Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(977 Reviews)
Rating breakdown 977 reviews
5 Stars
756
4 Stars
119
3 Stars
43
2 Stars
30
1 Star
29
91%of customers recommend this product.
(
852 out of
932)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Easy to use
on September 3, 2020
Posted by: Sdupuis
from Old Town, Maine
Gender:Female
This tool helped me get rid of some weeds no pulling strings or using gas, it is easy easy to use and convenient for me.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 4, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Works Fine and Does the Job
on September 3, 2020
Posted by: AlStab
from Youngstown, OH
Gender:Male
[This review was collected as part of a promotion.] My WORX trimmer/edger finally quit after 7+ years. It wasn't the battery because the battery worked in the blower. I decided to get this trimmer knowing I had a great experience with the trimmer and other WORX products I purchased. The only thing I dislike is you have to remove the wheels when you want to go from a trimmer to the straight edge trimmer. It only takes a few seconds, but the other trimmer was designed so you didn't have to mess around with the wheels.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 4, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
on September 3, 2020
Posted by: Doclevy2
from Harpers Ferry, WV
Gender:Male
I had an older trimmer/edger that I loved but when I moved the battery and charger got lost. Bought the newer model (didn’t cost much more than replacing the battery and charger) Not disappointed. Even better than the old one.
I would recommend this to a friend!
Response from worx.comBy Brianna H, customer Experience, January 5, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Great experience
on September 3, 2020
Posted by: Good one
from Albany
Gender:Female
[This review was collected as part of a promotion.] This is my second weed eater. The new battery feature is real nice to know where you are.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 5, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Perfect !
on September 3, 2020
Posted by: Frodo316
from San Jose, California
Gender:Male
[This review was collected as part of a promotion.] This is my second Worx string trimmer, and Worx has done themselves proud with this improved product! It's sturdy, has a larger battery, is adjustable for folks of differing heights, and the automatic string feed feature is brilliant!!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 5, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
Too much manual effort. Avoid this item
on September 2, 2020
Posted by: dbaeechtel
from Ohio
Gender:Male
Manually feed string only, not automatic or bump feed. You must stop every minute or so to manually feed more string. Takes longer to charge battery than to drain it. When battery is drained, it must charge for several hours. String melts to itself and breaks off on roll. You must take the spool out to rethread string on spool. String supplied with spool breaks too often and requires frequent manual feeding. :(( Spend your money in something else that Works better. Avoid this item.
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, September 4, 2020
Greetings from Worx! We appreciate your honest feedbcak and review! Since WORX is a green company, our grass trimming line is biodegradable and it will melt when exposed to heat and the elements. We recommend trying fresh spools and storing them away from heat and moisture to avoid sticking and melting. The GT Revolution has an orange rectangular, command feed button on the front of the handle. Anytime that button is pushed, the line will feed out a short amount. While the standard charger takes 3-5 hours, Worx also offers a 60 minute quick charger. Here is the link if you would like to take a look: https://www.worx.com/20v-battery-quick-charger-wa3881.html.
Please check your email as I have contacted you offline for further assistance. Thank you for choosing Worx!
Please check your email as I have contacted you offline for further assistance. Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
2
on September 2, 2020
Posted by: Barbie543
from Lake Placid,Fl.
Gender:Female
I bought this a month ago and finally had the opportunity to use it and have had nothing but trouble since. First the wheels kept coming off and still do and now the guard keeps coming off. I am a woman and needless to say this is very challenging.Now I can't use it at
all. Any suggestions?
all. Any suggestions?
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson , Customer Experience , September 4, 2020
Hello!
We apologize for any inconvenience you are having with your tool. We appreciate your taking the time to share your feedback. Our tools are covered by a 3-year warranty. Please check your email for further assistance on this matter. Thank you for choosing WORX!
We apologize for any inconvenience you are having with your tool. We appreciate your taking the time to share your feedback. Our tools are covered by a 3-year warranty. Please check your email for further assistance on this matter. Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Great Tool, Great Features
on September 2, 2020
Posted by: Buck66
from Massillon Ohio
Gender:Male
[This review was collected as part of a promotion.] I purchased the WORX GT a month ago and I'm very happy with my WORX. It's versatile, so easy to handle and the different configuration makes my yard work so much easier and faster.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 5, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com