Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(977 Reviews)
Rating breakdown 977 reviews
5 Stars
756
4 Stars
119
3 Stars
43
2 Stars
30
1 Star
29
91%of customers recommend this product.
(
852 out of
932)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
On My Second One
on August 27, 2023
Posted by: Ocnlvrva
from Virginia
Gender:Female
[This review was collected as part of a promotion.] As my title says, yes I am on my second one. Only need one part for my first (which happens to be out of stock currently) and when I can order it, I will be handing it down to my grandson. Love it, easy to use.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Just Worx
on August 26, 2023
Posted by: bmitchel19
from Brighton Michigan
Gender:Male
[This review was collected as part of a promotion.] I have several Worx tools and they are all high quality,, well thought out tools that do the job. Most have an unexpected feature that you didn't know you would love. This trimmer replaced another brand battery trimmer. It works better and is easier for me or my wife to use. We love the wheel feature.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great features
on August 25, 2023
Posted by: Herbie 2
from Saint Francis, WI
Gender:Female
[This review was collected as part of a promotion.] The new string trimmer is worth the investment. The three features are so easy to use. The weight of the trimmer makes for ease in using.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
My wife loves it!!
on August 24, 2023
Posted by: 1234569
from Franklin IN
Gender:Male
My wife is very small. 5 ft. 100 pounds. Trimmer is light weieght and collapsable down to her size. It does great on normal trimming an edging that you keep up with. Works it pretty hard in really big heavy stuff. We mow professionally a few days a week and suprisingly they hold up a coupe years. We carry five or six batteries an it will get her thru the day. She loves it so i do too.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Too hard to convert
on August 20, 2023
Posted by: Corenthia
from South carolina
Gender:Female
I found this edger to be the difficult to convert to its other positions. As a small woman I found it almost impossible to turn the head for the edger. Sometimes I just give up and put the edger away. The feed button is too far from the
No, I would not recommend this to a friend.
Response from worx.comBy Shelby Luckey, Customer Experience, August 22, 2023
Hello Valued Customer. Thank you for taking the time to share your experience and review with us. It is unfortunate to learn that the WG170 did not meet your expectations. We appreciate your feedback as this will help us to improve with our products. -Shelby L.
Written by a customer while visiting worx.com
Customer Rating
5
Works a okay!
on August 20, 2023
Posted by: Snuffy73
from Bartlesville Oklahoma
Gender:Male
[This review was collected as part of a promotion.] Does everything you said. Being 69 years old, it does everything I need and does not wear me out using it. I can do trimming and edging and still can do more, if I need to. What a great rool!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great trimmer
on August 16, 2023
Posted by: Gj24
from Pa.
Gender:Female
This is the second WORX trimmer I’ve purchased. I bought one for myself and I liked it so much I bought one for my son on his birthday. The trimmer works great, easy to use, light weight and changing the spools are a snap. However using it as an edger has not been as successful. The wheels fell off the first time I used it, same for my son. We both put them aside and said we’d have to do a bit more homework on this aspect of the machine. Overall we both love it and I purchased it for the trimmer part, but would like to use the edger as well. So 5 stars for trimmer and at this point a fail for the edger.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Breaks on me every year. Batteries aren't intercha
on August 14, 2023
Posted by: Todd12344543
from Crawfordsville, Indiana countryside
Gender:Male
The handles break on me every year and I have to zip tie it
No, I would not recommend this to a friend.
Response from worx.comBy Cas Stanley, Customer Experience, August 15, 2023
Hello Valued Customer! Thank you for taking the time to share your experience and review. It is unfortunate to learn that your trimmer is not working properly. Please know that WORX tools are covered by a three-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check your email as I have reached out to you to provide further assistance regarding this matter. Thank you for choosing WORX tools!
Written by a customer while visiting worx.com