Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(980 Reviews)
Rating breakdown 980 reviews
5 Stars
757
4 Stars
119
3 Stars
44
2 Stars
31
1 Star
29
91%of customers recommend this product.
(
853 out of
935)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Makes My Job Easier
on June 6, 2021
Posted by: TINCAN5323
from Oak Lawn, IL
Gender:Male
[This review was collected as part of a promotion.] We purchased the Worx 20v edger/trimmer a few weeks ago and let me tell you it worked like a charm. This lightweight tool makes my job easier! Form the easy shifting positions for edging and trimming to the handy advance spool advancement with a flick of a button. The battery gives you plenty of time to do your yard work! This model is by far a better
model then its predecessor.
model then its predecessor.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Spool replacement
on June 6, 2021
Posted by: lllgurulll
Gender:Male
What happened to free spool replacement for the life of the trimmer? I don't see this option anywhere.
Response from worx.comBy Lucy R, Customer Experience, June 7, 2021
Thank you for sharing your review! The Free Spools For Life Program can be found on our website. Feel free to check it out here https://www.worx.com/free-trimmer-spools-for-life-wa0010.html.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
4
Weedeater
on June 5, 2021
Posted by: Lopeidlee
from Molalla Oregon
Gender:Female
I own two of these I have for almost 10 years absolutely love them, I had shoulder surgery about four years ago and this is truly been a blessing, no more waiting for hubby to get home to manicure the lawn, :-) I can do it all by myself…;) I have in fact had continuous trouble receiving my free strength for life, every time I go to the website and try to order more it’s asking for a debit card number, extremely frustrating. I would like to speak to somebody if you could please email me….
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson , Customer Experience , June 9, 2021
Hi! The Free Spools for Life package (WA0010) is a benefit we offer to our customers. We ship a free six-pack of spools to our customers when they cover the cost of shipping and processing. The two-pack of spools (WA0004) is a package usually sold at local retailers. It’s a convenient way for customers to pick up spools without having to wait for a shipment.
Written by a customer while visiting worx.com
Customer Rating
4
Great edger
on June 5, 2021
Posted by: dano1138
from miamisburg, oh
Gender:Male
Good product overall. Easy to change for each task. Battery lasts long, have a small yard so great for all needs.
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson , Customer Experience , June 9, 2021
Thank you for taking the time to share your experience and review! Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Great tool
on June 5, 2021
Posted by: Mundo bunk
from Mpls , mn
Gender:Male
Trimmed most of my yard almost a acre on 1 battery
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
great product
on June 5, 2021
Posted by: nikki2067
from deer park
Gender:Female
[This review was collected as part of a promotion.] i bought almost a month great product
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
nice and lite to use
on June 5, 2021
Posted by: PLD65
Gender:Male
[This review was collected as part of a promotion.] I have had a worx edge and trimmer for 10 yrs but it was the 18 volt which worked fantastic till it busted ,but got my moneys worth from it , now i bought the 20v edge trimmer and it works fantastic , actually the 20v last longer on one charge then 18v did and it alot lighter then my old one . the only thing I have trouble with is twisting the handle from the trimmer to the edger its takes a little effort compared to the old one.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
on June 2, 2021
Posted by: Tipper1
from Thomson Ga
Gender:Male
Lightweight and all around user friendly. Battery does not last quite as long as I hoped. Overall good value for the money. John M Newsome
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson , Customer Experience, June 3, 2021
I am thrilled to see that you're having a great Worx experience! The 4.0Ah allows for twice the amp hours of our standard battery, giving you more time to tackle those larger tasks. Thank you for sharing a review and thank you for choosing Worx!
Written by a customer while visiting worx.com