Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(977 Reviews)
Rating breakdown 977 reviews
5 Stars
756
4 Stars
119
3 Stars
43
2 Stars
30
1 Star
29
91%of customers recommend this product.
(
852 out of
932)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Super Tool
on April 22, 2021
Posted by: Squirreleen
from Houma,LA.
Gender:Female
I love how quick I can done with my yard work.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 28, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Great Product & Great Value
on April 22, 2021
Posted by: BigJim64
from Cortland, New York
Gender:Male
[This review was collected as part of a promotion.] I purchased my Worx 20 V 12" String Trimmer a few weeks ago but I have to say that so far I love what I have experienced. Trimmer feels solid and well built. Battery life is very good I have a large area that I have to trim so it takes a couple of batteries. This trimmer is well worth you considering if you are in the market for a battery powered string trimmer.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 28, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Great lightweight trimmer
on April 21, 2021
Posted by: Craigsedona
from Sedona, AZ
Gender:Male
Works real good and is nice and light for us smaller guys. Big Hint - if older spools don't feed, a little shot of silicone works perfectly.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 28, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
4
Great tool
on April 18, 2021
Posted by: 72 Maverick
from Pennsylvania
Gender:Male
[This review was collected as part of a promotion.] I bought this handy tool over 5 years ago. Any still going. One of my BIGGEST draw backs is that it doesn't extend long enough for me, being 6'5 and being hunched over for awhile and after3 back operations just doesn't work for me. I wished that they had a longer extension shaft ! That would be great, I got it mostly because of being so light weight!
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson, Customer Experience , April 20, 2021
Hello! Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
3
Not what I remember.
on April 17, 2021
Posted by: RCS1
from Oklahoma
Gender:Male
[This review was collected as part of a promotion.] Second one I bought. Truthfully the first one was shorter but the battery charge lasted much longer! Not happy only getting maybe 1/4 of the work done with new model compared to old model.
No, I would not recommend this to a friend.
Response from worx.comBy Lucy R, Customer Experience, April 20, 2021
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. The WG170 is one of our newest model Grass Trimmers, we are always working on improving our tools. WORX offers 4.0Ah batteries, as well as, 6.0Ah batteries that provide longer runtime than our standard 2.0Ah batteries.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use and Versatile
on April 11, 2021
Posted by: Anna22
Gender:Female
Bought a month ago and am loving it! Light weight and easy to assemble. Great combination weed wacker, edger, and mini mower. Perfect for my small townhouse lawns. Battery lasted multiple days worth of edging. It is light weight and easy to control. The adjustable handle was greatly appreciated. Highly recommend!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 28, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Great trimmer strong lite weight and very reliable
on April 9, 2021
Posted by: Anonymous
from Spring,Texas
Gender:Male
This is my second trimmer. The first one lasted over three years. i was glad to see the old batteries work on the new one. excellent product
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 21, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
3
A couple of improvements but can't get the job don
on April 9, 2021
Posted by: cmp9969
from Prince WIlliam, VA
Gender:Male
[This review was collected as part of a promotion.] I was excited to get the new trimmer with the command feed. I didn't need a battery since I have three. The good is that the command feed works and the flower guard stays put when you retract it. Also, the spool holder is a nice feature. The ugly is the little white stripe to guide edging isn't there. I didn't realize how much I used that until it being absent. Also ugly is the way to convert from trimmer to edger and make other adjustments. On my older worx trimmer, these were simple lift, pull, and twist or push a button and adjust. You now have to turn a dial before completing the conversion process and ensure you put it back. There doesn't seem to be any reason for this extra step and it is annoying. The bad: this couldn't even finish edging a driveway and sidewalk. When I put another charged battery to finish that and to continue with trimming, it wasn't up to the task to complete the trimming. This is disappointing since it was replacing my 32V Worx trimmer which can do the entire job on one battery. I am planning on returning it because it can't do the job on a simple single family home on a 1/4 acre.
No, I would not recommend this to a friend.
Response from worx.comBy Lucy R, Customer Experience, April 9, 2021
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com