Customer reviews from worx.com
WORX - 12 AMP 14" Electric Dethatcher - Black
Average customer rating
4.3
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
123
4 Stars
41
3 Stars
16
2 Stars
7
1 Star
9
89%of customers recommend this product.
(
168 out of
189)
Customer Reviews for WORX - 12 AMP 14" Electric Dethatcher - Black
Customer Rating
1
Worthless
on April 1, 2026
Posted by: Al77777
from Waterbury, CT
Do not waste your money on this dethatcher. It overheats within 30 minutes of use and shuts down. The cool down takes hours. I’m sorry I bought it.
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, April 2, 2026
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
Customer Rating
1
Needs improvement
on April 29, 2025
Posted by: Winnipeg
from Winnipeg, canada
Gender:Male
Although only two bolts need to be removed to replace tynes, the nuts just turn not coming out. After removing the top, found it full of dry grass. Is this a FIRE hazard?
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, April 30, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing with the bolts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing with the bolts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
1
A good idea, poor execution
on April 5, 2024
Posted by: scott71
from Omaha,Ne
Gender:Male
[This review was collected as part of a promotion.] Love the idea of this product, but from the first use it over heats and you have to wait an hour to continue to do the work. The bag holds little and falls off all the time. Should of returned it. I own a worx lawnmover and snowblower and love them. Wish I could get it fixed or exchanged
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, April 11, 2024
Hello Valued Customer,
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue you are experiencing so we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 7 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue you are experiencing so we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 7 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
4
Works
on September 24, 2023
Posted by: Ant68
from Delaware
Gender:Male
This product works well does what it is supposed to do. Only negative for me is that that bag doesn't work well , thatch builds under the bag and pops it off.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
works detacher is trash
on September 23, 2023
Posted by: don 73
from calif
Gender:Male
got this last spring worked about 10n ft and would stop running. started agoain for another 10 ft and stops again. managed to do lawn 15 ft by 20ft tried today worked about 5 min and was dead it is now took apart and in the trash where it should be
Response from worx.comBy Shelby Luckey, Customer Experience, September 28, 2023
Hello Valued Customer. Thank you for sharing your experience and review with us. It is unfortunate to learn that the WG850 did not meet your expectations. We appreciate your feedback as this will help us improve with our products.
-Shelby L.
-Shelby L.
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use with Great results!
on September 16, 2023
Posted by: Ctcrdh360
from High Springs, Florida
Gender:Female
[This review was collected as part of a promotion.] Easiest way to dethatch your lawn! Plug it in and off you go! This work horse even worked great on way to thick St Augustine grass! My husband loves that I can handle this all by myself!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use
on August 20, 2023
Posted by: The airborne 19D scout
from Texas
Gender:Male
It did it’s job and did it well. I had no idea there was that much thatch in my lawn. My lawn is more vibrant and healthier than it’s ever been and this product helped it get that way.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great Customer Support
on August 18, 2023
Posted by: BD86
from Alberta
Gender:Male
After damaging my lawn mower by using a thatching blade,
I decided to try the Worx Lawn Thatcher. WG850
I decided to try the Worx Lawn Thatcher. WG850
It performs great.
Because I also thatch half way through the summer, the 3 level height setting is very helpful.
But the grass catching bag is too small to be helpful. I don't use it.
Because I also thatch half way through the summer, the 3 level height setting is very helpful.
But the grass catching bag is too small to be helpful. I don't use it.
However, A Shout Out:
Congratulations to your customer support rep. Initials NJ.
Its so nice to speak to a rep who is friendly, professional and helpful.
That seems to be so rare these days.
Congratulations to your customer support rep. Initials NJ.
Its so nice to speak to a rep who is friendly, professional and helpful.
That seems to be so rare these days.
I would recommend this to a friend!
Written by a customer while visiting worx.com