Customer reviews from Samsung US
Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Average customer rating
4.7
(2,995 Reviews)
Rating breakdown 2,995 reviews
5 Stars
2,366
4 Stars
480
3 Stars
90
2 Stars
28
1 Star
31
80%of customers recommend this product.
(
146 out of
183)
Customer Reviews for Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Customer Rating
3
Nice camera! All my photos are crisp and colorful
on February 5, 2024
Posted by: DonChampion
[This review was collected as part of a promotion.] I use my device for gaming and streaming services.
Value
3
Response from Samsung USBy Social Commerce, February 9, 2024
Hiya DonChampion,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy S24. It's great to hear that you have been enjoying the 12MP Selfie Camera and triple Rear Camera consisting of a 50MP Wide-angle Camera with 2x optical quality zoom, 12MP Ultra-Wide Camera and 10MP 3x Optical Zoom Camera that your Galaxy S24 has to offer! Your device is equipped with Nightography, too! It's not just on the Rear Camera. Thanks to a dedicated ISP Block, you can take brilliant Nightography photos and videos on the Selfie Camera. Plus, the ProVisual engine harnesses the power of AI for zoom, delivering crisp, low-light photos and videos with reduced noise and enhanced detail. Feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
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https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy S24. It's great to hear that you have been enjoying the 12MP Selfie Camera and triple Rear Camera consisting of a 50MP Wide-angle Camera with 2x optical quality zoom, 12MP Ultra-Wide Camera and 10MP 3x Optical Zoom Camera that your Galaxy S24 has to offer! Your device is equipped with Nightography, too! It's not just on the Rear Camera. Thanks to a dedicated ISP Block, you can take brilliant Nightography photos and videos on the Selfie Camera. Plus, the ProVisual engine harnesses the power of AI for zoom, delivering crisp, low-light photos and videos with reduced noise and enhanced detail. Feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Love the sidebar
on February 7, 2024
Posted by: InnocentOtter
[This review was collected as part of a promotion.] The quick access to my favorite apps without cluttering up my screen is really nice. The responsiveness of the S24 is out of this world and I'm still exploring the extent of the cameras capability.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I am loving it .it's just amazing
on February 10, 2024
Posted by: SamsungCOD
[This review was collected as part of a promotion.] So this is my first Samsung phone I'm just loving my phone. The battery life just amazed me . I have been using this from one week now for gaming, streaming and photo editing and everything. It's just lit . I am loving this device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Unhappy
on March 24, 2024
Posted by: Artie
Unhappy. Phone keeps cutting off. screen is totally black
No, I would not recommend this to a friend.
Features
1
Response from Samsung USBy Social Commerce, March 25, 2024
Greetings Artie,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. Take a moment to review, "Blank or black display on Samsung phone or tablet" to conduct a few simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy S24's display. Let us know if you have any questions for us afterwards or if you would like any further assistance by contacting Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001470/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. Take a moment to review, "Blank or black display on Samsung phone or tablet" to conduct a few simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy S24's display. Let us know if you have any questions for us afterwards or if you would like any further assistance by contacting Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001470/
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely complex to use.
on July 28, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I'm not really sure about this galaxy AI stuff. Screen don't look bad. It does take a good picture and a good video.
Value
1
Response from Samsung USBy R&R Team, July 28, 2024
We appreciate your candid feedback. We always strive to provide our customers with the best experience possible. We see that you are interested in using the Galaxy AI features. Whether you’re editing photos, browsing the web, or calling loved ones, you can use the new AI app features on your Galaxy phone or tablet to simplify daily tasks! Check out the link below that will explain how to use each AI feature. If you have any other concerns or questions, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10000753/#:~:text=Find%20the%20AI%20features%20on%20your%20phone%20or%20tablet&text=Navigate%20to%20and%20open%20Settings,tap%20Tips%20and%20user%20guide. (Use features with Galaxy AI)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10000753/#:~:text=Find%20the%20AI%20features%20on%20your%20phone%20or%20tablet&text=Navigate%20to%20and%20open%20Settings,tap%20Tips%20and%20user%20guide. (Use features with Galaxy AI)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
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smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed 😞...
on August 26, 2024
Posted by: TellURdogisaidHI
[This review was collected as part of a promotion.] Brought my S24 brand new online from my phone service provider compamy... didn't realize the dimensions were be so small so was a bit shocked to recieve such a tiny phone! Its Handy for fitting in pocket and wallet but I have a gard time texting on it... I also have experienced so many service issues I have never before such as the phone getting EXTREMELY HOT when using the camera or app snapchat. Several times the photos don't save or freeze my phone trying to use video function. Overall very very dissatisfied and I havnt even paid it off yet... before this I had the S20 and thought I'd be getting an upgrade with better everything bur camera isn't better the issues with heat and freezing plus the battery life is horrible... 😞
Value
2
Response from Samsung USBy R&R Team, September 4, 2024
Thank you for contacting us! Your feedback is incredibly important to us as we strive to make improvements. We noticed that you reached out to us regarding the Galaxy S24. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have an ideal temperature range for optimal performance. It's normal for electronic devices, including Galaxy products, to generate some heat during use, especially when they are being charged or running demanding applications. This warmth is typically not a cause for concern as it is within the designed operating temperature range. However, if your devices become excessively warm to the touch, or if you notice any unusual behavior such as rapid battery drain or performance issues, it could indicate a potential problem. When electronic devices exceed their normal operating temperature, it can lead to reduced battery life, degraded performance, or even hardware damage in extreme cases. We understand the importance of maintaining your device's performance and want to provide you with the support you need. For detailed information and tips on managing the temperature of your Galaxy devices, please refer to the comprehensive guide available at the following link attached below. We appreciate your understanding and cooperation in this matter and hope that these guidelines help you keep your Galaxy devices operating optimally. If you have any further questions or concerns, please don't hesitate to reach out to us.
https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
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smsng.us/X-Messages
smsng.us/Samsung-Community
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https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Posted by: Selam
from Atlanta
Expertise:Expert
Verified Purchase:Yes
I had to return it because of over heating I was very Disappointed.
Features
1
Performance
3
Design
5
Value
4
Response from Samsung USBy R&R Team, September 24, 2024
Thanks for reaching out, Selam. We appreciate you reaching out to let us know how you feel about the Galaxy S24. One of the standout features of the S24's display is the Vision Booster, which ensures optimal color and contrast, even on the brightest of days. This means that whether you're indoors or outdoors, you'll always enjoy a clear and vibrant viewing experience. In terms of performance, the Galaxy S24 comes equipped with the latest Vapor Chamber, which has been enhanced to be even bigger than before. This, coupled with an improved heat dissipation system, ensures that you can game at peak performance without worrying about overheating. Whether you're engaging in intense gaming sessions or running demanding applications, the Galaxy S24 is designed to keep up with your needs. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. If you are still or ever experience your device heating up, check out the link attached for options to help keep your devices at their normal operating temperature. For any further assistance, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10002887/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10002887/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
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smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Anthony
from Salt kake city utah
Expertise:Intermediate
Verified Purchase:Yes
Great phone for the price no issues would recomend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US