Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(980 Reviews)
Rating breakdown 980 reviews
5 Stars
757
4 Stars
119
3 Stars
44
2 Stars
31
1 Star
29
91%of customers recommend this product.
(
853 out of
935)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
4
Trimmer to edger
on April 14, 2025
Posted by: Janetlea
from Orrville, Ohio
Gender:Female
This is my second 12” trimmer/edger, I find it a little difficult to switch from trimmer to edger, takes a little bit of muscle, and I do have arthritis in my hands, I was wondering if possibly a little oil would help ?
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Problems
on June 29, 2024
Posted by: Mbirk
from Sterling Heights MI
This is our 2nd trimmer that we have had to trash because the trimmer blade broke. Brand new this year and it lasted 2 months. I noticed there is no replacement part so we'll have to trash this one too.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, July 1, 2024
Hello Valued Customer!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We do not have the blade on its own, but we do have full guard replacements that will include this blade! So that we can provide you with a solution please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We do not have the blade on its own, but we do have full guard replacements that will include this blade! So that we can provide you with a solution please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
1
Keeps breaking. Pretty useless.
on June 2, 2024
Posted by: KThompson
Trimmer blade fell off after one year of very light use. They don't offer a blade replacement like other brands, so I had to order a whole new guard. Blade has fallen off again less than a year later. Now I can't even find the replacement guard. Will definitely go with a different brand next time. Ryobi products much more reliable and offer replacement parts.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, June 3, 2024
Hello Valued Customer,
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Love The Worx
on May 29, 2024
Posted by: Mar Mar
from Colden, NY
Gender:Female
I have have many of your products, an older 3 in 1 grass trimmer that just broke that I had for many years, Cordless Snow Blower and your Aerocart (lightweight wheel barrel. I just brought the 20V Power Share GT Revolution String Trimmer. I was wondering if I could use the 32 Volt batteries that I have and still work from my older grass trimmer or my 20 Volt batteries from my snow Blower as extra batteries for my new GT Revolution Power Share?
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Best ever
on April 28, 2024
Posted by: JAM101
from Alabama
Gender:Male
Best weed eater / Trimmer I've ever had.Its quite, needs no gas starts everytime.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
LOVE MY NEW TRIMMER
on December 4, 2023
Posted by: Mike 2266
from Lindon, UT
Gender:Male
[This review was collected as part of a promotion.] I am 82 years old so I wanted a good quality but lightweight trimmer. This trimmer was amazing. It cuts clean edges fast and easy. Leaves a very nice edge on the lawn. for grass and weed trimming it is easy to use and works fast. It is easy to load the trimmer line and easy to refill when needed. This is my 1st. year with this trimmer, but I will never go back to a gas trimmer. Batteries are easy to charge. Love it. Thanks,
Written by a customer while visiting worx.com
Customer Rating
5
Had mine for 7 years
on September 6, 2023
Posted by: Youo
from Delaware
Gender:Female
The only problem I have is the blade that snap excess line came off. Is there a replacement part?
Written by a customer while visiting worx.com
Customer Rating
5
Light and does the job
on September 5, 2023
Posted by: Akjaa620
from Throop Pa
Gender:Male
[This review was collected as part of a promotion.] Use on a 1/2 acre yard. Easy to handle not a back breaker to carry. Uses same battery as drill and blower which is convenient. Cuts through heavy grass along my fence. Does a great job edging driveway whelp help get a straight line. Good product.
Written by a customer while visiting worx.com