Customer reviews from worx.com
WORX - 20V Cordless Grass Trimmer, Hedge Trimmer, and Leaf Blower Combo Kit (2 x 2.0 Ah Batteries & 1 x Charger) - Black
Average customer rating
4.5
(918 Reviews)
Rating breakdown 918 reviews
5 Stars
660
4 Stars
132
3 Stars
52
2 Stars
32
1 Star
42
88%of customers recommend this product.
(
744 out of
847)
Customer Reviews for WORX - 20V Cordless Grass Trimmer, Hedge Trimmer, and Leaf Blower Combo Kit (2 x 2.0 Ah Batteries & 1 x Charger) - Black
Customer Rating
5
15 years
on June 10, 2024
Posted by: VN6970
from Schaumburg il
Gender:Male
[This review was collected as part of a promotion.] Had my grass trimmer for15 years, never a problem with it
The problem I have is that is 24v which they don’t make any
longer and the batteries are loosing power quicker.
May time to get a new one🤔
The problem I have is that is 24v which they don’t make any
longer and the batteries are loosing power quicker.
May time to get a new one🤔
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Great when it worked
on April 16, 2024
Posted by: dubsmit
from Mansfield, Ohio
Gender:Male
Used this for one Spring/Summer, and it worked great! Then it did not start the following year. Checked both batteries, and they each powered other Worx tools, so it seemed to just be a dead trimmer. Unfortunately I did not register the trimmer, so I am out of luck.
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, April 18, 2024
Hello Valued Customer, thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you have your receipt of purchase, we can still work with that.
We'd like to learn more about the specific issue you are experiencing so we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 7 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
BL
We'd like to learn more about the specific issue you are experiencing so we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 7 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
BL
Written by a customer while visiting worx.com
Customer Rating
1
Handle adjust is frustratingly cumbersome
on April 4, 2024
Posted by: nothankyou
from VA
Gender:Female
I’ve been using worx tools for over 15 years. This is the first time I’ve been disappointed with an updated design. The handle requires 2 hands to adjust. The older model was a pull lever that could adjust with the one hand, keeping the work flow seamless. Unless you’re dealing with a very level property, this quickly
becomes extremely frustrating. I have a very hilly property and this is just killing me… PLEASE go back to the old handle adjust design!!!
becomes extremely frustrating. I have a very hilly property and this is just killing me… PLEASE go back to the old handle adjust design!!!
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, April 11, 2024
Hello Valued Customer,
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
3
on April 2, 2024
Posted by: Miron520
from Madison ms
Gender:Male
Annoying telescope height adjustment on all 4 of my edger trimmer machines have now failed. Adjuster does not lock.A major flaw without any adjuster or tightening to sustain a workable height. 4 machines purchased all defective.
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, April 4, 2024
Hello Valued customer,
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are covered by a three-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are covered by a three-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Great Trimmer
on October 2, 2023
Posted by: Susie74
from Evansville, In
Gender:Female
This trimmer was a replacement for a previous Worx trimmer purchase (old one lasted years). Lightweight, but sturdy. Trims evenly. Love the wheel feature for precision edging.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Awesome
on October 1, 2023
Posted by: Dave 454
I enjoy trimming two acres with the WORX TRIMMER. Awesome tool. It makes trimming so easy. Thank you !!!!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
I love this thing
on September 29, 2023
Posted by: laura0711
from Mobile, AL
Gender:Female
[This review was collected as part of a promotion.] This weed eater is great! Its my new favorite lawn tool. And the battery lasts a long time. The mini mower feature is great and super helpful. I wouldn't use that feature for mowing the front lawn, but to mow areas that are less important, it works great. It also edges with ease. Its light weight and the weight is balanced which I love. Some weed eaters are top heavy. This one is not. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Very nice product
on September 29, 2023
Posted by: Taki
from Vermilion, Ohio
Gender:Male
Replaced Worx weed eater I purchased 12 years ago(still worx)-pun intended. I like the new length, the xtra spool, love the power of the 4.0 battery. The adjustable handle is ok. It takes two hands to change position. I like the ease of the older handle to change position. Like the wheels for mowing under things. Overall very pleased.
I would recommend this to a friend!
Written by a customer while visiting worx.com