Customer reviews from Samsung US
Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Average customer rating
4.7
(2,995 Reviews)
Rating breakdown 2,995 reviews
5 Stars
2,366
4 Stars
480
3 Stars
90
2 Stars
28
1 Star
31
80%of customers recommend this product.
(
146 out of
183)
Customer Reviews for Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Customer Rating
5
Love my phone!
on February 5, 2024
Posted by: Samsunglover
[This review was collected as part of a promotion.] I use my Samsung device for school, work and personal use. I love my Samsung, I'll never switch to an iPhone ever.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone has great ability to use AI
on February 8, 2024
Posted by: Riser007
[This review was collected as part of a promotion.] This product has good screen protection and I am user of Samsung from past 10 years and I like this model as it has the Ai assistant that helps me in many tasks
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone, battery could use improvement
on February 26, 2024
Posted by: EBOklahoma
[This review was collected as part of a promotion.] I use my phone all day for work and browsing. I also re ord a lot of video. It's a great phone but the battery life and memory could definitely be a lot better.
Value
3
Response from Samsung USBy Social Commerce, February 27, 2024
Hey EBOklahoma,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please take a few moments to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some time out of your busy schedule to learn some important information about optimizing your Galaxy battery. Samsung Cloud, Microsoft OneDrive, and Google Drive are a few cloud based storage options that you have available to store your content if you're in need of additional storage. Also check out, "Manage storage on your Samsung Galaxy phone" if you would like more information on your storage options. If you have any questions for us or if you would like any further assistance afterwards, feel free to contact Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00091942/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please take a few moments to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some time out of your busy schedule to learn some important information about optimizing your Galaxy battery. Samsung Cloud, Microsoft OneDrive, and Google Drive are a few cloud based storage options that you have available to store your content if you're in need of additional storage. Also check out, "Manage storage on your Samsung Galaxy phone" if you would like more information on your storage options. If you have any questions for us or if you would like any further assistance afterwards, feel free to contact Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00091942/
Written by a customer while visiting Samsung US
Customer Rating
5
This Samsung product is very good.
on May 4, 2024
Posted by: LovgalaxyIAS24
[This review was collected as part of a promotion.] I love this Samsung Galaxy S24 device, it was really very good, I love the new galaxy AI programs, for example, sometimes I see images in another language and I have to capture them to translate them with the new circles program, everything is easier to search and translate without telling me that I have been very helpful with a real-time call translator. It has been very useful to me, I love Samsung, always innovating with new things, excellent for me more
Value
5
Written by a customer while visiting Samsung US
Posted by: Jui W
Verified Purchase:Yes
Phone heats up after 20 minutes of a call. Otherwise okay experience
Response from Samsung USBy Social Commerce, June 12, 2024
Salutations Jui,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a moment to review, "Keep your Galaxy device at its normal operating temperature" for some tips on keeping your device performing at its best. If you have any questions for us afterward or if you would like any further assistance, feel free to contact Samsung Support at your leisure. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
https://www.samsung.com/us/support/answer/ANS00077582/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a moment to review, "Keep your Galaxy device at its normal operating temperature" for some tips on keeping your device performing at its best. If you have any questions for us afterward or if you would like any further assistance, feel free to contact Samsung Support at your leisure. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Nashville TN
Expertise:Intermediate
Verified Purchase:Yes
I have been using this phone for couple of weeks now, and the best part seems to be standard Samsung equipment experience. Apart from that the phone is fast and does what its designed to do, but nicely.
Pros:
1. Fast! after using, S22, S22 Ultra, Z Flip 5, This one is fast!
2. User experience ( UI over the base android layer)
3. Ai Feature: Generative Ai features are fun and fast.
1. Fast! after using, S22, S22 Ultra, Z Flip 5, This one is fast!
2. User experience ( UI over the base android layer)
3. Ai Feature: Generative Ai features are fun and fast.
Cons:
1. Camera, the phone does not take great pictures as its predecessors.
2. Display: After using predecessors like S22, S22Ultra, Z Flip 5 i felt that the display quality has gone down, may be its just my device, but sure it is not the Samsung quality.
3. Fingerprint sensor, somehow the under display fingerprint reader isnt working the best after applying the screen protector, which was not the case in my earlier galaxy phones.
1. Camera, the phone does not take great pictures as its predecessors.
2. Display: After using predecessors like S22, S22Ultra, Z Flip 5 i felt that the display quality has gone down, may be its just my device, but sure it is not the Samsung quality.
3. Fingerprint sensor, somehow the under display fingerprint reader isnt working the best after applying the screen protector, which was not the case in my earlier galaxy phones.
Overall the phone is fast and great for everyday usage, but does not justify its pricing!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Yes but
on September 9, 2024
Posted by: Galaxy a12 hype
from Virginia
Expertise:Intermediate
Very good but it would be really good if it could have more apk support like I can't get apks it just gives me errors but overall it's really fast and has good cameras.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Lee Y
from Seattle, WA
Expertise:Expert
Verified Purchase:Yes
nice little phone, super fast fingerprint sensor and much better NFS for payment
Value
5
Written by a customer while visiting Samsung US