. We value input from our customers as we strive to improve our products and services. We understand that you are contacting us regarding your experience with the Galaxy S24. The Galaxy S24 Series features dynamic AMOLED 2X displays that support a 1-120Hz screen refresh rate and have a peak brightness of 2,600 nits. The S24 Ultra and S24+ have a QHD+ screen resolution, while the S24 has a FHD+ screen resolution. Both the S24 Ultra and S23 Ultra are equipped with dynamic AMOLED 2X displays - 120Hz. We notice that you may be experiencing some overheating with your phone. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a specific temperature range in which they operate optimally. While they may feel warm under certain conditions, such as when charging, this should not affect the device's performance or lifespan. However, excessive heat could lead to issues. Please refer to the attached link for options to help maintain your device at its normal operating temperature. If this continues, please reach out to us at Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Posted by: Sohaib
from Washington DC
Expertise:Expert
Verified Purchase:Yes
Overall great experience, except for one instance where the phone screen froze for 30 mins. This instance happened 15 mins after when I plugged it into a portable powerbank.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Freeze up !
on February 11, 2025
Posted by: Bigcat
[This review was collected as part of a promotion.] My phone freezes up all the time! It really sucks
Value
2
Response from Samsung USBy R&R Team, February 12, 2025
Hey Bigcat, thank you for your feedback on your Samsung Galaxy S24. We understand how frustrating it is to have your usage of your device interrupted by the freezing you mention and we would love to help you resolve this matter. We have provided a link to a troubleshooting guide to help you at your convenience. We have also shared a link to the Samsung Support Team if this experience continues, or you have any questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features!!!
on February 26, 2025
Posted by: Ms45Ta
[This review was collected as part of a promotion.] I live the camera which is clear and pristine. I can get almost anything done on my phone that I can on my computer. I'm looking forward to purchasing the next phone and move products.
Value
5
Written by a customer while visiting Samsung US