Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(980 Reviews)
Rating breakdown 980 reviews
5 Stars
757
4 Stars
119
3 Stars
44
2 Stars
31
1 Star
29
91%of customers recommend this product.
(
853 out of
935)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
extended length, wheel set,
on August 23, 2020
Posted by: warenout
from citrus heights, ca
Gender:Male
Purchased this several weeks ago and so happy I did. Great for edging, especially with the wheels. And works great for a lawn trimmer and easy to use as a mini lawn mower around shrubs and planter boxes.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 12, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Exactly what I wanted!
on August 23, 2020
Posted by: Anonymous
from Ohio
Gender:Female
I bought this a couple of weeks ago and it's everything I needed. Light weight, adjustable handle so my husband and I can use it, and 3 tools in one is great. No worries about gas spilling and it will fit in the trunk of a car! Love it!!!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 12, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Fantastic features
on August 22, 2020
Posted by: Wcdal
from Niantic, CT
Gender:Male
I was amazed how easy it was to operate
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 12, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Work horse!
on August 22, 2020
Posted by: Juju2020
from Binghamton, NY
Gender:Female
[This review was collected as part of a promotion.] I bought this trimmer about two weeks ago. It is as light and powerful as advertised!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 11, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
2
Sparks Family
on August 22, 2020
Posted by: SparkyII
from Puyallup WA
Gender:Male
I does not work as a edger for my lawn because the ground is too uneven. I'd like to return the edger and get a refund. Please send me instructions on how to return it.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson , Customer Experience , September 1, 2020
Hi there!
Please call our Solution Center Team at 866-354-9679 M-F 9 a.m.- 6 p.m. EST so we may further assist you with this matter!
Thank you for choosing WORX!
Please call our Solution Center Team at 866-354-9679 M-F 9 a.m.- 6 p.m. EST so we may further assist you with this matter!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Great product!
on August 22, 2020
Posted by: John 637
Gender:Male
[This review was collected as part of a promotion.] Great product, light weight, easy to use and best of all battery powered.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 11, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
3
It works
on August 21, 2020
Posted by: Lynn1224
from Cleveland, OH
Gender:Female
Constantly squeezing on/off switch is hard on my carpal tunnel. Too many adjustment options. Can't figure out what combo makes it work well and is comfortable. Locking collar won't tighten enough so telescopic shaft moves easily. Get the 4.0 battery if you want to use this for any decent length of time.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson , Customer Service , September 1, 2020
Hello!
We appreciate you taking the time to share your experience and review! We will make sure to pass your feedback up. This information helps us improve our products. Our tools are covered by a 3-year warranty if you are still having issues with your tool. Please, call our Solution Center Team at 866-354-9679 M-F 9 a.m.- 6 p.m. EST so we may further assist you with this matter.
Thank you for choosing WORX!
We appreciate you taking the time to share your experience and review! We will make sure to pass your feedback up. This information helps us improve our products. Our tools are covered by a 3-year warranty if you are still having issues with your tool. Please, call our Solution Center Team at 866-354-9679 M-F 9 a.m.- 6 p.m. EST so we may further assist you with this matter.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
4
Happy with the product, less so w the directions
on August 21, 2020
Posted by: jlync09
from Cherry Hill, NJ
Gender:Male
I bought this string trimmer due to the recommendation of a neighbor and am pleased with the battery life and the spool advancement. I couldn't get it set up until I asked my neighbor.
I would recommend this to a friend!
Written by a customer while visiting worx.com