Customer reviews from worx.com
WORX - 12 AMP 14" Electric Dethatcher - Black
Average customer rating
4.3
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
123
4 Stars
41
3 Stars
16
2 Stars
7
1 Star
9
89%of customers recommend this product.
(
168 out of
189)
Customer Reviews for WORX - 12 AMP 14" Electric Dethatcher - Black
Customer Rating
5
Thatch yourself instead of paying a lawn service
on October 20, 2020
Posted by: MMcQ
from Upstate SC
Gender:Male
We got the described results on our half acre. The job was broken down into segments so it would be manageable. The collection bag was another matter. It was not really sufficient for the amount of thatch the tool produced.
I would recommend this to a friend!
Response from worx.comBy Kim D., Customer Experience , October 22, 2020
Thank you for sharing your review! We appreciate your honest feedback as it gives us a better understanding of where we need to improve. We are thrilled to know that your WORX 12 Amp 14" Electric Dethatcher meets your needs. Thank you for being a valued WORX customer. You are appreciated!
Written by a customer while visiting worx.com
Customer Rating
3
Like a Big dog!
on October 20, 2020
Posted by: dan3546
from Rockwall,Tx
Gender:Male
[This review was collected as part of a promotion.] Recently purchased this dethatcher , quick delivery and the dethatcher is like having a digging up your yard if you turn it on and don't start walking, It will eat up your yard. Only complaint I have is the ends of the handles slip into the base unit without providing any way to attach the handles to the unit. Therefore, until I get a drill/bit to drill some holes into the handles at the base and put in cotter pins, the handles continue to slip put without them being attached.. Sloppy quality control is to blame for this oversight.
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson , Customer Experience , October 21, 2020
Hi there!
Thank you for taking the time to share your review. We apologize for any trouble you have experienced. Our tools carry a standard 2-year warranty plus one additional year if they are registered. WORX battery and charger carry a 1- year warranty. Follow the below link for you if you are interested in some DIY projects you may want to take on in your home. Please contact our customer service line at 1-866-354-9679 Monday- Friday 9 a.m.-6 p.m. EST for assistance. We are more than happy to help with your concern and any further inquiries.
Thank you for choosing WORX!
https://www.worx.com/power-tools/drills-drivers-nail-guns.html?___store=worx
Thank you for taking the time to share your review. We apologize for any trouble you have experienced. Our tools carry a standard 2-year warranty plus one additional year if they are registered. WORX battery and charger carry a 1- year warranty. Follow the below link for you if you are interested in some DIY projects you may want to take on in your home. Please contact our customer service line at 1-866-354-9679 Monday- Friday 9 a.m.-6 p.m. EST for assistance. We are more than happy to help with your concern and any further inquiries.
Thank you for choosing WORX!
https://www.worx.com/power-tools/drills-drivers-nail-guns.html?___store=worx
Written by a customer while visiting worx.com
Customer Rating
5
Works as it should
on October 19, 2020
Posted by: bmb37
from Bismarck, ND
Gender:Male
[This review was collected as part of a promotion.] This dethatcher was very easy to use and did a great job of clearing out the dead grass in the spring. Operation was easy and it's easy to maneuver throughout the yard.
I would recommend this to a friend!
Response from worx.comBy Kim D., Customer Experience, October 22, 2020
Thank you for sharing your review. We are glad to hear that your WORX 12 Amp 14" Electric Dethatcher (WG850) is easy-to-use and that it is working well for you. Thank you for choosing WORX. We sincerely appreciate you!
Written by a customer while visiting worx.com
Customer Rating
5
Excellent Dethatcher.
on October 19, 2020
Posted by: Hitach
from NJ
Gender:Male
I used it last week and was amazed how much dead grass I had. Only negative is that the catcher bag is too small and keeps falling out. Works very well without the bag.
I would recommend this to a friend!
Response from worx.comBy Kim D., Customer Experience , October 22, 2020
Thank you for sharing your review and honest feedback. We appreciate you!
Written by a customer while visiting worx.com
Customer Rating
4
Good performance for price
on October 18, 2020
Posted by: BobW69
from Indianapolis in
Gender:Male
[This review was collected as part of a promotion.] Bought this to dethatch a fairly large yard. Does a good job and fairly easy to push and navigate. Got large quantities of thatch. Had to pick up with a large riding mower. Got 3 large bags full. Thatch catcher is too small. Fills up quickly. Pretty useless. I took it off. Only problem I had was dethatcher shuts down after extended use. I believe that it’s over heating. Found two small vent filters that get plugged with dust and dirt. I recommend that front vents be cleaned every few minutes.
Overall I recommend this unit. Does a very good job for the price.
Overall I recommend this unit. Does a very good job for the price.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to Use
on October 15, 2020
Posted by: Sugar Bear
from Louisville, KY
Gender:Male
[This review was collected as part of a promotion.] Easy to use! Great for my medium size yard.
I would recommend this to a friend!
Response from worx.comBy Kim D., Customer Experience , October 22, 2020
Greetings from WORX! Thank you for sharing your review. We appreciate you and are happy to know that you are enjoying your 12 Amp 14" Electric Dethatcher (WG850). Thanks for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Performed much better than I expected !
on October 14, 2020
Posted by: 33Ray
from South Jersey
Gender:Male
I have been very happy with other Worx tools and decided to try the dethatcher. I received it in three days, with free shipping. The only assembly was attaching the handle. It did an awesome job removing the thatch from my lawn. It has a collection bag, but I found it was better without it. Great buy!
I would recommend this to a friend!
Response from worx.comBy Kim D., Customer Experience, October 22, 2020
Hi there! We are happy to know that we exceeded your expectations with the WORX 12 Amp 14" Electric Dethatcher (WG850). Thanks for sharing your review with us!
Written by a customer while visiting worx.com
Customer Rating
5
Power rake performance
on October 14, 2020
Posted by: Anonymous
from East Alton, Il
Gender:Male
[This review was collected as part of a promotion.] I have used it several times since my recent purchase and really like its performance. I only wish it was battery operated due to the long power cord which you have to move several times. I look forward to a better yard next season
I would recommend this to a friend!
Response from worx.comBy Kim D., Customer Experience , October 22, 2020
Thanks for sharing your review and feedback. We are thrilled to know that you like the performance of your WORX 12 AMP 14" Electric Dethatcher (WG850). Thank you for choosing WORX!
Written by a customer while visiting worx.com