Customer reviews from worx.com
WORX - 12 AMP 14" Electric Dethatcher - Black
Average customer rating
4.3
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
123
4 Stars
41
3 Stars
16
2 Stars
7
1 Star
9
89%of customers recommend this product.
(
168 out of
189)
Customer Reviews for WORX - 12 AMP 14" Electric Dethatcher - Black
Customer Rating
4
Does a good Job
on October 17, 2019
Posted by: RECX
from Florida
Gender:Male
[This review was collected as part of a promotion.] The machine takes up the thatch nicely. The bag is way to small so it is useless. Once you thatch the lawn, I advise you do it in sections, You have to rake up the thatch into a pile and dispose of it. It's still better than racking the thatch out of a lawn. The machine is a time saver for sure.
I would recommend this to a friend!
Response from worx.comBy Portia M., Customer Experience , October 21, 2019
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Your feedback will be passed forward to the product development team. Overall we are happy that you have been pleased with the performance and that this has saved you time! We appreciate you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
4
Better then raking
on October 14, 2019
Posted by: Mr Abon
from Hawaii
Gender:Male
I wasn’t looking forward to raking my yard again, so I decided to give this a try. It was so simple to put together. Not disappointed at all - did a great job. Way better then raking and no sore muscles. Just walk behind it. You won’t be disappointed!
I would recommend this to a friend!
Response from worx.comBy Portia M., Customer Experience , October 16, 2019
We are glad to hear that you had a easy time putting it together! Thank you for taking the time to share your feedback and review with us! We appreciate you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Work saver
on October 13, 2019
Posted by: Cowboy3390
from Arizona
Gender:Male
Used to use a rake, it took hours. With the dethacter I do the same job in 30 minutes. One of my best tool purchases.
I would recommend this to a friend!
Response from worx.comBy Jasmine D, customer experience , October 14, 2019
Thank you for sharing your experience and review! That is perfect! We are thrilled to hear you are enjoying the WORX 12 Amp Electric Dethatcher! Thank you for choosing WORX you are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
3
Good to know
on October 13, 2019
Posted by: ROBERTLI
from MASSAPEQUA NY
Gender:Male
[This review was collected as part of a promotion.] Rear catch bag fills up very fast, must be empty constantly or like I did let thatch go everywhere, then had my lawn mover suck it up. Machine does do a good job.. one little section rear lawn filled 4 garbage bags
I would recommend this to a friend!
Response from worx.comBy Jasmine D, customer experience , October 15, 2019
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Thank you for choosing WORX you are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
2
Choose because of collection bag.
on September 29, 2019
Posted by: Ron RW
from Spokane, WA
Gender:Male
I choose this dethatcher over others on the market because of the collection bag, but its small and seemed to actually hinder the collection. There was a problem with assembling the unit. In the directions they say:
ASSEMBLY
INSTALLING LOWER HANDLE
1) Insert lower handle into the housing hole.
(See Fig. A1)
2) Align the two holes on the handle and the
housing. Use the supplied screw to fasten the
lower handle to the housing. (See Fig. A2)
Guess what? There were NO pre-drilled holes for the supplied screws to go into.
ASSEMBLY
INSTALLING LOWER HANDLE
1) Insert lower handle into the housing hole.
(See Fig. A1)
2) Align the two holes on the handle and the
housing. Use the supplied screw to fasten the
lower handle to the housing. (See Fig. A2)
Guess what? There were NO pre-drilled holes for the supplied screws to go into.
The dethatcher did perform the task of raking out dead grass, so I guess I have reluctantly recommend this machine, but only with informing about the bag problem.
I would recommend this to a friend!
Response from worx.comBy Destynee E, Customer Experience , July 29, 2021
It's unfortunate to learn that the 12 Amp Electric Dethatcher did not have the pre-drilled holes. We greatly appreciate your honest feedback, as it gives us a better understanding of where we need to improve. Should you have any additional questions or concerns, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
4
Does a great job removing thatch.
on September 23, 2019
Posted by: Yardwarrior 66
from Long Island, New York
Gender:Male
I hated the job of taking out thatch by hand. This pulls it up quickly- you just have to be conscious where the extension cord is. Only complaint is that it does not collect well- do I had to rake up the thatch. Still worth having/ but they need to improve the collection bag process.
I would recommend this to a friend!
Response from worx.comBy Portia M., Customer Experience , September 24, 2019
Thank you for sharing your honest feedback with us, as it helps us learn how and where we an improve. We are happy to hear that you have been pleased with it over all! We appreciate you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Well made
on September 23, 2019
Posted by: Rod H
Gender:Male
Purchased last month, was easy to assemble and has all of the features that I need to keep the thatch on my lawn to a minimum.
I would recommend this to a friend!
Response from worx.comBy Jasmine D, customer experience , September 24, 2019
Thank you for sharing your experience and review! That is fantastic! We are thrilled to hear you are enjoying the WORX 12 Amp Electric Dethatcher! Thank you for choosing WORX you are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
WAAAAY better than raking!
on September 20, 2019
Posted by: GrambointheGrove
from Spruce Grove, AB
Gender:Male
I bought this in the spring of 2019 (April I think). Wasn't looking forward to raking yard again. Decided to give this a try. Not disappointed at all - did a great job! I think a lot better than raking and no sore muscles at all. Just walk behind it, it kicks up the dead stuff, go after with Worx mower and pick up all the debris, dump in green bin, find a cool beverage and you're good to go! Wish this was available 20 years ago!
I would recommend this to a friend!
Written by a customer while visiting worx.com