Customer reviews from worx.com
WORX - Nitro 40V 15" Cordless Straight Shaft Grass Trimmer (2 x 4.0 Ah Batteries & 1 x Charger) - Black
Average customer rating
4.3
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
14
4 Stars
2
3 Stars
2
2 Stars
0
1 Star
2
88%of customers recommend this product.
(
15 out of
17)
Customer Reviews for WORX - Nitro 40V 15" Cordless Straight Shaft Grass Trimmer (2 x 4.0 Ah Batteries & 1 x Charger) - Black
Customer Rating
4
Great except
on August 13, 2023
Posted by: Bigdog98vc
from Derby Ks
Gender:Male
I have owned an operated numerous string trimmers. In my lifetime. This one works great. With one exception. This thing throws more weeds and stuff up your legs and feet. Then any trimmer I have ever used.
Written by a customer while visiting worx.com
Customer Rating
1
NOT for the shorter stature
on October 2, 2023
Posted by: ll44ll
from Indiana
Gender:Female
Someone asked the question if a shorter person could use this and they answered yes! Well that is not true so if you are short you cannot use this.
Response from worx.comBy Shelby Luckey, Customer Experience, October 3, 2023
Hello Valued Customer. Thank you for sharing your experience and review with us. It is unfortunate to learn that the WG185 did not meet your expectations. We appreciate your feedback as this will help us to improve our products.
-Shelby L.
-Shelby L.
Written by a customer while visiting worx.com
Customer Rating
1
Feeding line
on August 21, 2024
Posted by: Dewalt
from Ndbe
Gender:Male
Worst instruction I have ever used I can’t feed more line had to return 3 times cause there send used ones wanted to call for help but it told me to go to website and hung up on me but I need to speak with a real person cause the online instruction are useless
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, August 22, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This trimmer has a bump feed system! This means when you bump the cutting head to the floor, the line will advance. However, if this is not working how it should please email us at worx@positecgroup.com to advise us of what is going on and we will be happy to help!
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This trimmer has a bump feed system! This means when you bump the cutting head to the floor, the line will advance. However, if this is not working how it should please email us at worx@positecgroup.com to advise us of what is going on and we will be happy to help!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
3
Needs some improvements
on December 21, 2024
Posted by: Angeloso
from Aruba
Gender:Male
recently tried out this grass trimmer, and while it has its strengths, there are a few key areas that need improvement.
Pros:
The trimmer delivers impressive power, especially compared to my previous model, the W184.9. I also appreciate the versatility of being able to hook up other tools, though I haven’t tested that feature yet.
The trimmer delivers impressive power, especially compared to my previous model, the W184.9. I also appreciate the versatility of being able to hook up other tools, though I haven’t tested that feature yet.
Cons:
Throttle Control: The throttle trigger lacks precision. It jumps from off to high revolutions, offering no gradual speed increase. This makes it difficult to control and drains batteries quickly, even in ECO mode. For reference, I went through three sets of batteries just trimming an average front yard.
Guard Shield: The guard shield design is inadequate. It fails to block debris, including small stones and sand, which can become hazardous. Goggles or a face shield, along with long pants, are an absolute must when using this tool. A redesign of the guard would significantly enhance safety.
Cutting Head Design: The bulky cutting head limits your ability to achieve a close trim. Tilting the trimmer sideways is the only workaround, which is far less convenient than the adjustable head feature on the W184.9.
I hope the company considers redesigning the shield and offering an upgraded version for purchase. Despite its power, the trimmer’s inefficiencies make it less practical for everyday use.
Guard Shield: The guard shield design is inadequate. It fails to block debris, including small stones and sand, which can become hazardous. Goggles or a face shield, along with long pants, are an absolute must when using this tool. A redesign of the guard would significantly enhance safety.
Cutting Head Design: The bulky cutting head limits your ability to achieve a close trim. Tilting the trimmer sideways is the only workaround, which is far less convenient than the adjustable head feature on the W184.9.
I hope the company considers redesigning the shield and offering an upgraded version for purchase. Despite its power, the trimmer’s inefficiencies make it less practical for everyday use.
I would recommend this to a friend!
Response from worx.comBy Worx Customer Service, December 27, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com