Customer reviews from worx.com
WORX - 20V Cordless String Trimmer and Air Blower Combo Kit (2 x 2.0 Ah Batteries & 1 x Charger) - Black
Average customer rating
4.5
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
200
4 Stars
24
3 Stars
15
2 Stars
17
1 Star
9
88%of customers recommend this product.
(
214 out of
244)
Customer Reviews for WORX - 20V Cordless String Trimmer and Air Blower Combo Kit (2 x 2.0 Ah Batteries & 1 x Charger) - Black
Customer Rating
4
Spunky little tool
on August 26, 2018
Posted by: Mgsmith01
from Kathleen GA
Gender:Male
I bought this tool primarily to do edge work on my overgrown centipede turf. I like the power and weight of the tool but the plastic trimmer line is not quite durable enough to eat through overgrown turf. I replaced the the line on a depleted spool with a heavier gauge twine and the trimmer zipped right through the heavy turf. Now that I’ve worked through the neglected maintenance this tool along with the standard line should be sufficient to maintain a nice manicured edge.
No, I would not recommend this to a friend.
Written by a customer while visiting worx.com
Customer Rating
1
this wastes line....
on September 1, 2018
Posted by: jimmy Mo
from SC
Gender:Male
Every time you pull the trigger it releases more line. it wastes line and your spools run out too fast. bad design. why is there a command feed button when it releases more line every time you pull the trigger? you will go through a lot of line and spools, what a waste. so basically, you need to pull the trigger and let it run constantly while you move from spot to spot in the yard or you are wasting the line. WORX should have explained this in their advertisements. makes command feed irrelevant.
maybe next model they will get smart and figure out that it should only feed more line when you press command feed button. unbeleiveable.
maybe next model they will get smart and figure out that it should only feed more line when you press command feed button. unbeleiveable.
No, I would not recommend this to a friend.
Response from worx.comBy Chanda K, Customer Experience, September 7, 2018
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We are sorry that the tool did not meet your expectations.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Still a great tool!
on March 12, 2019
Posted by: SweetPete
from Dallas TX
Gender:Male
I purchased this trimmer because I have already owned 2 WORX trimmers, and was happy with the performance. My single lithium battery for the original 20V trimmer has been losing run time, and a new trimmer was a value with two batteries included! The design enhancements made since the first version make it an even better value.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
on March 22, 2019
Posted by: drew2363
from San Francisco CA
Gender:Male
when you want to keep things simple use worx life is good no gas or cords
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Perfect for me (a woman!)
on April 30, 2019
Posted by: jac j
from Easton, PA
Gender:Female
I was never able to start or hold my husband's trimmer /edger. It was to hard to pull the string and too heavy for me to walk around with. I bought the String Trimmer and Wheeled Edger for ME about 2 years ago and I LOVE IT!! In fact I took it up to my sister's today and taught her how to use it. So it has already been recommended to my sister/friend. I also bought myself the chain saw - again because I did more of the yard work than my husband was able to do. I showed it to my son-in-law when he was cutting down some tree limbs for me but he said he'd rather use his own tools. After the big limbs were laying on the ground, I took the chain saw and cut them into smaller pieces. When he came outside to see what I was doing, THEN HE wanted to use that tool!! And I also bought myself the new Worx Wagon and LOVE IT. Now I can wheel around my mulch and lawn soil; I can carry my big potted plants out to my deck - another awesome tool for a women who loves to do her own yard work. THNAK YOU WORX for all your great products!!!
I would recommend this to a friend!
Response from worx.comBy Jasmine D, customer experience , May 3, 2019
Thank you for sharing your experience and review! That is awesome ! We are thrilled to hear you all are enjoying the Worx products ! We love hearing about how well you all as the customers are doing with the Worx tools ! Thank you for choosing Worx and thank you for being a valued Worx Customer !
Written by a customer while visiting worx.com
Customer Rating
5
A great addition
on May 22, 2019
Posted by: Linzee
from Ohio
Gender:Female
I am a small women living on a large country lot. I love the way weed eaters finish our landscaping but they just exhausted me. They are hard to start and the vibration, weight and smell of our gas units made them unpleasant to say the least. This year I decided to try a battery unit. I just love it. The finish work around landscape and sidewalks is great. There is no smell, the unit is lightweight and ours came with 3 batteries so we can get a lot done. My husband made fun of me for getting the battery unit instead of the “real” gas powered ones but he used it all afternoon today. Great purchase!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
20V Trimmer & Edger
on June 6, 2019
Posted by: Sam53
from Lakewood NY
Gender:Male
[This review was collected as part of a promotion.] I've been wanting to but a WORX for some time now. I've had electric trimmers and gas trimmers in the past. When my gas trimmer started giving be trouble I deciede that it was time to buy a WORX. I don't know why I waited so long. This is the best and easiest trimmer I've ever owned. It came with 2 batteries and spools for life. How can you beat that deal.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
What happened
on July 11, 2019
Posted by: Maggy
from Indiana
Gender:Male
Used my NEW wg163 string trimmer today, what a disappointment. I didn't even trim 3 feet, line broke, took spool out, started unit, line broke..... Ok by now you get the hint... it doesn't work. What do we do from here?
No, I would not recommend this to a friend.
Response from worx.comBy Portia M., Customer Experience , August 6, 2019
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused.
I recommend unwinding and rewinding the spool to make sure the line is not overlapping or stuck together. Since the trim line is biodegradable, it can melt and stick together causing the line to not feed properly. You can also try resetting the auto feed system by pressing the small square reset button on the bottom of the trimmer. It is located below the eyelet where your line feeds out on the trimmer head. If you press that 3 times, the auto feed system will reset and the line will come out properly. Be sure not to pull the line out by hand. This will tighten the line around the spool defeating the purpose of the auto feed feature. For future packs of spools purchased, We recommend storing the spools in a cool, dry place.
Thank you for choosing WORX!
I recommend unwinding and rewinding the spool to make sure the line is not overlapping or stuck together. Since the trim line is biodegradable, it can melt and stick together causing the line to not feed properly. You can also try resetting the auto feed system by pressing the small square reset button on the bottom of the trimmer. It is located below the eyelet where your line feeds out on the trimmer head. If you press that 3 times, the auto feed system will reset and the line will come out properly. Be sure not to pull the line out by hand. This will tighten the line around the spool defeating the purpose of the auto feed feature. For future packs of spools purchased, We recommend storing the spools in a cool, dry place.
Thank you for choosing WORX!
Written by a customer while visiting worx.com