Customer reviews from worx.com
WORX - 20V Cordless Grass Trimmer, Hedge Trimmer, and Leaf Blower Combo Kit (2 x 2.0 Ah Batteries & 1 x Charger) - Black
Average customer rating
4.6
(1,164 Reviews)
Rating breakdown 1,164 reviews
5 Stars
895
4 Stars
148
3 Stars
47
2 Stars
33
1 Star
41
90%of customers recommend this product.
(
1,016 out of
1,126)
Customer Reviews for WORX - 20V Cordless Grass Trimmer, Hedge Trimmer, and Leaf Blower Combo Kit (2 x 2.0 Ah Batteries & 1 x Charger) - Black
Customer Rating
5
My third and perhaps best Worx trimmer
on April 24, 2021
Posted by: VFWDude
from San Antonio, TX
Gender:Male
[This review was collected as part of a promotion.] I got hooked on the Worx trimmer years ago due to the simple operation and the ease of switching from trimmer to edger, etc. I upgraded my old 20v to a 32v and enjoyed it for a couple of years until it just died on me one day (still don't know why, parts are hard to find and the model is discontinued), the first disappointment with a trimmer (my old 20v was still going, my son uses it at his house). So I go to get a replacement since I had the batteries for a 32v but they no longer make that (not sure what to do with the 32v batteries yet) model. I couldn't afford the 40v jump but spotted the new 20v with a 4Ah battery. I'm not sure what they did different on the angle from this model to my older ones but this model really gets around fence posts and into corners better than any other version. There's a nice spool holder now. The adjustments and overall operation are even smoother and easier. As frustrated as I was with the previous model simply dying on me this model has helped restore my faith in Worx trimmers.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, May 6, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Excellent quality with plenty of power
on May 25, 2022
Posted by: Mower Mike
from Locust Grove Ga
Gender:Male
I have a 1 acre area with my house in the middle. I edged the sidewalks and driveway, then used it as a mower to trim the area my riding mower missed.
The battery lasted for my entire job.
The battery lasted for my entire job.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
15 years
on June 10, 2024
Posted by: VN6970
from Schaumburg il
Gender:Male
[This review was collected as part of a promotion.] Had my grass trimmer for15 years, never a problem with it
The problem I have is that is 24v which they don’t make any
longer and the batteries are loosing power quicker.
May time to get a new one🤔
The problem I have is that is 24v which they don’t make any
longer and the batteries are loosing power quicker.
May time to get a new one🤔
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Surprised at power !
on June 4, 2020
Posted by: Marty Morris
from Nacogdoches,Tx
Gender:Male
I used this for the first time yesterday. I had not purchased a battery powered lawn tool in a long time. I watched the Worx video and saw an unimpressive cutting of a few slim grass strands and that was my expectation. I just had a knee replacement and am about to have a shoulder replacement and just can’t lug around my old heavy gas stuff. I didn’t expect much when I ordered this but was amazed when I first used it. I did some edging first, and it hadn’t been done since my operation. This trimmer zipped right through the overgrown St.Ausustine. I trimmed all around my crowded 1/4 lot on one battery and about half of spool of line. I bought an extra battery with the trimmer but did the job with one. It was so light and easy to handle in post-op condition and much more powerful than I expected. I have recommended this trimmer to all my friends and family. Only negative was line was not wound properly on spool and I had to stop a few times to pull it out manually. I went ahead and rewound the other two spoils myself. Despite the line problem I endorse this product whole heartedly. When I tear this one up I will certainly buy another
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 4, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
2
on June 16, 2020
Posted by: Anonymous
from princess anne md
Gender:Female
My command feed has never worked I have to manually pull out line then it doesn't lock in place, keeps winding back up may have to try another brand
No, I would not recommend this to a friend.
Response from worx.comBy Jasmine D , Customer experience , June 17, 2020
Greetings from WORX! We appreciate the honest feedback as it helps us to further assist and improve. You may need to reset your trimmer. To reset your trimmer you will want to make sure you have a fully charged battery on your trimmer. Also you will want have a spool intact. While this is all completed you will want to click on the button that is on the side of the housing where the spool will sit in 4 to 6 times. When this is done you will then want to start up your trimmer as if you are going to use as normal. This should fix the issue for you.
Thank you for choosing WORX you are greatly appreciated!
Thank you for choosing WORX you are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
Poor shipping
on May 3, 2021
Posted by: Bill03
from Ct
Gender:Male
I don’t know how it works cause I ordered it over 2 weeks ago and haven’t seen it yet!!! This company is very poor on there shipping.. the shipping was supposed to be free but they changed me extra.. I would not mind but I didn’t even get the tool.. this will be the last time I buy anything from this place again!!!!!!
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, May 4, 2021
Thank you for sharing your experience and review! We greatly appreciate your feedback as it gives us a better understanding of where we need to improve. Standard shipping is 7-10 business days after the order ships. I am more than happy to help. Please check your email, as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
1
Worst tool purchase
on June 16, 2021
Posted by: BIF22
from Lakewood, Il
Gender:Female
I bought this specifically for wheel attachment that turns it into a mini mower because I have a bad back. I thought this would solve my problem with a small ditch. The wheel comes off constantly which means I have to carry my picker upper to grab the wayward wheel. I have many Worx tools....but I wish I would have Never Wasted my money on this weedeater. I struggled more using this than my older Worx weedeater.
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, June 16, 2021
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please check your email, as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Great features. adjustable shaft!!
on March 27, 2022
Posted by: critercare
from Florida
Gender:Female
[This review was collected as part of a promotion.] Finally a string trimmer for short people!! I have purchased so many trimmers that I regretted buying. This is the first one that is perfect!! Lightweight, easy to use, and the shaft, that you can adjust for your height. I am in my 70's, 4'11' with a bad back, and finally have a trimmer that I can use with ease!
I would recommend this to a friend!
Written by a customer while visiting worx.com