Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(977 Reviews)
Rating breakdown 977 reviews
5 Stars
756
4 Stars
119
3 Stars
43
2 Stars
30
1 Star
29
91%of customers recommend this product.
(
852 out of
932)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
string timmer
on July 28, 2021
Posted by: JGFERTIG54
from KEYSER, WV
Gender:Female
[This review was collected as part of a promotion.] I GOT THIS 2 WEEKS AGO AND I LOVE IT. I DID MY LARGE FRONT YARD WITH NO PROBLEM. IT DOES A GOOD JOB ON HEAVY WEEDS ALSO.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great tool!
on July 28, 2021
Posted by: Cola
from Oklahoma
Gender:Female
[This review was collected as part of a promotion.] I bought this a month ago and I am so happy I did.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Above and Beyond
on July 26, 2021
Posted by: Dustin29
from Fillmore, CA
Gender:Male
[This review was collected as part of a promotion.] I have been using this trimmer close to a month now. And I have been impressed with it. It is very light weight even my 12 yo daughter loves to use it. The adjustable handle and trimmer head is perfect for our an uneven landscape which makes it easier to trim. But the feature that I liked most is the battery life. I can use the trimmer on our medium sized backyard without having to worry of the battery dying on me. The best trimmer I’ve ever bought.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Light weight easy to use
on July 25, 2021
Posted by: Dan Modje
from Bridgeview, Il.
Gender:Male
This is my second Worx trimmer the first was smaller and shorter.This is better as I'm over 6 feet tall and now I don't have to bend.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Lightweight and very easy to use
on July 25, 2021
Posted by: spring252
from Payson Utah
Gender:Female
I bought mine last year and just bought another for my 83 year old cousin who wants to do her yard work but struggles with starting yard tools and the muscle strength need to work them
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Fabulous
on July 25, 2021
Posted by: Sharipoo
from Ia
Gender:Female
So light, does deep down grass and weed removal
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
No gas
on July 25, 2021
Posted by: Zeggy
from NORTH CAROLINA
Gender:Male
I broke the guide wheel mount on the string shield the secontime I used it. i wish the battery was twice as long so it might run twice as long wish it had a 40 volt system it have more power and last longer that way to the tilt lock in my base won't stay locked wish it had a metal to metal nonslip base tilt lock would have preferred if the wand was fixed at it full length you lock there slips also. All and all I give yo a lame C grade. You need to think on the terms of industrial durability and make extremely hard to break..
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson, Customer Experience, July 26, 2021
Hi! Thank you for taking the time to share your experience and review. We recommend purchasing an additional battery to assist with tackling larger tasks. We have a high capacity 20V 4.0Ah lithium battery that will increase your runtime with twice the amp hours of our standard battery. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Very poor
on July 24, 2021
Posted by: Tom3030
from Enfield, CT
Gender:Male
Have to keep stopping to feed the line through the little hole. On demand line feed is useless. Does work.
No, I would not recommend this to a friend.
Response from worx.comBy Portia M., Customer Experience, July 26, 2021
Thank you for sharing your review with us. We appreciate all reviews as it helps us improve! When initially switching on the trimmer, a small length of line is fed out. Each time the tool is started from rest it will advance about 0.25 inches of trimmer line. A ‘clattering’ noise will be heard when the lines hit the Line Cutter. Please don't be alarmed, this is quite normal. After about 5 seconds the line will be cut to the correct length and the noise will reduce as the motor gains full speed. If the noise of the line being cut can’t be heard, more line will need to be fed out. To feed more line, it is first necessary to allow the trimmer to stop completely; it must come to a complete rest, then restart, allowing the motor to reach full speed. Repeat above until you hear the line hitting against the Line Cutter.
If required, line can be fed out manually. To operate, press and release manual Line Feed Button (refer to the trimmer diagram in the owner’s manual), while gently pulling out the line until it is long enough to reach the Line Cutter. If the line extends past the Line Cutter, too much line has been fed out. If too much line is fed out, remove the Spool Cap and turn Spool counterclockwise until the line is at the desired length.
Also, ensure you are using a fresh pack of spools. The spool line is biodegradable. This means that the line will decay over time. Elements such as heat, sunlight exposer, and moisture specifically will cause this process to happen more quickly. To have your spools last and perform as they should longer, please store the spools in a cool and dry location. Room temperature is good.
If you have more questions, contact the WORX Solution Center at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to help you!
If required, line can be fed out manually. To operate, press and release manual Line Feed Button (refer to the trimmer diagram in the owner’s manual), while gently pulling out the line until it is long enough to reach the Line Cutter. If the line extends past the Line Cutter, too much line has been fed out. If too much line is fed out, remove the Spool Cap and turn Spool counterclockwise until the line is at the desired length.
Also, ensure you are using a fresh pack of spools. The spool line is biodegradable. This means that the line will decay over time. Elements such as heat, sunlight exposer, and moisture specifically will cause this process to happen more quickly. To have your spools last and perform as they should longer, please store the spools in a cool and dry location. Room temperature is good.
If you have more questions, contact the WORX Solution Center at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to help you!
Written by a customer while visiting worx.com