Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(977 Reviews)
Rating breakdown 977 reviews
5 Stars
756
4 Stars
119
3 Stars
43
2 Stars
30
1 Star
29
91%of customers recommend this product.
(
852 out of
932)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Posted by: Anonymous
Verified Purchase:Yes
Does not last as long as my 32 volt
Very disappointed in this unit compared to my old work 32 volt was a great unit. Will buy another work product.
Very disappointed in this unit compared to my old work 32 volt was a great unit. Will buy another work product.
Response from worx.comBy Worx Customer Service, May 23, 2025
Hello There!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Our 2.0AH battery provides an average runtime of 20-30 minutes, however, WORX offers 4.0Ah batteries, as well as 5.0Ah batteries that provide longer runtime than our standard 2.0Ah batteries. However, if you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Our 2.0AH battery provides an average runtime of 20-30 minutes, however, WORX offers 4.0Ah batteries, as well as 5.0Ah batteries that provide longer runtime than our standard 2.0Ah batteries. However, if you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
Posted by: Leimomi
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Wonderful weeder/ mini mow love it
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
on May 18, 2025
Posted by: jchuck7643
Gender:Male
This is the worst trimmer I have ever owned. The line feed button does not work. It just constantly fees the line. This one is going to the garbage can.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, May 19, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
3
20V power share string trimmer extra extraordinary
on May 13, 2025
Posted by: Docco
Verified Purchase:Yes
Very powerful and nice piece of equipment
Response from worx.comBy Worx Customer Service, May 15, 2025
Hello Docco!
Thank you for sharing your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Thank you for sharing your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
Posted by: JOHN CARH
Verified Purchase:Yes
This Trimmer WORK GREAR !!!!!
Written by a customer while visiting worx.com
Customer Rating
4
Trimmer to edger
on April 14, 2025
Posted by: Janetlea
from Orrville, Ohio
Gender:Female
This is my second 12” trimmer/edger, I find it a little difficult to switch from trimmer to edger, takes a little bit of muscle, and I do have arthritis in my hands, I was wondering if possibly a little oil would help ?
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Problems
on June 29, 2024
Posted by: Mbirk
from Sterling Heights MI
This is our 2nd trimmer that we have had to trash because the trimmer blade broke. Brand new this year and it lasted 2 months. I noticed there is no replacement part so we'll have to trash this one too.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, July 1, 2024
Hello Valued Customer!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We do not have the blade on its own, but we do have full guard replacements that will include this blade! So that we can provide you with a solution please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We do not have the blade on its own, but we do have full guard replacements that will include this blade! So that we can provide you with a solution please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
1
Keeps breaking. Pretty useless.
on June 2, 2024
Posted by: KThompson
Trimmer blade fell off after one year of very light use. They don't offer a blade replacement like other brands, so I had to order a whole new guard. Blade has fallen off again less than a year later. Now I can't even find the replacement guard. Will definitely go with a different brand next time. Ryobi products much more reliable and offer replacement parts.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, June 3, 2024
Hello Valued Customer,
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com