Customer reviews from worx.com
WORX - 20V Cordless Grass Trimmer, Hedge Trimmer, and Leaf Blower Combo Kit (2 x 2.0 Ah Batteries & 1 x Charger) - Black
Average customer rating
4.5
(918 Reviews)
Rating breakdown 918 reviews
5 Stars
660
4 Stars
132
3 Stars
52
2 Stars
32
1 Star
42
88%of customers recommend this product.
(
744 out of
847)
Customer Reviews for WORX - 20V Cordless Grass Trimmer, Hedge Trimmer, and Leaf Blower Combo Kit (2 x 2.0 Ah Batteries & 1 x Charger) - Black
Posted by: NanG
from SC
Gender:Female
Verified Purchase:Yes
This is my second one. The first I lent to family and didn’t get it back. Price was great and I received it quickly. I have two other Worx tools to share batteries and battery charger. I’m a fan.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Anonymous
from Quarryville PA
Gender:Female
Verified Purchase:Yes
This is to replace my past Worx trimmer. Exactly the same trimmer. It gets used soooo much that things were starting to go on it and I didn't want anything but another Worx. Love the on the go adaptability change from vertical trimmer to horizontal trimmer. Not to mention the amazing price (on sale) and lifetime trimmer string. Woo Hoo. Would love to be able to review the whole Worx line.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Anonymous
from Oklahoma
Gender:Female
Verified Purchase:Yes
I am a 78 year old woman who maintains her own yard. This yard tool allows me to keep my yard in tip top shape without hurting my back. It is light weight and easy to use. My 11 year old great grandson even loves using it.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: JClax
from Denver
Gender:Male
Verified Purchase:Yes
Lightweight with very flexible settings…excellent design thought.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
I love it, BUT
on April 16, 2025
Posted by: Michael61
from DFW
Gender:Male
This is overall a great trimmer. I like it's ease of use and functionality. When my old original one died after 6 years I immediately purchased the updated version shown here. Less than a year later I had to have it replaced under warranty because of the worst part of this trimmers design. The locking mechanism and how it ratchets to change from trimming to edging. That part just broke apart inside. I have been using the replacement for about a year and it too is showing signs of breaking. It is so stiff and hard to move from trimmer to edger and when it does the ratcheting mechanism just pops and makes such loud noises I know at any moment it too will break apart inside. Come on Worx. Change that design so it's smooth and doesn't have that ratcheting mechanism inside.
I would recommend this to a friend!
Response from worx.comBy Worx Customer Service, April 17, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
2
great edger except
on April 12, 2025
Posted by: JethroA
from utah
Gender:Male
[This review was collected as part of a promotion.] This is my 5th trimmer and only downfall is that my trimmer wheel always fall off after two years and I use duck tape to keep it on. Please come up with a stronger material?
I would recommend this to a friend!
Response from worx.comBy WORX Customer Service, April 14, 2025
Hello Valued Customer!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
3
buy the bigger battery if available
on November 28, 2024
Posted by: bambii
from Suffolk County, NY
I'm not sure I noticed if there was a choice in batteries when I bought the leaf blower, but the battery I bought lasts about 10 minutes. Quite inconvenient. Overall the blower is about as expected for a small consumer unit. The size and weight are very manageable. It's easy to handle.
I would recommend this to a friend!
Response from worx.comBy WORX Customer Service, December 2, 2024
Hello Valued Customer!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue you are experiencing so we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue you are experiencing so we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Auto Feed Not Working
on November 5, 2024
Posted by: TACURRY
from Florida
Gender:Male
I have to take the cap off to feed the line by hand ever 15-20 seconds. Spring looks good and so does the cap. Frustrating!
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, November 6, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so we can provide you with a solution. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so we can provide you with a solution. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com