I loved my first Worx trimmer!! Lasted almost 10ths. I don’t think I have put together wrong but it is heavy & tilt so therefore string is not as detailed or as low to ground?? Not happy at all with this new one!! Thought about returning item & getting plain Worx with no wheel. I did remove wheel but not as easy to use. 😢. When I finish trimming it is very botched, crooked & bear!!!
Response from worx.comBy Worx Customer Service, September 22, 2025
Hello There! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you. Thank you for choosing Worx!
This product is very easy to use and is lightweight so you are not tired with handling it. The edger is great and always look forward to using it, to complete a nicely done lawn.