Customer reviews from worx.com
WORX - 20V Cordless String Trimmer and Air Blower Combo Kit (2 x 2.0 Ah Batteries & 1 x Charger) - Black
Average customer rating
4.4
(393 Reviews)
Rating breakdown 393 reviews
5 Stars
282
4 Stars
49
3 Stars
22
2 Stars
27
1 Star
13
87%of customers recommend this product.
(
284 out of
328)
Customer Reviews for WORX - 20V Cordless String Trimmer and Air Blower Combo Kit (2 x 2.0 Ah Batteries & 1 x Charger) - Black
Customer Rating
5
String Trimmer/Edger WG-163
on August 6, 2019
Posted by: Flatland Farmer
from Coastal South Carolina
Gender:Male
[This review was collected as part of a promotion.] Super Lawn-Care Equipment; Smart engineers, good design, good production & designed for task at HAND.!!!!!!!!!!!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Looks good but
on July 28, 2019
Posted by: HTP75
from Detroit
Gender:Male
Good tech but eats through spools fast and went through 2 batteries in under 20 mins that's bad
Response from worx.comBy Portia M., Customer Experience , July 30, 2019
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused.
Each included 20V MaxLithium battery is designed to provide enough working time per charge to trim up to the average 1/4 acre yard on one charge. Actual results may vary on a variety of factors, including the density of the grass or weeds you’re cutting or the age of the battery pack. Each 20 volt 2.0Ah battery included with the WG163 provides up to 30 minutes of run time. For added runtime, we recommend purchasing an additional battery to assist with tackling larger tasks. WORX offers high capacity 20V 4.0Ah and 6.0Ah lithium batteries that will increase your runtime with twice the amp hours of our standard battery.
Should you have any further questions, please contact our Customer Care Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you!
Thank you for choosing WORX!
Each included 20V MaxLithium battery is designed to provide enough working time per charge to trim up to the average 1/4 acre yard on one charge. Actual results may vary on a variety of factors, including the density of the grass or weeds you’re cutting or the age of the battery pack. Each 20 volt 2.0Ah battery included with the WG163 provides up to 30 minutes of run time. For added runtime, we recommend purchasing an additional battery to assist with tackling larger tasks. WORX offers high capacity 20V 4.0Ah and 6.0Ah lithium batteries that will increase your runtime with twice the amp hours of our standard battery.
Should you have any further questions, please contact our Customer Care Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Lightweight, easy to manage for a woman.
on July 26, 2019
Posted by: Jane Marie
from Hutchinson, KS
Gender:Female
I've had this for about 5 years, still works. I'm short in stature & not as strong as a man so this trimmer/edger is just right for me.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great Performance
on July 23, 2019
Posted by: Snark
from Lockport, IL
Gender:Male
I have half an acre lot and cut it with a rider mower which leaves trim-work in corners and along edges. Several negative reviews left me hoping the tool and battery life would be good enough. After 3 times around the yard, I'm extremely pleased. A full charge on a battery lasts for 2 trips around the yard. Auto line feed hasn't let me down. The unit is light and easy to handle. Oh, and how does it trim? It handles 12" grass along the wooded edges as well as what the rider can't reach. I haven't tried but wouldn't expect it to bush-hog a heavy weeded area. Overall, I'd recommend this machine, again.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
What happened
on July 11, 2019
Posted by: Maggy
from Indiana
Gender:Male
Used my NEW wg163 string trimmer today, what a disappointment. I didn't even trim 3 feet, line broke, took spool out, started unit, line broke..... Ok by now you get the hint... it doesn't work. What do we do from here?
No, I would not recommend this to a friend.
Response from worx.comBy Portia M., Customer Experience , August 6, 2019
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused.
I recommend unwinding and rewinding the spool to make sure the line is not overlapping or stuck together. Since the trim line is biodegradable, it can melt and stick together causing the line to not feed properly. You can also try resetting the auto feed system by pressing the small square reset button on the bottom of the trimmer. It is located below the eyelet where your line feeds out on the trimmer head. If you press that 3 times, the auto feed system will reset and the line will come out properly. Be sure not to pull the line out by hand. This will tighten the line around the spool defeating the purpose of the auto feed feature. For future packs of spools purchased, We recommend storing the spools in a cool, dry place.
Thank you for choosing WORX!
I recommend unwinding and rewinding the spool to make sure the line is not overlapping or stuck together. Since the trim line is biodegradable, it can melt and stick together causing the line to not feed properly. You can also try resetting the auto feed system by pressing the small square reset button on the bottom of the trimmer. It is located below the eyelet where your line feeds out on the trimmer head. If you press that 3 times, the auto feed system will reset and the line will come out properly. Be sure not to pull the line out by hand. This will tighten the line around the spool defeating the purpose of the auto feed feature. For future packs of spools purchased, We recommend storing the spools in a cool, dry place.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
great edger
on July 10, 2019
Posted by: j a 1
from mn
Gender:Male
[This review was collected as part of a promotion.] had a few name brand gas edgers --this edger works so much easier does a great job
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
20V Trimmer & Edger
on June 6, 2019
Posted by: Sam53
from Lakewood NY
Gender:Male
[This review was collected as part of a promotion.] I've been wanting to but a WORX for some time now. I've had electric trimmers and gas trimmers in the past. When my gas trimmer started giving be trouble I deciede that it was time to buy a WORX. I don't know why I waited so long. This is the best and easiest trimmer I've ever owned. It came with 2 batteries and spools for life. How can you beat that deal.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Quick, easy, lightweight
on June 4, 2019
Posted by: dsmith5259
from Oregon
Gender:Female
[This review was collected as part of a promotion.] For seniors, it works great! Battery lasts long enough for my yard. Extra battery a plus for extra trimming. I haven’t had to take the spool apart to feed line. I would definitely buy again.
I would recommend this to a friend!
Written by a customer while visiting worx.com