Customer reviews from worx.com
WORX - 20V Cordless Grass Trimmer, Hedge Trimmer, and Leaf Blower Combo Kit (2 x 2.0 Ah Batteries & 1 x Charger) - Black
Average customer rating
4.5
(891 Reviews)
Rating breakdown 891 reviews
5 Stars
639
4 Stars
129
3 Stars
50
2 Stars
32
1 Star
41
88%of customers recommend this product.
(
723 out of
825)
Customer Reviews for WORX - 20V Cordless Grass Trimmer, Hedge Trimmer, and Leaf Blower Combo Kit (2 x 2.0 Ah Batteries & 1 x Charger) - Black
Customer Rating
3
on April 2, 2024
Posted by: Miron520
from Madison ms
Gender:Male
Annoying telescope height adjustment on all 4 of my edger trimmer machines have now failed. Adjuster does not lock.A major flaw without any adjuster or tightening to sustain a workable height. 4 machines purchased all defective.
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, April 4, 2024
Hello Valued customer,
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are covered by a three-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are covered by a three-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Handle adjust is frustratingly cumbersome
on April 4, 2024
Posted by: nothankyou
from VA
Gender:Female
I’ve been using worx tools for over 15 years. This is the first time I’ve been disappointed with an updated design. The handle requires 2 hands to adjust. The older model was a pull lever that could adjust with the one hand, keeping the work flow seamless. Unless you’re dealing with a very level property, this quickly
becomes extremely frustrating. I have a very hilly property and this is just killing me… PLEASE go back to the old handle adjust design!!!
becomes extremely frustrating. I have a very hilly property and this is just killing me… PLEASE go back to the old handle adjust design!!!
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, April 11, 2024
Hello Valued Customer,
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
2
Best design but cheap string that breaks regularly
on July 15, 2024
Posted by: Cpal
from Granger
Gender:Male
Love the overall design. I have 3 pro edger string trimmers and all are heavy and difficult to use. Im 6’1 and work out but those others wear me out.
Unfortunately, the string they use on the Works unit is pure crap. Ive had 3 Works trimmers for 10 years now and all have the same problem. Most of the time the string breaks within a few minutes and you have to pull it all apart and restring it. They tell u you can get string free for life, but you still pay for shipping, so it is cheaper to order it on line….
Too bad they cant smarten up and put heavier stronger line in these. If they did, it would be hands down the best trimmer available.
I like mine but cuss the company out every time the string breaks…which is about every 5 minutes or so.
Unfortunately, the string they use on the Works unit is pure crap. Ive had 3 Works trimmers for 10 years now and all have the same problem. Most of the time the string breaks within a few minutes and you have to pull it all apart and restring it. They tell u you can get string free for life, but you still pay for shipping, so it is cheaper to order it on line….
Too bad they cant smarten up and put heavier stronger line in these. If they did, it would be hands down the best trimmer available.
I like mine but cuss the company out every time the string breaks…which is about every 5 minutes or so.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, July 16, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
4
POWER SHARE TURBINE LEAF BLOWER - TUBE REDUCER
on August 18, 2024
Posted by: CMB1
from SPRING TX
Gender:Female
[This review was collected as part of a promotion.] Big fan of WORX products. I wish there was an accessory to reduce the tube size for smaller spaces / more power.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Not enough line
on October 10, 2024
Posted by: Alx7
from Pennsylvania
Gender:Male
Always running out of line wishing had more
And I have a small yard Probably selling and buying different brand Only had it for 2 months
And I have a small yard Probably selling and buying different brand Only had it for 2 months
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, October 11, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This trimmer comes with a promotion called spools for life! This would be a 6-pack of string all at ten feet each and all we ask is the shipping to be paid, the spools will be free! You can order one 6-pack every 48 hours to ensure you alwasy have line!
Here is the link to spools for life; https://www.worx.com/free-trimmer-spools-for-life-wa0010.html
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This trimmer comes with a promotion called spools for life! This would be a 6-pack of string all at ten feet each and all we ask is the shipping to be paid, the spools will be free! You can order one 6-pack every 48 hours to ensure you alwasy have line!
Here is the link to spools for life; https://www.worx.com/free-trimmer-spools-for-life-wa0010.html
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
2
on October 16, 2024
Posted by: Valles R 1201
Gender:Male
Quality has suffered, old trimmer lasted a very long time., new is a P.O S.
Response from worx.comBy Worx Customer Service, October 17, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can a better understanding of what is going on. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can a better understanding of what is going on. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
1
Auto Feed Not Working
on November 5, 2024
Posted by: TACURRY
from Florida
Gender:Male
I have to take the cap off to feed the line by hand ever 15-20 seconds. Spring looks good and so does the cap. Frustrating!
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, November 6, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so we can provide you with a solution. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so we can provide you with a solution. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
3
buy the bigger battery if available
on November 28, 2024
Posted by: bambii
from Suffolk County, NY
I'm not sure I noticed if there was a choice in batteries when I bought the leaf blower, but the battery I bought lasts about 10 minutes. Quite inconvenient. Overall the blower is about as expected for a small consumer unit. The size and weight are very manageable. It's easy to handle.
I would recommend this to a friend!
Response from worx.comBy WORX Customer Service, December 2, 2024
Hello Valued Customer!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue you are experiencing so we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue you are experiencing so we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com