Response from worx.comBy Worx Customer Service, April 21, 2026
Hello! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you. Thank you for choosing Worx tools!
[This review was collected as part of a promotion.] I love the Worx products. Just bought the WG163 weeder. Good powerful tool. this is my 4th product by Worx!
Newly assembled from.box. All good EXCEPT it seems to be locked or stuck in the edger position (as it was in the box). Watched many videos. No help. For me trimming is primary need. Before I return it, is it likely this one is faulty?
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, April 2, 2026
Hello there! Thanks for your feedback. We understand that switching the WG163 from edging back to trimming can feel difficult at first. The design does require a bit of leverage: for best results, remove the battery, place one foot firmly on the cutting head to brace it, then unlock the shaft collar. While keeping the head steady with your foot, pull up on the handle and rotate the shaft back to the straight trimming position until it clicks, then lock the collar again. This bracing step helps prevent the head from turning and makes the rotation much easier. If you continue to have trouble, our support team is happy to help—please reach out to us at worx@positecgroup.com. Thank you for choosing WORX!