Customer reviews from worx.com
WORX - 20V Cordless String Trimmer and Air Blower Combo Kit (2 x 2.0 Ah Batteries & 1 x Charger) - Black
Average customer rating
4.4
(390 Reviews)
Rating breakdown 390 reviews
5 Stars
280
4 Stars
49
3 Stars
22
2 Stars
26
1 Star
13
87%of customers recommend this product.
(
283 out of
326)
Customer Reviews for WORX - 20V Cordless String Trimmer and Air Blower Combo Kit (2 x 2.0 Ah Batteries & 1 x Charger) - Black
Posted by: rick coffey
from illinois
Gender:Male
Verified Purchase:Yes
I found the trimmer head to be a little hard for me to adjust to the proper position because I had to use my foot and bend over to adjust it. The one I saw on your web sight had a locking / unlocking bar for trimmer head adjustment and I was wanting that one. That is why I am returning the one I received. I was just afraid it would break if I put too much pressure on it. Though I have been really satisfied with the products I have purchased in the past I didn't feel this trimmer was right for me. I will be searching your web sight again to locate the one I want and will be more than happy to purchase more tools from you in the future. Thank You for your understanding and cooperation in this matter.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Hot rod Harry
from Ohio, Gallipolis
Verified Purchase:Yes
The line feed doesn’t work and no way to cut grass even. No wheels on grass guard. Why offer it!
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, May 12, 2026
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool is covered by a 3-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Posted by: KFAJH
Verified Purchase:Yes
Just got it assembled, but have not tried it out yet.
Please send the info for the free spools for life offer. They do include the strings, correct?
Response from worx.comBy WORX Customer Service, May 12, 2026
Hello there! Thank you for your inquiry. Congrats on getting your WG163 assembled!
Yes, the Free Spools for Life program does include the replacement cutting strings. The spool model used for this program with the WG163 is WA0010. WORX will send you replacement spools as needed at no cost other than shipping of $9.95 plus tax. You can find full details on https://www.worx.com by registering your product and selecting the Free Spools for Life (WA0010) option.
Thank you for choosing WORX!
Yes, the Free Spools for Life program does include the replacement cutting strings. The spool model used for this program with the WG163 is WA0010. WORX will send you replacement spools as needed at no cost other than shipping of $9.95 plus tax. You can find full details on https://www.worx.com by registering your product and selecting the Free Spools for Life (WA0010) option.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
4
Easy to use
on May 13, 2026
Posted by: Kelly s
from Lakeland, fl
[This review was collected as part of a promotion.] I had bought one 10 years ago and I broke the handle 3 years ago, so I thought I would buy a new one, well it worked just as good, very good until last week I went to use it and nothing, so I took at my 10 years old one and tried the new battery, what do you know it works, now I do understand battery's go bad, my old ones did but I didn't think the weed
Written by a customer while visiting worx.com
Posted by: Jimmie A
Gender:Male
Verified Purchase:Yes
Used 1 time trimmer was stuck and would not adjust tilt
I would recommend this to a friend!
Response from worx.comBy Worx Customer Service, May 19, 2026
Hello Jimmie!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: DeeCee
from Orange County, NY
Gender:Female
Verified Purchase:Yes
Great product for the price the only issue I had with it the batteries didn’t last.
No, I would not recommend this to a friend.
Written by a customer while visiting worx.com
Customer Rating
2
Second Trimmer
on May 21, 2026
Posted by: bosand
from Vermont
Gender:Female
This model is not nearly as user friendly as the original model. Trimmer guard seems flimsy, hard to adjust trimmer angle and height adjustment for different landscape elevations are not nearly as nice as they used to be. Very disappointed.
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, May 22, 2026
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with trouble shooting assistance. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Posted by: Anonymous
Verified Purchase:Yes
The 20v 2.0 ah battery takes 2 t0 3 hrs to charge and lasts only 15 to 20 minutes. Can I use a work 20 v 3.0 ah battery on the 2.o ah battery charger for my trimmer?
Response from worx.comBy WORX Customer Service, May 29, 2026
Thank you for your inquiry. We'd like to hear more about the question you have, to guarantee that you receive the correct answer! Please email us at worx@positecgroup.com so that we may get more information about your question, and we will be pleased to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com