Customer reviews from worx.com
WORX - 20V Cordless Grass Trimmer, Hedge Trimmer, and Leaf Blower Combo Kit (2 x 2.0 Ah Batteries & 1 x Charger) - Black
Average customer rating
4.6
(1,164 Reviews)
Rating breakdown 1,164 reviews
5 Stars
895
4 Stars
148
3 Stars
47
2 Stars
33
1 Star
41
90%of customers recommend this product.
(
1,016 out of
1,126)
Customer Reviews for WORX - 20V Cordless Grass Trimmer, Hedge Trimmer, and Leaf Blower Combo Kit (2 x 2.0 Ah Batteries & 1 x Charger) - Black
Customer Rating
1
Do not buy - Battery discontinued with no replacem
on January 2, 2021
Posted by: Dnotes
from Georgia
Gender:Male
I brought the WORX GT trimmer and my WA3524.2 battery won’t charge any longer. Tried to order a replacement and it’s been discontinued. My only option is to purchase a new trimmer. I will not invest in any other products from this company. This issue can happen again.
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, January 6, 2021
Thank you for sharing your experience and review! We greatly appreciate your feedback as it gives us a better understanding of where we need to improve. I am more than happy to help. Please check your email, as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Most convenient trimmer !
on May 17, 2022
Posted by: Jews
from Conn
Gender:Female
I bought this trimmer two years ago.I liked it so much I bought a second one a few months ago to be sure I would always have one. It trims it mows it can cut under things like a small mower.You can adjust the height of it you can adjust the head when your trimming you can put wheels on it to trim around side walk or drive way. Battery life is very good on either size battery of course the bigger the battery the better,the longer it runs can’t go wrong with eithersize I personally like the bigger one for more running time. You get life time trimmer string. Wish I knew you wanted pictures just got done cleaning it and it’s in it home in the shed.I love Worx produtcs!!
Written by a customer while visiting worx.com
Customer Rating
5
I LOVE MINE!
on May 10, 2020
Posted by: Old Lady Gardener
from Olathe KS
Gender:Female
I've had my Worx cordless trimmer for 5 or 6 years, it's the prior version to this one, and I love it, and it's still going strong--except that I lost the spool cap cover. I was sure that I'd have to buy a new one, but I was delighted to find the replacements available here! I'm even happier with mine! I don't buy the preloaded spools, I just refill mine. I'd highly recommend sticking with the Worx batteries, I bought some knock-offs that just don't compare.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Worx it!
on August 15, 2020
Posted by: Gebeau
from Mentor Ohio
Gender:Female
[This review was collected as part of a promotion.] I bought this a few months ago and I love it. It's powerful and does the job well! You can not go wrong buying this.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer EXperience, January 13, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
So easy to use
on March 14, 2021
Posted by: bobb73
from knoxville tn
Gender:Female
I bought this about a month ago. The past few days had a chance to use it and I LOVE IT. it is light weight, easy to handle and enough charge time that I don't get worn out. I am 83 years old and wished I had known about this many years ago. will recommend it to all my friends.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 16, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
Disappointing
on June 20, 2022
Posted by: Jane28
from North Carolina
Gender:Female
After having used a few trimmers over the years I was excited to see the feature of the command feed.
It certainly wasn't what I had expected. The way the machine shuts off when you press it, and the very small amount of line that comes out, makes the machine awkward and difficult to use.
In fact, I thought something was wrong with the trimmer when I first received it as I couldn't believe how difficult it was to use, but the second machine I received was just as difficult to operate.
I was very pleased with the customer service department and they truly did seem to want to help, but this machine needs to be redesigned in my opinion. The command feed should thread more line and the machine should not shut off when pressed.
I am keeping the second machine I received in the hope that perhaps I will adjust to it as it did seem to trim well when I finally managed to get enough line fed through to be usable.
Sorry for the negative review. I do like the Workx line of products, but this one misses the mark in my opinion.
It certainly wasn't what I had expected. The way the machine shuts off when you press it, and the very small amount of line that comes out, makes the machine awkward and difficult to use.
In fact, I thought something was wrong with the trimmer when I first received it as I couldn't believe how difficult it was to use, but the second machine I received was just as difficult to operate.
I was very pleased with the customer service department and they truly did seem to want to help, but this machine needs to be redesigned in my opinion. The command feed should thread more line and the machine should not shut off when pressed.
I am keeping the second machine I received in the hope that perhaps I will adjust to it as it did seem to trim well when I finally managed to get enough line fed through to be usable.
Sorry for the negative review. I do like the Workx line of products, but this one misses the mark in my opinion.
No, I would not recommend this to a friend.
Response from worx.comBy Grace, customer experience, August 26, 2022
Hello Valued Customer! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Should you wish to leave us with additional feedback or have any questions, please don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
5
Perfect!
on July 7, 2020
Posted by: 60 yr young lady
from Pittsburgh, Pa
Gender:Female
[This review was collected as part of a promotion.] I purchased this trimmer about month ago and very happy with it. Perfect for my needs of maintaining my flower beds and edging and plant guard is bonus so not cutting off my plants. Love the adjustability for taller users and so lightweight. As a 60 yr young lady its perfect. Love the extra spool availability and ease of changing spools. Command line feed at touch of button is a dream! Used to be lugging around heavy gas trimer, banging it on ground to feed line and winding line and no more! This is a maintanence product so doesn't work on tall weeds and grass but once hubby does that if necessary great to maintain. Nice addition to the Worx power washer which can be totally portable with either bucket, bottle or other water source that started my Worx collection! Especially love the battery share on their products so always have charged interchangeable batteries. Great job Worx!!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, February 4, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Lightweight trimmer
on March 5, 2021
Posted by: Dee7459
from Matteson Illinois
Gender:Female
This trimmer is a powerhouse which you can use for any small to the mid-size garden.
It can cut through hard and tougher weeds and thick grass. It's lightweight enough to use it for a longer duration. The cordless feature allows you to take it wherever you need to get rid of the weeds. I love the ease of this Worx string trimmer.
It can cut through hard and tougher weeds and thick grass. It's lightweight enough to use it for a longer duration. The cordless feature allows you to take it wherever you need to get rid of the weeds. I love the ease of this Worx string trimmer.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 8, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com