Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(980 Reviews)
Rating breakdown 980 reviews
5 Stars
757
4 Stars
119
3 Stars
44
2 Stars
31
1 Star
29
91%of customers recommend this product.
(
853 out of
935)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
awesome power
on June 18, 2021
Posted by: Clay55
from Fox Lake WI
Gender:Male
I bought this couple weeks ago and gave it a hard test. I had some really long weeds to trim and it cut them like a knife through butter. I was impressed.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Needs better instructions
on June 17, 2021
Posted by: fizzle3192
from Ohio
Gender:Female
I am glad I bought the product and am sure I will enjoy it once I figure out how to use it. The instructions are all illustrations, but not very clear. This includes for putting the item together and using the item. I can't wait to give it a better rating, but until I can figure this thing out, it is not much use to me
I would recommend this to a friend!
Response from worx.comBy Destynee E, Customer Experience , June 21, 2021
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. For a faster response, we ask that you live chat with us or email to assist sooner.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
More Power
on June 15, 2021
Posted by: Gimmik68
from Bridgeport WV
Gender:Male
[This review was collected as part of a promotion.] We had a similar one from WORX for many years. This one is better with a lot more power. The extra spools are quite handy as well.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Reliable product. Does a great job of trimming.
on June 15, 2021
Posted by: bob2716
from Mahwah, NJ
Gender:Male
This is my second Worx trimmer. Bought my first one at a garage sale and used it for ten years. This new one has many of the original features with many improvements.
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson , Customer Experience , June 16, 2021
Thank you for sharing your experience! Please sign up for our emails at worx.com and be the first to find out about our new innovative products.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use! A no-brainer!
on June 14, 2021
Posted by: Mona b
from Akron, ohio
Gender:Female
Bought this in May 2021. I had an older model for 6 years which still works. But this is so much lighter and easier to use. I love the fact that the spool automatically feeds enough line. The edger is great and very simple to control. I am a 68 year old female and was able to set this up and use it without my husband's help. If I can do it, anyone can!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Finally a wheel deal
on June 14, 2021
Posted by: Jayfish101
from Bemidji MN
Gender:Male
[This review was collected as part of a promotion.] I have been wishing someone would invent a trimmer that did not have to be lugged around, but would instead glide around on wheels. Thank you WORX for this product! It is also powerful and has the grass around our trees heading for cover. No longer can they sneer at us as we whiz by on a big lawnmower. They too will now be trimmed.
However, who did the directions for assembly and usage? Not someone from this planet. We have spent hours trying to decipher the pages and pictures. Finally all has been assembled and runs, until the wheels fall off. Why can't we simply move the wheels to the mini mower position and they snap in and stay in. There must be a solution that we just don't see. Still, a great mini-mower and as soon as the wheel problem gets fixed, no grass is safe.
However, who did the directions for assembly and usage? Not someone from this planet. We have spent hours trying to decipher the pages and pictures. Finally all has been assembled and runs, until the wheels fall off. Why can't we simply move the wheels to the mini mower position and they snap in and stay in. There must be a solution that we just don't see. Still, a great mini-mower and as soon as the wheel problem gets fixed, no grass is safe.
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson , Customer Experience , June 17, 2021
Hello! Your welcome and wish no more because WORX is here to deliver power, performance, and innovation! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to put together
on June 13, 2021
Posted by: nmn1024
from Waterford CT
Gender:Female
I bought this a couple of weeks ago and love it. Works very well and easy to put together!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
String trimmer
on June 13, 2021
Posted by: AnnLane
from Lexington, KY
Gender:Female
I absolutely love this trimmer. The mini mower function gets under my daylillies and the various usage angles are super useful. The weight and shaft length are perfect for my 5 ' 1" frame. Extremely easy to use and store.
I would recommend this to a friend!
Written by a customer while visiting worx.com