Customer reviews from Samsung US
Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Average customer rating
4.7
(3,329 Reviews)
Rating breakdown 3,329 reviews
5 Stars
2,629
4 Stars
538
3 Stars
101
2 Stars
30
1 Star
31
80%of customers recommend this product.
(
146 out of
183)
Customer Reviews for Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Customer Rating
2
Great phone but very buggy
on August 5, 2024
Posted by: Dortydale
[This review was collected as part of a promotion.] Idk takes good photos and great platform just very buggy
Value
2
Response from Samsung USBy R&R Team, August 6, 2024
Hey! We appreciate you reaching out to us. Your reviews are very important to us as we make changes and improvements. We see that you are reaching out to let us know about the S24. The S24 has an adaptive Vision Booster and 1~120Hz adaptive refresh rate ensures optimal viewing of whatever you’re watching and can adapt to various lighting conditions seamlessly. We would like to gather more information about what you are experiencing so that we can look into a resolution for you. Reach out to us at Samsung Support so that we can get started. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung Phone
on August 5, 2024
Posted by: Pinu903
[This review was collected as part of a promotion.] The Galaxy S24 is one of the best phones I've used so far. I've had Samsung since I was in middle school with my first flip phone and have never been tempted to switch to another brand because I always find what I'm looking for and what I will need in the future. The Galaxy AI is wonderful and I love interacting with it to get new ideas and thoughts.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung S24
on August 5, 2024
Posted by: Itsokay
[This review was collected as part of a promotion.] The Samsung S24 isn't all that hyped up like I thought it would be. I've been having trouble with my device. Overall the picture resolution is great but the memory could be better and maybe faster speed when it comes to opening apps.
Value
3
Response from Samsung USBy R&R Team, August 6, 2024
Thanks for the candid feedback. We appreciate your feedback on the Galaxy S24. Equipped with the new Exynos 2400 processor, the Galaxy S24 is fast and intelligent. It automatically improves graphics and gameplay for an enhanced visual experience. The 4000mAh battery is not only larger than its predecessor but also optimized for social media and video apps, providing an impressive 4 hours of extra video playback time compared to the Galaxy S23. If you are experiencing lag when opening an application, check out the link attached that should provide options to keep your device from slowing down. If this persists, reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078985/
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https://www.samsung.com/us/support/answer/ANS00078985/
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Written by a customer while visiting Samsung US
Customer Rating
5
I love camera and display very nice phone
on August 6, 2024
Posted by: Steven
[This review was collected as part of a promotion.] Movies work everyday life live playing games and the galaxy AI is very nice
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is not for me.
on August 6, 2024
Posted by: Magikninja
[This review was collected as part of a promotion.] Samsung and Android aren't the way I remembered them being. I made a switch for a while and was starting to miss my old Samsung Android phone so I switched back. I regretted it within the first week. My phone started acting weird. It freezes often enough to be annoying. It's slow and lags. For some reason I don't receive text or call notifications from my sister in-law.
Value
3
Response from Samsung USBy R&R Team, August 6, 2024
We appreciate your honest feedback and are committed to providing the best products and services possible. We noticed you reached out regarding the Galaxy S24. The Galaxy S24 features the new Exynos 2400 processor, offering speed and intelligence. It automatically enhances graphics and gameplay to ensure an optimal visual experience. I've included a link to assist with any difficulties you may be experiencing with phone calls, messages, or freezing. If you need further assistance, please reach out to us at Samsung Support. - Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001439/ (call and text)
https://www.samsung.com/us/support/troubleshooting/TSG01001416/ (freezing)
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https://www.samsung.com/us/support/troubleshooting/TSG01001439/ (call and text)
https://www.samsung.com/us/support/troubleshooting/TSG01001416/ (freezing)
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Written by a customer while visiting Samsung US
Posted by: Shan E
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
This is a great phone with great battery life and camera. Also, runs smoothly, Just lacks in picking up service. I had better service coverage on the pixel phone and I use the same carrier now with the s24. So that is my only complaint. Needs to be able to connect to phone towers better.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, August 8, 2024
We noticed that you are reaching out to tell us about your S24. The S24 brings more processing power. Galaxy S24+ comes with QHD+, the highest screen resolution on a Galaxy smartphone. We're glad to see that you are happy with the phone! If your Galaxy phone is experiencing low signal or even no signal at all, you may be unable to connect to the internet, and its ability to make or receive phone calls may be limited. Check out the link attached to troubleshoot this. If you require any further assistance, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
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https://www.samsung.com/us/support/troubleshooting/TSG01001598/
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Written by a customer while visiting Samsung US
Customer Rating
5
SO SO LOVE THIS PHONE
on August 6, 2024
Posted by: Peacelilly
[This review was collected as part of a promotion.] My Galaxy s24 is amazing i love it i would recommend this phone to everyone and I mean everyone I have loved the galaxies since my very first Galaxy which was a
3 and they just caught my attention and I've loved them every since and as much as I love my phone I am so looking forward to and trying to save up money to get the new 24 Ultra I do prefer smaller phones and the ultra is a little bit larger phone but I have a feeling that it is going to make up for that and I'm not even going to care! So that is my main purpose for entering I'm a mom and most of the time you know how that works so if I win I'm definitely going to buy me one so wish me luck!!
3 and they just caught my attention and I've loved them every since and as much as I love my phone I am so looking forward to and trying to save up money to get the new 24 Ultra I do prefer smaller phones and the ultra is a little bit larger phone but I have a feeling that it is going to make up for that and I'm not even going to care! So that is my main purpose for entering I'm a mom and most of the time you know how that works so if I win I'm definitely going to buy me one so wish me luck!!
Value
5
Written by a customer while visiting Samsung US
Posted by: Serop
from Los angeles
Expertise:Expert
Verified Purchase:Yes
The screen lags while watching reels on social media and when i am playing chess in the gaming up. I couldn't find the reason for it. I feel sometimes that the performance is not as high as my previous S21.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy R&R Team, August 7, 2024
Thanks for sharing your insights with us. Your feedback is always greatly appreciated. We see that you are reaching out to share your experience with the Galaxy S24 Ultra. The Galaxy S24 Ultra is a gaming powerhouse from a hardware perspective. It features a powerful processor, an efficient heat dissipation system, a high-visibility display, and a long-lasting battery that will keep you playing your favorite mobile games for longer. Additionally, it comes with advanced gaming tools such as ray tracing, which enhances shadows and reflections in gameplay graphics, bringing them to life. Are you still experiencing lagging on your device? Check out the following link, which provides options to resolve this. If this persists, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US