Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(974 Reviews)
Rating breakdown 974 reviews
5 Stars
754
4 Stars
118
3 Stars
43
2 Stars
30
1 Star
29
91%of customers recommend this product.
(
850 out of
930)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Great awesome
on March 7, 2021
Posted by: Naicita
from Baytown Texas
Gender:Female
Y am so happy I brought two of them
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 8, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
3
A couple of improvements but can't get the job don
on April 9, 2021
Posted by: cmp9969
from Prince WIlliam, VA
Gender:Male
[This review was collected as part of a promotion.] I was excited to get the new trimmer with the command feed. I didn't need a battery since I have three. The good is that the command feed works and the flower guard stays put when you retract it. Also, the spool holder is a nice feature. The ugly is the little white stripe to guide edging isn't there. I didn't realize how much I used that until it being absent. Also ugly is the way to convert from trimmer to edger and make other adjustments. On my older worx trimmer, these were simple lift, pull, and twist or push a button and adjust. You now have to turn a dial before completing the conversion process and ensure you put it back. There doesn't seem to be any reason for this extra step and it is annoying. The bad: this couldn't even finish edging a driveway and sidewalk. When I put another charged battery to finish that and to continue with trimming, it wasn't up to the task to complete the trimming. This is disappointing since it was replacing my 32V Worx trimmer which can do the entire job on one battery. I am planning on returning it because it can't do the job on a simple single family home on a 1/4 acre.
No, I would not recommend this to a friend.
Response from worx.comBy Lucy R, Customer Experience, April 9, 2021
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
3
Not what I remember.
on April 17, 2021
Posted by: RCS1
from Oklahoma
Gender:Male
[This review was collected as part of a promotion.] Second one I bought. Truthfully the first one was shorter but the battery charge lasted much longer! Not happy only getting maybe 1/4 of the work done with new model compared to old model.
No, I would not recommend this to a friend.
Response from worx.comBy Lucy R, Customer Experience, April 20, 2021
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. The WG170 is one of our newest model Grass Trimmers, we are always working on improving our tools. WORX offers 4.0Ah batteries, as well as, 6.0Ah batteries that provide longer runtime than our standard 2.0Ah batteries.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
4
Great tool
on April 18, 2021
Posted by: 72 Maverick
from Pennsylvania
Gender:Male
[This review was collected as part of a promotion.] I bought this handy tool over 5 years ago. Any still going. One of my BIGGEST draw backs is that it doesn't extend long enough for me, being 6'5 and being hunched over for awhile and after3 back operations just doesn't work for me. I wished that they had a longer extension shaft ! That would be great, I got it mostly because of being so light weight!
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson, Customer Experience , April 20, 2021
Hello! Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
2
Battery
on April 26, 2021
Posted by: Stickwah
from Buffalo NY
Gender:Male
[This review was collected as part of a promotion.] I bought your first trimmer last summer and always have issues putting and taking off the battery its very hard to do. This spring having the same problem to the point once it is on can't get it off. Why is it so hard to take of and on? I also have your blower and don't have that problem slides on and off very easy.
Response from worx.comBy Brianna H, Customer Experience, April 27, 2021
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 9 am until 3 pm EST. We'd be more than happy to assist you. Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Easy and comfortable
on May 1, 2021
Posted by: Austin71
from Massillon, OH
Gender:Male
I bought this trimmer about 3 weeks ago and I am surprised at how easy it is to operate just like the commercials say.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Excellent tool!
on May 10, 2021
Posted by: Bic 6321
from Portland, OR
Gender:Male
[This review was collected as part of a promotion.] The tool can work for 3 purposes with easy conversion.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great value for the price
on May 11, 2021
Posted by: Ole Lefty
from Mount Holly, NC
Gender:Male
This product has lived up to my expectations.
I would recommend this to a friend!
Written by a customer while visiting worx.com