Customer reviews from worx.com
WORX - 12 AMP 14" Electric Dethatcher - Black
Average customer rating
4.4
(195 Reviews)
Rating breakdown 195 reviews
5 Stars
123
4 Stars
41
3 Stars
16
2 Stars
7
1 Star
8
89%of customers recommend this product.
(
168 out of
188)
Customer Reviews for WORX - 12 AMP 14" Electric Dethatcher - Black
Customer Rating
5
A Godsend
on April 6, 2021
Posted by: ROZRVC
from Long Island, NY
Gender:Male
The Dethatcher arrived and went right to work. Easy to assemble. ALthough I have a small property the worst part of maintaining the Zoysia lawn is dethatching. THe unit was easy to handle and truly removed loads of thatch in the first past. SInce it was never done properly the first round was a little tough to push but it did a great job. I would only make two recommendations. The handle is screwed into the base and can only re remove by unscrewing. It would be easier to store if the handle could be removed more easily. Also the catch basket is easily filled on the first go round (like in six feet) and if remove the thatch accumulates under the unit. If the rear flap could be removed it would be easier to handle.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 6, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Dethatcher! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Workhorse
on April 15, 2021
Posted by: Jim 91
from Celoron ny
Gender:Male
[This review was collected as part of a promotion.] Excellent purchase, really does the job.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, May 6, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Dethatcher! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Very well designed
on April 30, 2021
Posted by: Icyblueeyes
from Trenton Mi
Gender:Male
Very simple to operate and like all my other WORX equipment very solid and dependable for my around the house needs.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Nice machince, bag is worthless
on April 30, 2021
Posted by: Poppola
from Utah
Gender:Male
I used this piece of equipment for the first time today. I have a small yard and the dethatcher worked well. I made it about 3 steps before the bagging unit was clogged, not full but clogged at the base of the machine. After removing the bag the unit began to work well. With or without the bag the unit tends to clog and and causes the machine to choke. I had to use my foot to gently lift the bag door to release the thatch. After doing that the machine did a nice job. I'll have to figure out a permanent solution the keep the bag door slightly open.
No, I would not recommend this to a friend.
Response from worx.comBy Lucy R, Customer Experience, May 4, 2021
Thank you for sharing your experience and review! We greatly appreciate your honest feedback, as it gives us a better understanding of where we need to improve.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Worx ;) Better than expected
on May 18, 2021
Posted by: Puffin
from Oregon
Gender:Male
Have used this once on a medium size backyard. Did a wonderful job.
My thanks to Worx.
My thanks to Worx.
No, I would not recommend this to a friend.
Written by a customer while visiting worx.com
Customer Rating
4
First time user
on May 30, 2021
Posted by: Jeanb39
from Bend, OR
Gender:Female
I’ve never owned a dethatcher before so I didn’t know much about assembly or use.
I found out that you need to address the thatchers’s design. The first 2 screws don’t even go in all the way and you could open those screw holes up wider. Next, the numbers on the wheel height adjustments don’t make sense to me. What the heck is +3 or -3? Finally, the grass catcher doesn’t catch very much grass/thatch. I must have had a lot to dethatch because it was hard to push and I had to stop frequently. I won’t return the dethatcher but I’m not sure I like it.
I found out that you need to address the thatchers’s design. The first 2 screws don’t even go in all the way and you could open those screw holes up wider. Next, the numbers on the wheel height adjustments don’t make sense to me. What the heck is +3 or -3? Finally, the grass catcher doesn’t catch very much grass/thatch. I must have had a lot to dethatch because it was hard to push and I had to stop frequently. I won’t return the dethatcher but I’m not sure I like it.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson , Customer Experience , June 1, 2021
Hello, thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We recommend reading over the owner's manual carefully. Please be advised dethatching is the process of removing the layer of tightly bound plant material just beneath the surface. This allows for better soil drainage and for nutrients to reach newly exposed root systems. To prepare your lawn you will first need to remove all debris from the year, including any sprinkler heads and other obstacles. Then you will need to mow your lawn to half of the normal height of your typical cutting. The lower cut will allow the dethatcher to work more effectively. Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
A worthy piece for a beautiful lawn
on August 30, 2021
Posted by: BigFred66
from Philadelphia, Pa.
Gender:Male
If you're looking to improve your lawn without having to rent a bulky de-thatcher then this is what you want.
Read online instructions first. I didn't and messed up a portion of the lawn. Fortunately it's a small section, in the back. near my shed. So no one can see it.
my next attempt. yielded much better results. I plan on using mine in waves over the next several years.
Read online instructions first. I didn't and messed up a portion of the lawn. Fortunately it's a small section, in the back. near my shed. So no one can see it.
my next attempt. yielded much better results. I plan on using mine in waves over the next several years.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Effective and efficient
on September 28, 2021
Posted by: SmitWit
from Hutchinson, KS
Gender:Male
The WORX dethatcher makes fall lawn chores like deep hand raking and seed-bed preparation much easier. The unit is light but powerful and helped make our overseeding project a beautiful success. Now I don’t have to rent a power rake which means no heavy lifting of a big and clumsy piece of equipment.
I would recommend this to a friend!
Written by a customer while visiting worx.com