Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(980 Reviews)
Rating breakdown 980 reviews
5 Stars
757
4 Stars
119
3 Stars
44
2 Stars
31
1 Star
29
91%of customers recommend this product.
(
853 out of
935)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Awesome product
on May 30, 2021
Posted by: Yanz
from Philadelphia Pa
Gender:Male
[This review was collected as part of a promotion.] I bought this a few months ago I can do so many things mini mower, edge its awesome.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great product
on May 30, 2021
Posted by: Tom Bob
from Dobson NC
Gender:Male
Versatile powerful, fairly priced.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Light Weight
on May 30, 2021
Posted by: roll1over
from Oregon
Gender:Male
I have used the trimmer 2 times since I received it, it works great the only problem is that the battery does not last as long as I hoped. I am glad I purchased a second battery.
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson , Customer Experience , June 1, 2021
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We commonly recommend purchasing an additional battery to assist with tackling larger tasks. We have a high capacity 20V 4.0Ah lithium battery that will increase your runtime with twice the amp hours of our standard battery. Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Save your money
on May 30, 2021
Posted by: BLCn
from Latrobe, Pa
Gender:Female
I bought the cordless trimmer/edger. The best advice I can give is don’t waste your money as I did!
Supposed to easily refeed more line, not true. You need to push a button, which shuts off the engine, and start up again. On top of that issue, the line is so thin you have to constantly refeed.
Also not convenient to hold while using and I finally just stopped edging my yard. I have extra stops to make this week... one to hardware store to buy a better trimmer (recommend black & decker) and the local thrift store to donate this junk.
Supposed to easily refeed more line, not true. You need to push a button, which shuts off the engine, and start up again. On top of that issue, the line is so thin you have to constantly refeed.
Also not convenient to hold while using and I finally just stopped edging my yard. I have extra stops to make this week... one to hardware store to buy a better trimmer (recommend black & decker) and the local thrift store to donate this junk.
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, May 31, 2021
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please check your email, as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Works Great!
on May 30, 2021
Posted by: John WW
from Bismarck ND
Gender:Male
[This review was collected as part of a promotion.] Everything I need for lawn trimming!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
WORX 20V Edger/weeder/mower - AMEN!
on May 30, 2021
Posted by: Karen63
from Lambertville NJ
Gender:Female
I just purchased my third WORX edger - giving my older ones to my daughters as they purchased their own homes - these edger's work hard and last long - good power, easy to handle, and the results - professional. I am 66 years old, 4'11' and weigh in about 110 pounds - this is a wonderful way to get the professional look, and I did it! thank you WORX
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
The whole deal.
on May 29, 2021
Posted by: Rafter J
from South Louisiana
[This review was collected as part of a promotion.] Finally bought my trimmer and I'm more than pleased. Light weight, charges quickly, does an excellent job. Wish I would have gotten one sooner. Excellent customer service and very helpful representatives.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to Use
on May 28, 2021
Posted by: wildrose99
from Wallowa, Oregon
Gender:Female
[This review was collected as part of a promotion.] Gets the job done, lightweight and easy to use. No cords-take it anywhere!
I would recommend this to a friend!
Written by a customer while visiting worx.com