Customer reviews from worx.com
WORX - 12 AMP 14" Electric Dethatcher - Black
Average customer rating
4.3
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
123
4 Stars
41
3 Stars
16
2 Stars
7
1 Star
9
89%of customers recommend this product.
(
168 out of
189)
Customer Reviews for WORX - 12 AMP 14" Electric Dethatcher - Black
Customer Rating
3
Some redesign needed
on April 9, 2021
Posted by: Pnwhikingfan
from Oregon
Gender:Female
[This review was collected as part of a promotion.] I love the concept and it seems to work well. The handle length needs to adjustable. I am short and it didn’t work as well for me because of that. The bag catch is of no use maybe because of my night and how I put more of an angle it prevented it from working well. I was amazed at how much dead grass was in my lawn.
I would recommend this to a friend!
Response from worx.comBy Lucy R, Customer Experience, April 9, 2021
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We will pass this information forward about the handles to our product team so we can better our tools.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
2
Poor design
on April 9, 2021
Posted by: Sumersearch
from Saint George, Utah
Gender:Male
Upon my first use one of the rear wheels broke off.
Response from worx.comBy Lucy R, Customer Experience, April 13, 2021
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to assist in replacing the wheels off the Dethatcher. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to help!
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Excellent product
on April 8, 2021
Posted by: Pod111
from Clovis, NM
Gender:Male
[This review was collected as part of a promotion.] Thatcher worked better than advertised!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 21, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Dethatcher! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Wow! A must Have for a great looking lawn!
on April 6, 2021
Posted by: KenTX
from Keller,TX
Gender:Male
[This review was collected as part of a promotion.] I know what the advantages of Dethatching a Bermuda lawn are, and I have been using a rake for years to do it. This year I purchased the Electric Dethatcher. Wow! what a difference. First, a lot less time. Second, this unit makes it much more efficient. Visually I can tell the difference, and I can't wait to see the benefits. Definitely a must have!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 21, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Dethatcher! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
A Godsend
on April 6, 2021
Posted by: ROZRVC
from Long Island, NY
Gender:Male
The Dethatcher arrived and went right to work. Easy to assemble. ALthough I have a small property the worst part of maintaining the Zoysia lawn is dethatching. THe unit was easy to handle and truly removed loads of thatch in the first past. SInce it was never done properly the first round was a little tough to push but it did a great job. I would only make two recommendations. The handle is screwed into the base and can only re remove by unscrewing. It would be easier to store if the handle could be removed more easily. Also the catch basket is easily filled on the first go round (like in six feet) and if remove the thatch accumulates under the unit. If the rear flap could be removed it would be easier to handle.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 6, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Dethatcher! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Worked ok
on April 4, 2021
Posted by: Less work
from Pitman NJ
Gender:Male
I was very happy with the way it worked, did good job.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 7, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Dethatcher! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
3
trouble with the height adjustment
on April 4, 2021
Posted by: dan sr
from framingham ma.
Gender:Male
left wheel will not stay locked in
No, I would not recommend this to a friend.
Response from worx.comBy Lucy R, Customer Experience, April 5, 2021
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. The dethatching depth is adjusted by turning the adjustment knob. You can choose from three different depth settings by pulling out and turning to adjust the knob. For assistance on the wheels please contact our Solution Center Team at 866-354-9679. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
4
It works
on April 3, 2021
Posted by: Don Imdy
from Indianapolis
Gender:Male
[This review was collected as part of a promotion.] I posted a review a few weeks ago frustrated that the unit stopped working. Well waited an hour and it started working again but yes did stop another time
The overheating and shutting down is a known issue. Other than that it works great
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson, Customer Experience , April 6, 2021
Hi! Thank you for your review and honest feedback. Please contact our customer service line at 1-866-354-9679 Monday- Friday 9 a.m.-6 p.m. EST for further assistance. We are happy to help!
Written by a customer while visiting worx.com