Customer reviews from worx.com
WORX - 12 AMP 14" Electric Dethatcher - Black
Average customer rating
4.4
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
123
4 Stars
41
3 Stars
16
2 Stars
7
1 Star
7
90%of customers recommend this product.
(
168 out of
187)
Customer Reviews for WORX - 12 AMP 14" Electric Dethatcher - Black
Customer Rating
4
on December 12, 2020
Posted by: Walt 82
from Pittsburgh Pa
Gender:Male
[This review was collected as part of a promotion.] I bought this about a month ago have not use it yet I have two of your s String trimmer And A blower they are Awesome I will have to get new chargers soon Thank you for a Awesome product
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
This is a lightweight
on February 20, 2021
Posted by: SafariDoug
from Steilacoom, WA
Gender:Male
It was a very real workout using the detacher. Lots of real pushing and not a walk behind. Could have been heavier and power driven wheels.
No, I would not recommend this to a friend.
Response from worx.comBy Lucy R, Customer Experience, February 22, 2021
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
2
Stopped working
on March 12, 2021
Posted by: Donhindy
from Bluffton sc
Gender:Male
First time using it with 2 50’. 12g extension. Worked fir an hour or so and died
No, I would not recommend this to a friend.
Response from worx.comBy Brianna H, Customer Experience, March 15, 2021
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 9 am until 3 pm EST. We'd be more than happy to assist you. Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
4
A back saver
on March 27, 2021
Posted by: JRadtke63
from Sheboygan Wisconsin
Gender:Male
I purchased this product to make thatching easier then using the rake I had used for years, I used the Dethatcher and was amazed at how easy it is and how it can get right down to the soil to get my lawn breathing easier. I would suggest a bigger bagger as it fills fast, I just let it lay and rake it up to haul away.
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson , Customer Experience , March 29, 2021
Hello! Your feedback and review help us improve our products. For any customer service needs, please contact out Solution Center Team at 866-354-9679 Monday through Friday, from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
4
It works
on April 3, 2021
Posted by: Don Imdy
from Indianapolis
Gender:Male
[This review was collected as part of a promotion.] I posted a review a few weeks ago frustrated that the unit stopped working. Well waited an hour and it started working again but yes did stop another time
The overheating and shutting down is a known issue. Other than that it works great
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson, Customer Experience , April 6, 2021
Hi! Thank you for your review and honest feedback. Please contact our customer service line at 1-866-354-9679 Monday- Friday 9 a.m.-6 p.m. EST for further assistance. We are happy to help!
Written by a customer while visiting worx.com
Customer Rating
3
trouble with the height adjustment
on April 4, 2021
Posted by: dan sr
from framingham ma.
Gender:Male
left wheel will not stay locked in
No, I would not recommend this to a friend.
Response from worx.comBy Lucy R, Customer Experience, April 5, 2021
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. The dethatching depth is adjusted by turning the adjustment knob. You can choose from three different depth settings by pulling out and turning to adjust the knob. For assistance on the wheels please contact our Solution Center Team at 866-354-9679. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Worked ok
on April 4, 2021
Posted by: Less work
from Pitman NJ
Gender:Male
I was very happy with the way it worked, did good job.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 7, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Dethatcher! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Wow! A must Have for a great looking lawn!
on April 6, 2021
Posted by: KenTX
from Keller,TX
Gender:Male
[This review was collected as part of a promotion.] I know what the advantages of Dethatching a Bermuda lawn are, and I have been using a rake for years to do it. This year I purchased the Electric Dethatcher. Wow! what a difference. First, a lot less time. Second, this unit makes it much more efficient. Visually I can tell the difference, and I can't wait to see the benefits. Definitely a must have!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 21, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Dethatcher! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com