Customer reviews from Samsung US
Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Average customer rating
4.7
(2,995 Reviews)
Rating breakdown 2,995 reviews
5 Stars
2,366
4 Stars
480
3 Stars
90
2 Stars
28
1 Star
31
80%of customers recommend this product.
(
146 out of
183)
Customer Reviews for Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Customer Rating
4
Fantastic speed
on September 16, 2024
Posted by: Focused fox
Beautiful speed lighting is perfect for nights out
Perfect for gamers 👌 😎
Perfect for gamers 👌 😎
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dk0dave
Expertise:Intermediate
Verified Purchase:Yes
Preforming as expected. Just wish Samsung would remove restrictions from browsing within the phone instead of connecting to pc
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
updates break phones
on December 28, 2024
Posted by: sean79
Samsung did two updates on my phone recently and now my notifications work randomly. I am now missing text messages. I'm not paying att a deductible to replace a phone that samsung broke.
Response from Samsung USBy R&R Team, December 30, 2024
Hey there Sean79, thank you for sharing your thoughts about your Samsung Galaxy S24 with us. We understand how frustrating it is when your device is not meeting your expectations, and we would love nothing more than to help you troubleshoot these frustrations you mention. We have provided a link to an article to help you troubleshoot the text messages not coming through that you mention, and another to help you troubleshoot the notifications. We have also shared a link to the Samsung Support Team. You can work with these experts one on one through chat if these experiences continue or you have any additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
They love it.
on April 29, 2024
Posted by: Thegiver2him
[This review was collected as part of a promotion.] My uncle recently arrived from Cuba and needed a phone to work. We went to t-mobile and got him the new samsung s24 and he loves the phone, he showed it off to friends and family and everyone loves the amazing pictures it takes and the quality of the screen is unmatched.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Snap!!!
on February 3, 2024
Posted by: JWTJr
from TN
Expertise:Intermediate
Sleek and comfortable grip. Great night camera shots.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy Social Commerce, February 9, 2024
Howdy JWTJr,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24. We're happy to hear that you're enjoying the new and improved look and feel of your Galaxy S24! When it comes to your unsurpassed camera functionality, your Galaxy S24 has a 12MP Selfie Camera and a triple Rear Camera consisting of a 50MP Wide-angle Camera with 2x optical quality zoom, 12MP Ultra-Wide Camera and 10MP 3x Optical Zoom Camera. You can use portrait mode on 2x and 3x zoom to take dynamic close-ups. Even in low light, take shots with reduced noise thanks to Nightography and the new ProVisual engine enhances detail and color for clear, vibrant high-resolution photos, even at digital zoom distances! Thanks to a dedicated ISP Block, you can take brilliant Nightography photos and videos on the Selfie Camera. Plus, the ProVisual engine harnesses the power of AI for zoom, delivering crisp, low-light photos and videos with reduced noise and enhanced detail. How awesome is that? Please do not hesitate to contact Samsung Support if you would like to share any additional feedback with us regarding your recent purchase or if you would like any further assistance. Thanks for always choosing Samsung!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24. We're happy to hear that you're enjoying the new and improved look and feel of your Galaxy S24! When it comes to your unsurpassed camera functionality, your Galaxy S24 has a 12MP Selfie Camera and a triple Rear Camera consisting of a 50MP Wide-angle Camera with 2x optical quality zoom, 12MP Ultra-Wide Camera and 10MP 3x Optical Zoom Camera. You can use portrait mode on 2x and 3x zoom to take dynamic close-ups. Even in low light, take shots with reduced noise thanks to Nightography and the new ProVisual engine enhances detail and color for clear, vibrant high-resolution photos, even at digital zoom distances! Thanks to a dedicated ISP Block, you can take brilliant Nightography photos and videos on the Selfie Camera. Plus, the ProVisual engine harnesses the power of AI for zoom, delivering crisp, low-light photos and videos with reduced noise and enhanced detail. How awesome is that? Please do not hesitate to contact Samsung Support if you would like to share any additional feedback with us regarding your recent purchase or if you would like any further assistance. Thanks for always choosing Samsung!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 7, 2024
Posted by: Not interested
Expertise:Intermediate
I'm changing directions seen by others! Now?? Ok yet?
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Washed colors and Censored AI
on February 8, 2024
Posted by: Galaxy Bro
from Ft Lauderdale, FL
Expertise:Intermediate
The phone itself is great. operates as expected from someone who has bought Samsung for 15 years. However.....
My review of two stars is from the washed out display and censoring/child lock AI features. I'm having a hard time not thinking about sending it back and keeping my S23 Ultra. The screen display is much more pleasant. the blacks are black and the colors pop great for HDR content on the S23U. Samsung has released statements saying this is intended with the display. If that is true Samsung... you should fire whoever "intended" the extremely washed out display. I really hope you release a patch for the Vivid setting.
In addition I upgraded for the new AI features (Grammar and Formatting) . I use my phone for both personal and professional use. The AI features I found are very limiting in your speech. If you write anything that a sensitive child may not like, it will prompt "Cant check this text because it ((might)) contain inappropriate content".
If you are like me and work in the Mental Health and Substance abuse field or similar field where tough conversations do take place, it's useless.
If you are like me and work in the Mental Health and Substance abuse field or similar field where tough conversations do take place, it's useless.
I've tested many combinations across many subjects. it all comes back the same. Stop censoring the public, It shouldn't matter what's contained in the text.
From someone who has owned almost every galaxy device, this is the first time I feel disappointed. And to top it off Samsung wants to charge in 2025 for a censored AI device.....
Features
1
Performance
5
Design
1
Value
3
Response from Samsung USBy Social Commerce, February 23, 2024
Hiya Galaxy Bro,
Thanks for taking the opportunity to share your recent experience with your Galaxy S24 Ultra with us. We appreciate your candor as we make every effort to improve the functionality and experiences associated with the new Galaxy AI features. As we strive to be innovative, we will continue to collaborate with the top industry leading AI partners to expand Galaxy AI features to make mobile AI more accessible to our customers in their daily lives. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. If you would like any additional assistance or if you would like to share any other feedback with us, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the opportunity to share your recent experience with your Galaxy S24 Ultra with us. We appreciate your candor as we make every effort to improve the functionality and experiences associated with the new Galaxy AI features. As we strive to be innovative, we will continue to collaborate with the top industry leading AI partners to expand Galaxy AI features to make mobile AI more accessible to our customers in their daily lives. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. If you would like any additional assistance or if you would like to share any other feedback with us, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Camera is excellent
on February 8, 2024
Posted by: Lovely
[This review was collected as part of a promotion.] I use my mobile for browsing and watching videos.video clarity is good. Sound is superb.
Value
5
Written by a customer while visiting Samsung US