Customer reviews from Samsung US
Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Average customer rating
4.7
(2,995 Reviews)
Rating breakdown 2,995 reviews
5 Stars
2,366
4 Stars
480
3 Stars
90
2 Stars
28
1 Star
31
80%of customers recommend this product.
(
146 out of
183)
Customer Reviews for Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Customer Rating
3
S twenty three ultra was better
on September 3, 2024
Posted by: Justbereal86
[This review was collected as part of a promotion.] The new galaxy AI is pretty cool But the Samsung Galaxy S23 Ultra was way. Better, then, the regular 24
Probably because I like the note.
Probably because I like the note.
Value
3
Response from Samsung USBy R&R Team, September 4, 2024
Thanks for reaching out to us! We always look forward to getting feedback from our valued customers. We see that you reached out to leave your review on the Galaxy S24. Have you ever found yourself spending a lot of time transcribing meeting minutes or lectures? With the Galaxy S24 Series, you now have the option to use Transcript Assist for transcribing voice recordings that you capture using the Samsung Voice Recorder app that comes pre-installed on the device. It's as simple as recording your lectures or meetings and using Transcript Assist for transcription. This feature also can identify multiple speakers. Moreover, once the transcription is complete, you can also choose to have your document translated or summarized. Again, we appreciate you taking the time to share your feedback with us and we greatly appreciate you as a loyal Samsung customer. If you have any questions or concerns, do not hesitate to contact us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Top of the line phone that is not so expensive.
on March 17, 2024
Posted by: MrBuck21
[This review was collected as part of a promotion.] This is a great gaming phone. Plenty of room and for the price u can't find a phone that takes great pictures. Has great battery life and the space is great. There's nothing bad about this phone. Security might be lacking a little but there are programs and apps that can help you with that.
Value
4
Written by a customer while visiting Samsung US
Posted by: Jhh1
Expertise:Expert
Verified Purchase:Yes
Replaced my wife's S9 (which is still a great phone). The S24 has so much more to offer, it was time to upgrade. Easy transfer over, up and running in about 30 min.
I would recommend this to a friend!
Features
5
Performance
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone, may need updates
on February 6, 2024
Posted by: Samsungbro1312
[This review was collected as part of a promotion.] I just recieved the new Samsung S24, and so far it has some awesome new features. The photo editing AI with generative fill is very interesting and helpful when you need to remove items from photo. I use the phone for streaming, messaging, and completing some school work. The main issue I have had is that the phone will freeze while loading sometimes. It also does not support some of the medical devices I use yet. My guess is that there will be updates to fix these issues soon. Definitely an awesome new setup foe the S series phones. All of the issues I've had are normal for recently released phones. Most of the time everything loads quickly and the Samsung seems to have put great focus on privacy with this new line. I would reccomend this for most anyone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The samsung s24 is better than last year's s23.
on April 29, 2024
Posted by: 2good2betrue
[This review was collected as part of a promotion.] The samsung s24 is better than last year's s23. It has better battery life and has a lot of new Ai fetures. Over it's a great device an I recommend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy s24 cell phone
on May 13, 2024
Posted by: MsLu23
[This review was collected as part of a promotion.] Galaxy s24 is a great cell phone . This phone has lots of storage space for all your daily needs. The speend is pretty quick . On this particular phone the battery dies too soon it maybe be just this one. I would ha e rated it a 5 if the battery was stronger
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
dent easily
on June 2, 2024
Posted by: MD RAH
from houston
Expertise:Expert
The bezel trim around the phone gets dented easily in S24. The surface of the phone is slippery.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, June 3, 2024
Hey there MD,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. Your feedback is invaluable to us as we strive to provide the best products on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S24 is fortified with new space-grade Armor-Aluminum to help keep your device protected. If you would like to share any other feedback with us regarding your purchase or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-s24/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. Your feedback is invaluable to us as we strive to provide the best products on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S24 is fortified with new space-grade Armor-Aluminum to help keep your device protected. If you would like to share any other feedback with us regarding your purchase or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-s24/
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible "Upgrade"
on August 28, 2024
Posted by: Fender
from Home
Expertise:Expert
Would have kept my old S7 if I knew the hassles of "upgrading". Apparently S24 cannot download all info and apps from S7. Pop-up ads from Samsung ruin my ability to go to phone and use without being intruded upon by phone mfg. DO NOT BUY!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 1, 2024
We appreciate you reaching out to share your experience with us. Our goal is to provide our customers with the best experience possible with our products and services. We see that you reached out to share your thoughts on the S24. The S24 Ultra is a gaming master, thanks to a powerful processor, an efficient heat dissipation system, a high-visibility display, and a long-lasting battery that powers you through your favorite mobile games. With advanced performance comes advanced gaming tools, like ray tracing, which brings shadows and reflections to life in gameplay graphics. If your experiencing pop up ads, check out the link attached to help get rid of the pop-ups. If this persists, please reach out to Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/answer/ANS00084982/
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Written by a customer while visiting Samsung US