Customer reviews from worx.com
WORX - 12 AMP 14" Electric Dethatcher - Black
Average customer rating
4.4
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
123
4 Stars
41
3 Stars
16
2 Stars
7
1 Star
7
90%of customers recommend this product.
(
168 out of
187)
Customer Reviews for WORX - 12 AMP 14" Electric Dethatcher - Black
Customer Rating
5
Great piece equipment!
on March 24, 2021
Posted by: ahrounrt
from Roanoke, VA
Gender:Male
I recently bought this, and have already used it. I can not imagine using hand tools to manually dethatch my lawn. I look forward to getting my lawn in better shape with the help of the Worx Dethatcher.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 24, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Dethatcher! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
This little machine works hard
on March 29, 2021
Posted by: Mnthomas
from Minnesota
Gender:Male
[This review was collected as part of a promotion.] I love this little machine, it was so easy to use, and did an excellent job, the bagger needed to be changed frequently, I was definitely impressed
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 1, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Dethatcher! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
great
on April 19, 2021
Posted by: Artie 1
from Northeast,Pa
Gender:Male
[This review was collected as part of a promotion.] made my job a lot easier; would not be able to do this job without this machine
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 21, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Dethatcher! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
Depth adjustment changes and digs deep
on July 17, 2021
Posted by: Alberto28
from Edmonton AB
Gender:Male
I bought this to do a light dethatch it dose the the job accept for two things. 1. The depth adjustment changes on you and makes gouges in the grass. I don't know how it moves out of those lock positions. Very annoying I will be returning to store. 2. It does not collect the grass very well. Dead grass bunches up in from and leaves piles behind. I ended up not using bag and just using my lawnmower to vacuum up all loose grass then my blower to blow away the rest.
No, I would not recommend this to a friend.
Response from worx.comBy Portia M., Customer Experience, July 21, 2021
Alberto, thank you for sharing your experience and review with us. When adjusting the depth, please ensure that the height has been adjusted the same on both sides. When using the depth adjusting knob. Please be sure the knob is pulled out completely before turning the knob to select the desired height. Then make sure the knob has retracted back and properly seated. You will know it is in the locked position if you aren't able to turn the knob after the height has been selected. Please also refer to figure D1 on page 6 of your owners manual. Your feedback will be passed forward. If you have more questions, please don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 9 am until 3 pm EST. We'd be more than happy to assist you!
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
keeps my Lawn healthy
on August 27, 2021
Posted by: siggy
from NC
Gender:Male
[This review was collected as part of a promotion.] Easy to use, does the job1
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
12 Amp 14" Electric Dethatcher
on November 8, 2022
Posted by: DYao
from Saratoga
Gender:Male
[This review was collected as part of a promotion.] It is light and easy to use.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Poorly designed and built
on April 17, 2023
Posted by: Guy_In_Idaho
from Boise, Idaho
Gender:Male
[This review was collected as part of a promotion.] Love all of my other Worx tools, but this dethatcher was very disappointing.
The handle was missing pre-drilled pilot holes, I had to drill them myself. The angle and height of the handle is non-adjustable. The angle causes the front to dig in to the ground. The wheel-height adjustment does not stay put. I couldn't go more than a few feet before they come out of selected position. The unit only bagged about a 1/10th of what was dethatched.
Just overall, this item is sub-par to the other Worx tools I have. I had to return it.
The handle was missing pre-drilled pilot holes, I had to drill them myself. The angle and height of the handle is non-adjustable. The angle causes the front to dig in to the ground. The wheel-height adjustment does not stay put. I couldn't go more than a few feet before they come out of selected position. The unit only bagged about a 1/10th of what was dethatched.
Just overall, this item is sub-par to the other Worx tools I have. I had to return it.
Response from worx.comBy Destynee Edwards, Customer Experience , April 18, 2023
Hello, Respected Customer! It's sad that the Worx dethatcher fell short of your expectations. We greatly value your input because it helps us understand where we can improve. In the meanwhile, I recommend signing up for Worx newsletters to remain up to date on what's new.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
on April 29, 2023
Posted by: Hockeyfan
from Michigan
Gender:Male
I really like my dethacher it work’s excellent . I hope that they come out with a battery powered one.
I would recommend this to a friend!
Written by a customer while visiting worx.com