Customer reviews from worx.com
WORX - 20V Cordless Grass Trimmer, Hedge Trimmer, and Leaf Blower Combo Kit (2 x 2.0 Ah Batteries & 1 x Charger) - Black
Average customer rating
4.5
(900 Reviews)
Rating breakdown 900 reviews
5 Stars
646
4 Stars
130
3 Stars
51
2 Stars
32
1 Star
41
88%of customers recommend this product.
(
730 out of
832)
Customer Reviews for WORX - 20V Cordless Grass Trimmer, Hedge Trimmer, and Leaf Blower Combo Kit (2 x 2.0 Ah Batteries & 1 x Charger) - Black
Customer Rating
2
Best design but cheap string that breaks regularly
on July 15, 2024
Posted by: Cpal
from Granger
Gender:Male
Love the overall design. I have 3 pro edger string trimmers and all are heavy and difficult to use. Im 6’1 and work out but those others wear me out.
Unfortunately, the string they use on the Works unit is pure crap. Ive had 3 Works trimmers for 10 years now and all have the same problem. Most of the time the string breaks within a few minutes and you have to pull it all apart and restring it. They tell u you can get string free for life, but you still pay for shipping, so it is cheaper to order it on line….
Too bad they cant smarten up and put heavier stronger line in these. If they did, it would be hands down the best trimmer available.
I like mine but cuss the company out every time the string breaks…which is about every 5 minutes or so.
Unfortunately, the string they use on the Works unit is pure crap. Ive had 3 Works trimmers for 10 years now and all have the same problem. Most of the time the string breaks within a few minutes and you have to pull it all apart and restring it. They tell u you can get string free for life, but you still pay for shipping, so it is cheaper to order it on line….
Too bad they cant smarten up and put heavier stronger line in these. If they did, it would be hands down the best trimmer available.
I like mine but cuss the company out every time the string breaks…which is about every 5 minutes or so.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, July 16, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
4
POWER SHARE TURBINE LEAF BLOWER - TUBE REDUCER
on August 18, 2024
Posted by: CMB1
from SPRING TX
Gender:Female
[This review was collected as part of a promotion.] Big fan of WORX products. I wish there was an accessory to reduce the tube size for smaller spaces / more power.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Not enough line
on October 10, 2024
Posted by: Alx7
from Pennsylvania
Gender:Male
Always running out of line wishing had more
And I have a small yard Probably selling and buying different brand Only had it for 2 months
And I have a small yard Probably selling and buying different brand Only had it for 2 months
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, October 11, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This trimmer comes with a promotion called spools for life! This would be a 6-pack of string all at ten feet each and all we ask is the shipping to be paid, the spools will be free! You can order one 6-pack every 48 hours to ensure you alwasy have line!
Here is the link to spools for life; https://www.worx.com/free-trimmer-spools-for-life-wa0010.html
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This trimmer comes with a promotion called spools for life! This would be a 6-pack of string all at ten feet each and all we ask is the shipping to be paid, the spools will be free! You can order one 6-pack every 48 hours to ensure you alwasy have line!
Here is the link to spools for life; https://www.worx.com/free-trimmer-spools-for-life-wa0010.html
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
2
on October 16, 2024
Posted by: Valles R 1201
Gender:Male
Quality has suffered, old trimmer lasted a very long time., new is a P.O S.
Response from worx.comBy Worx Customer Service, October 17, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can a better understanding of what is going on. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can a better understanding of what is going on. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
1
Auto Feed Not Working
on November 5, 2024
Posted by: TACURRY
from Florida
Gender:Male
I have to take the cap off to feed the line by hand ever 15-20 seconds. Spring looks good and so does the cap. Frustrating!
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, November 6, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so we can provide you with a solution. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so we can provide you with a solution. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
3
buy the bigger battery if available
on November 28, 2024
Posted by: bambii
from Suffolk County, NY
I'm not sure I noticed if there was a choice in batteries when I bought the leaf blower, but the battery I bought lasts about 10 minutes. Quite inconvenient. Overall the blower is about as expected for a small consumer unit. The size and weight are very manageable. It's easy to handle.
I would recommend this to a friend!
Response from worx.comBy WORX Customer Service, December 2, 2024
Hello Valued Customer!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue you are experiencing so we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue you are experiencing so we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
2
great edger except
on April 12, 2025
Posted by: JethroA
from utah
Gender:Male
[This review was collected as part of a promotion.] This is my 5th trimmer and only downfall is that my trimmer wheel always fall off after two years and I use duck tape to keep it on. Please come up with a stronger material?
I would recommend this to a friend!
Response from worx.comBy WORX Customer Service, April 14, 2025
Hello Valued Customer!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
3
I love it, BUT
on April 16, 2025
Posted by: Michael61
from DFW
Gender:Male
This is overall a great trimmer. I like it's ease of use and functionality. When my old original one died after 6 years I immediately purchased the updated version shown here. Less than a year later I had to have it replaced under warranty because of the worst part of this trimmers design. The locking mechanism and how it ratchets to change from trimming to edging. That part just broke apart inside. I have been using the replacement for about a year and it too is showing signs of breaking. It is so stiff and hard to move from trimmer to edger and when it does the ratcheting mechanism just pops and makes such loud noises I know at any moment it too will break apart inside. Come on Worx. Change that design so it's smooth and doesn't have that ratcheting mechanism inside.
I would recommend this to a friend!
Response from worx.comBy Worx Customer Service, April 17, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com