Customer reviews from worx.com
WORX - 20V Cordless Grass Trimmer, Hedge Trimmer, and Leaf Blower Combo Kit (2 x 2.0 Ah Batteries & 1 x Charger) - Black
Average customer rating
4.5
(918 Reviews)
Rating breakdown 918 reviews
5 Stars
660
4 Stars
132
3 Stars
52
2 Stars
32
1 Star
42
88%of customers recommend this product.
(
744 out of
847)
Customer Reviews for WORX - 20V Cordless Grass Trimmer, Hedge Trimmer, and Leaf Blower Combo Kit (2 x 2.0 Ah Batteries & 1 x Charger) - Black
Customer Rating
2
on October 16, 2024
Posted by: Valles R 1201
Gender:Male
Quality has suffered, old trimmer lasted a very long time., new is a P.O S.
Response from worx.comBy Worx Customer Service, October 17, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can a better understanding of what is going on. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can a better understanding of what is going on. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
3
Not enough line
on October 10, 2024
Posted by: Alx7
from Pennsylvania
Gender:Male
Always running out of line wishing had more
And I have a small yard Probably selling and buying different brand Only had it for 2 months
And I have a small yard Probably selling and buying different brand Only had it for 2 months
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, October 11, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This trimmer comes with a promotion called spools for life! This would be a 6-pack of string all at ten feet each and all we ask is the shipping to be paid, the spools will be free! You can order one 6-pack every 48 hours to ensure you alwasy have line!
Here is the link to spools for life; https://www.worx.com/free-trimmer-spools-for-life-wa0010.html
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This trimmer comes with a promotion called spools for life! This would be a 6-pack of string all at ten feet each and all we ask is the shipping to be paid, the spools will be free! You can order one 6-pack every 48 hours to ensure you alwasy have line!
Here is the link to spools for life; https://www.worx.com/free-trimmer-spools-for-life-wa0010.html
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Like magic!
on October 5, 2024
Posted by: EKZDC
from DC
Gender:Female
I volunteer at an historic cemetery and most of the headstones are flat on the ground. This leaf blower is the best way to keep leaves and debris off of the stones so that they can be preserved for the future. There is no power at this cemetery so battery operated is the way to go. I used to sweep them but this is much more effective.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
on August 22, 2024
Posted by: Vsantos
from Sanford, Fl
I absolutely love mine!! It is so light and does such a great job but my wheels broke off. This is a must tool to have
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
POWER SHARE TURBINE LEAF BLOWER - TUBE REDUCER
on August 18, 2024
Posted by: CMB1
from SPRING TX
Gender:Female
[This review was collected as part of a promotion.] Big fan of WORX products. I wish there was an accessory to reduce the tube size for smaller spaces / more power.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Trimner
on July 27, 2024
Posted by: Frank A
from Tannersville , Pa
Gender:Male
The last two trimmers I bought, both snapped at extension, it plastic, never happened with your older models, too expensive to have this happen?
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, July 29, 2024
Hello Valued Customer,
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If your tool is still within the 3-year warranty period, perhaps we can look into getting you a different type of string trimmer, that uses a different function. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If your tool is still within the 3-year warranty period, perhaps we can look into getting you a different type of string trimmer, that uses a different function. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Trimmer/Edger
on July 20, 2024
Posted by: bass player ann
from Chicago
Gender:Female
My husband loves it A LOT. The only thing is how to reorder the spools for life. How can I find them. You don't have a search box
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Best design but cheap string that breaks regularly
on July 15, 2024
Posted by: Cpal
from Granger
Gender:Male
Love the overall design. I have 3 pro edger string trimmers and all are heavy and difficult to use. Im 6’1 and work out but those others wear me out.
Unfortunately, the string they use on the Works unit is pure crap. Ive had 3 Works trimmers for 10 years now and all have the same problem. Most of the time the string breaks within a few minutes and you have to pull it all apart and restring it. They tell u you can get string free for life, but you still pay for shipping, so it is cheaper to order it on line….
Too bad they cant smarten up and put heavier stronger line in these. If they did, it would be hands down the best trimmer available.
I like mine but cuss the company out every time the string breaks…which is about every 5 minutes or so.
Unfortunately, the string they use on the Works unit is pure crap. Ive had 3 Works trimmers for 10 years now and all have the same problem. Most of the time the string breaks within a few minutes and you have to pull it all apart and restring it. They tell u you can get string free for life, but you still pay for shipping, so it is cheaper to order it on line….
Too bad they cant smarten up and put heavier stronger line in these. If they did, it would be hands down the best trimmer available.
I like mine but cuss the company out every time the string breaks…which is about every 5 minutes or so.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, July 16, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com