Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(980 Reviews)
Rating breakdown 980 reviews
5 Stars
757
4 Stars
119
3 Stars
44
2 Stars
31
1 Star
29
91%of customers recommend this product.
(
853 out of
935)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
1
Too much manual effort. Avoid this item
on September 2, 2020
Posted by: dbaeechtel
from Ohio
Gender:Male
Manually feed string only, not automatic or bump feed. You must stop every minute or so to manually feed more string. Takes longer to charge battery than to drain it. When battery is drained, it must charge for several hours. String melts to itself and breaks off on roll. You must take the spool out to rethread string on spool. String supplied with spool breaks too often and requires frequent manual feeding. :(( Spend your money in something else that Works better. Avoid this item.
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, September 4, 2020
Greetings from Worx! We appreciate your honest feedbcak and review! Since WORX is a green company, our grass trimming line is biodegradable and it will melt when exposed to heat and the elements. We recommend trying fresh spools and storing them away from heat and moisture to avoid sticking and melting. The GT Revolution has an orange rectangular, command feed button on the front of the handle. Anytime that button is pushed, the line will feed out a short amount. While the standard charger takes 3-5 hours, Worx also offers a 60 minute quick charger. Here is the link if you would like to take a look: https://www.worx.com/20v-battery-quick-charger-wa3881.html.
Please check your email as I have contacted you offline for further assistance. Thank you for choosing Worx!
Please check your email as I have contacted you offline for further assistance. Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
2
on September 2, 2020
Posted by: Barbie543
from Lake Placid,Fl.
Gender:Female
I bought this a month ago and finally had the opportunity to use it and have had nothing but trouble since. First the wheels kept coming off and still do and now the guard keeps coming off. I am a woman and needless to say this is very challenging.Now I can't use it at
all. Any suggestions?
all. Any suggestions?
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson , Customer Experience , September 4, 2020
Hello!
We apologize for any inconvenience you are having with your tool. We appreciate your taking the time to share your feedback. Our tools are covered by a 3-year warranty. Please check your email for further assistance on this matter. Thank you for choosing WORX!
We apologize for any inconvenience you are having with your tool. We appreciate your taking the time to share your feedback. Our tools are covered by a 3-year warranty. Please check your email for further assistance on this matter. Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Great Tool, Great Features
on September 2, 2020
Posted by: Buck66
from Massillon Ohio
Gender:Male
[This review was collected as part of a promotion.] I purchased the WORX GT a month ago and I'm very happy with my WORX. It's versatile, so easy to handle and the different configuration makes my yard work so much easier and faster.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 5, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
So easy
on September 2, 2020
Posted by: Mary3599
from Union, ohio
Gender:Female
[This review was collected as part of a promotion.] In the past ten years I have purchased 10 trimmers and none of them lasted long or were effective. How refreshing to get an easy to use trimmer that works so well. Plus putting the string on is so easy. No more rewinding spools with my arthritic hands.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 5, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Great tool
on September 1, 2020
Posted by: DonnaHA
from Littleton, NC
I replaced my ailing Workx trimmer that I have had at least 10 years. I replaced it with the same brand as I have thoroughly enjoyed my previous trimmer. I was hoping to buy replacement parts for it but considering its age, I wasn't surprised replacement parts were unavailable. I do hate that we have to send so many tools to the landfill.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 7, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use.
on August 31, 2020
Posted by: Danzel
Gender:Male
[This review was collected as part of a promotion.] I've used my new one three times so for, and I find it just as good as my last model. (even better)
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 6, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Great feature and price
on August 30, 2020
Posted by: CC 2020
from Decatur TN
Gender:Female
[This review was collected as part of a promotion.] We are very happy with this purchase and have been customers for years
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 7, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Great product
on August 30, 2020
Posted by: noworries
from north caroline
Gender:Male
[This review was collected as part of a promotion.] I love these so well they work well and the 20 volt power last. the best part is my wife likes so much she took it over. one less job for me
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 8, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com