Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(974 Reviews)
Rating breakdown 974 reviews
5 Stars
754
4 Stars
118
3 Stars
43
2 Stars
30
1 Star
29
91%of customers recommend this product.
(
850 out of
930)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
2
on September 2, 2020
Posted by: Barbie543
from Lake Placid,Fl.
Gender:Female
I bought this a month ago and finally had the opportunity to use it and have had nothing but trouble since. First the wheels kept coming off and still do and now the guard keeps coming off. I am a woman and needless to say this is very challenging.Now I can't use it at
all. Any suggestions?
all. Any suggestions?
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson , Customer Experience , September 4, 2020
Hello!
We apologize for any inconvenience you are having with your tool. We appreciate your taking the time to share your feedback. Our tools are covered by a 3-year warranty. Please check your email for further assistance on this matter. Thank you for choosing WORX!
We apologize for any inconvenience you are having with your tool. We appreciate your taking the time to share your feedback. Our tools are covered by a 3-year warranty. Please check your email for further assistance on this matter. Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Perfect !
on September 3, 2020
Posted by: Frodo316
from San Jose, California
Gender:Male
[This review was collected as part of a promotion.] This is my second Worx string trimmer, and Worx has done themselves proud with this improved product! It's sturdy, has a larger battery, is adjustable for folks of differing heights, and the automatic string feed feature is brilliant!!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 5, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Great experience
on September 3, 2020
Posted by: Good one
from Albany
Gender:Female
[This review was collected as part of a promotion.] This is my second weed eater. The new battery feature is real nice to know where you are.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 5, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
on September 3, 2020
Posted by: Doclevy2
from Harpers Ferry, WV
Gender:Male
I had an older trimmer/edger that I loved but when I moved the battery and charger got lost. Bought the newer model (didn’t cost much more than replacing the battery and charger) Not disappointed. Even better than the old one.
I would recommend this to a friend!
Response from worx.comBy Brianna H, customer Experience, January 5, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Works Fine and Does the Job
on September 3, 2020
Posted by: AlStab
from Youngstown, OH
Gender:Male
[This review was collected as part of a promotion.] My WORX trimmer/edger finally quit after 7+ years. It wasn't the battery because the battery worked in the blower. I decided to get this trimmer knowing I had a great experience with the trimmer and other WORX products I purchased. The only thing I dislike is you have to remove the wheels when you want to go from a trimmer to the straight edge trimmer. It only takes a few seconds, but the other trimmer was designed so you didn't have to mess around with the wheels.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 4, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use
on September 3, 2020
Posted by: Sdupuis
from Old Town, Maine
Gender:Female
This tool helped me get rid of some weeds no pulling strings or using gas, it is easy easy to use and convenient for me.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 4, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
I really like the push button string release.
on September 5, 2020
Posted by: Gopher65
from Kansas City, Mo
Gender:Male
[This review was collected as part of a promotion.] This is the third WORX trimmer I have purchased and it is much better than the previous versions. I would recommend this trimmer/edger to anyone wanting a quality product.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 4, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Exceeds expectations
on September 5, 2020
Posted by: Garv21
from NJ
Gender:Male
[This review was collected as part of a promotion.] This year I have started to replace all my gas lawn equipment for electric / battery powered. I have a relatively small 1/4 acre lot to maintain and also wanted to hand off lawn maintenance to my high school ages son. The Worx trimmer is a great addition to my set of tools and performs fine as a trimmer. What I find more impressive is it’s ability to edge. Before the Worx I used a dedicated edger with steel blade... I find this Worx trimmer performs as well if not better in defining a very clean edge. The trimmer string is strong and last a long time even when edging so very pleased with its performance. I would definitely recommend.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 4, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com