Hello Paul, consistent temperature readings are key to great cooking results, and we thank you for sharing this situation with us. In cases like this, we check what may be causing inaccurate readings, such as cool air bubbles, moisture, probe placement, or the cooking appliance itself. We’re glad to confirm that you reached out a couple of days ago, and a resolution was provided to your situation. To help ensure accuracy, insert the probe past the safety line, avoid direct flame contact, and keep it fully charged before each cook. We’re here for any further questions you may have.